Ronny Chazanovsky

HotWax Commerce's latest updates for June 2024 are here! Retailers can now process returns without needing Order IDs, making it easier to accept returns beyond the specified return window. Additionally, merchandisers can now schedule inventory restockings, ensuring that product inventory is available at their preferred times. We're also excited to introduce the new Company App, which allows retailers to create and manage product stores with ease. Stay ahead of the competition and streamline your eCommerce operations with HotWax Commerce. Check out our full release notes here: https://hubs.la/Q02H7DG70 #ShoppingandtheRetailIndustry #eCommerce #Retail #OrderManagementSystem #ProductRelease #ProductUpdate

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🚀 Insights from Walmart CEO Doug McMillon on eCommerce and Omnichannel Retail. Brilliant interview, thanks Stratechery. Here are some key takeaways from our conversation: 🔹 𝐖𝐚𝐥𝐦𝐚𝐫𝐭’𝐬 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐄𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Initially, the potential of eCommerce was underestimated, but the acquisition of Jet.com was a game-changer. It brought in essential expertise and new perspectives, enabling Walmart to aggressively pursue and integrate digital retail. 🔹 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Leveraging its vast network of physical stores, Walmart has created a seamless omnichannel experience. With stores in close proximity to customers, especially for groceries, Walmart has a unique competitive edge. Integrating supply chain and technology across channels has enhanced both customer experience and operational efficiency. 🔹 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: The transition to a tech-savvy retailer required adopting agile methodologies and fostering cross-functional collaboration. Significant investments in automation and AI are optimizing Walmart’s supply chains and inventory management, showcasing a forward-thinking approach to retail technology. 🔹 𝐆𝐫𝐨𝐜𝐞𝐫𝐲 𝐚𝐬 𝐚 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐀𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞: Integrating grocery with eCommerce has been a major advantage for Walmart. The grocery business drives frequent customer visits and supports the broader eCommerce strategy, solidifying Walmart’s market position by offering a comprehensive shopping experience both online and in-store. 🔹 𝐌𝐚𝐫𝐤𝐞𝐭𝐩𝐥𝐚𝐜𝐞 𝐚𝐧𝐝 𝐀𝐝𝐯𝐞𝐫𝐭𝐢𝐬𝐢𝐧𝐠 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬: Walmart’s marketplace and its advertising platform, Walmart Connect, are crucial areas of focus. These initiatives aim to diversify revenue streams, enhance customer acquisition, and leverage Walmart's scale in both physical and digital retail. Do you follow Walmart's journey? #EmerceConsulting #Ecommerce #RetailInnovation #Omnichannel #Walmart #Leadership #TechnologyInRetail

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Retail Today / Retail Renaissance: Have we all become aspirational shoppers? 🛒🛒🛒 The OFF-PRICE sector growing like crazy! 💥💥💥 #offprice Second Quarter Earnings Reports are in, sales look solid across the off-price chains. What’s driving this growth? BRANDS - VALUE - PRICE #brands #value #price Sy Syms who founded SYMS an off-price clothing chain in New York City in 1959. “ An educated consumer is our best customer” 💥💥💥 #syms Burlington 13% Ross 7.7% TJX 8% Nordstrom Rack 8% Ollie’s 12.4% #burlington #rossstores #tjx #nordstromrack #ollies Also this group has announced almost 300 new stores in 2024! 🔥🔥🔥 #growth By far my favorite is TJX, just a fantastic company. With an incredible group of “BRANDS”, TJX “THE HOME OF MERCHANTS”. Recently the CEO announced they have room for at least 1,300 new stores! The TJX Companies, Inc. TJMaxx Homegoods HomeSense #marshalls Please find my recent visits in the comments. #retail #retailtrends #retailindustry #shoppingexperience #merchandising #TopRetailExpert

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Y'all already know that I'm a HUGE hourly workforce experience nerd. Especially when it comes to the #QSR and #CStore verticals. That's why when I was reading through Newsweek's third annual ranking of America's Best Retailers, the fact that my five favorite convenience store chains made the list. Why? The main reasons why are level of customer experience and atmosphere amongst others. But the factor that stood out to me the most was "customer experience" and in more detail they measured "the friendliness, helpfulness, and availability of employees in-store". And as we all know, the employee experience directly ties into the guest experience which is why I'm so dang proud of these chains who stood out from the rest and excelled in this category most of all. So, who were the brands that made the list that are also in my favorites list? ✨ Love's Travel Stops (OKC-based, and my personal favorite convenience store chain) with a score of 86.9. ✨ Buc-ee's, Ltd. (no surprise here, am I right?) with a score of 94.37. ✨ Sheetz (looking at you and your amazing team specifically, Stephanie) with a score of 88.9. ✨ QuikTrip (an ATL staple, for me, even though they're not even based here, ahaha) with a score of 89.6. ✨ Wawa, Inc. (man, do I need a Wawa road trip in the foreseeable future) with a score of 90.08. Did any of your favorite, non C-Store brands make this year's list? Or any C-Store brands you wish HAD made the list? For me, that's Casey's. But they're def going to be on there next year with their recent acq. of CEFCO....and their breakfast pizza. Read the full CSP Daily News write-up here: https://bit.ly/3YDDSAu

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#ecommerce Pitney Bowes is shutting down it's ecommerce logistics. The company will assist shippers in transitioning to alternative delivery options, interim CEO Lance Rosenzweig said Thursday. Lots to consider here but i wanted to focus on one point in the press release. This was said in the May earnings call - What I will tell you is this market is very hard right now with the overcapacity that’s out there. UPS estimated earlier this year that the U.S. small package market had a carrier capacity surplus worth 12 million in average daily volume, giving carriers little room for error. It makes the Amazon and TikTok partnership make even more sense. And it feels like a complete defense strategy for a certain other platform - Temu. The best form of defense being offense. In the NRF report for August it reads - Overall consumer spending continues to be dominated by travel, entertainment and “experiences.” Consumers’ willingness and ability to spend has been buoyed by job and wage gains that have counterbalanced inflation. - Not alot of product spending going on there. Total retail sales adjusted for seasonal variation and holiday and trading-day differences, but not for price changes, were up 2.5% year over year for the quarter and up 2.8% for the first six months of the year. - I would love to know what % of this was on discount. This is not the year of profitability many predicted, this continues to be the year to efficiency and what the larger organizations around the world teach us is that partnerships are a vital part of survival in turbulent times. Who is The Goose to your Maverick? #Strategy #retail #usretail #logistics

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Amazon continuing its test & learn strategy to expand its grocery business. Also noteworthy is that it includes grocery retailers on Amazon.com, not just its own grocery ( continuing to build an ecosystem and offer more to customers) Excerpts: Dive Brief: Amazon announced Tuesday a new grocery subscription available to Prime members and customers using EBT. The subscription, which costs $9.99 per month for Prime members and $4.99 per month for non-Prime members with an EBT card, provides free grocery delivery on orders over $35 across Amazon Fresh, Whole Foods Market and grocery retailers on Amazon.com such as Cardenas Markets and Save Mart.   The subscription adds to the string of changes Amazon is making to its grocery offerings as it looks to sharpen its presence as a grocer as well as bolster its Prime membership. Dive Insight: Amazon is positioning its new grocery subscription as a “low, monthly fee” that “pays for itself” after one delivery per month. “Our goal is to build a best-in-class grocery shopping experience — whether shopping in-store or online — where Amazon is the first choice for selection, value, and convenience,” Tony Hoggett, senior vice president of worldwide grocery stores at Amazon, said in an emailed statement. “We have many different customers with many different needs, and we want to save them time and money every time they shop for groceries.” Grocery delivery has been one area in particular that Amazon has grappled with recently. In January 2023, Amazon Fresh raised its threshold for free delivery to $150 but then 10 months later lowered that minimum to $100. A month later, Amazon said it started offering grocery delivery and free pickup to non-Prime members in all markets where its Amazon Fresh stores and online services operate, with plans to expand grocery delivery and free pickup from Whole Foods to shoppers who aren’t Prime members. #amazon #grocery #ecosystem

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