Rahul Jain

The last two weeks have been exhilarating! I've had the privilege of diving deep into a product's core with a fantastic team. The experience has only reaffirmed my belief in value-centered design. It's incredible how clearly defining values upfront can unlock creativity, drive meaningful decisions, and even simplify complex problems. It's no wonder that companies like Apple and others have made values central to their design process. If you're curious about how aligning your products with core values can revolutionize your design approach, check out my article on Value-Centered Design: https://lnkd.in/gXBJW9Hp #uxdesign #productdesign #designthinking #valuecentereddesign #designprinciples

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UX Series: Fintech in India Problem 5: Transparency in Fee Structures and Terms Users often face hidden fees and complex terms that are difficult to understand, eroding trust and leading to a sense of exploitation rather than empowerment. In India, the lack of transparency in fee structures and terms within financial services remains a significant barrier to building trust and fostering financial inclusion. Whether in rural or urban settings, users often encounter hidden fees and complex terms that are difficult to decipher, leading to a sense of exploitation rather than empowerment. In rural India, where digital and financial literacy rates are lower, these opaque practices can have a severe impact. A 2022 report found that 68% of rural users were unaware of the full costs associated with their banking products, leading to unexpected charges and a reluctance to engage further with formal financial services. This lack of clarity erodes trust, pushing many to rely on informal channels that are often riskier and more expensive in the long run. Urban users, while generally more financially literate, are not immune to this issue. A 2023 survey revealed that 45% of urban Indians felt misled by hidden fees or unclear terms when using financial products, such as loans or investment services. This complexity not only undermines trust but also discourages individuals from making informed financial decisions, ultimately stunting their financial growth. Eleven public sector banks—excluding State Bank of India (SBI) — have charged Rs 2,331 crore from account holders for their failure to maintain minimum balance in savings banks in FY2024, a rise of 25.63 per cent from Rs 1,855.43 crore in FY2023 Finance Ministry data shows the country’s largest lender, State Bank of India, collected Rs 1,771 crore during April-November 2017 as charges from customers who did not maintain their minimum monthly average balance in their accounts, according to a report in The Indian Express. This is more than the bank’s July-September quarter net profit of Rs 1,581.55 crore and nearly half of the Rs 3,586 crore it earned as net profit April-September. For India to achieve true financial empowerment, transparency must be at the forefront of all financial services. Clear, understandable fee structures and terms should be standard, enabling users to make informed choices with confidence. By prioritizing transparency, financial institutions can build lasting trust, ensuring that every Indian feels empowered, not exploited, by the financial system.

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For all the UX enthusiasts out there, here’s a list of some fantastic UX conferences happening around and you can attend in India. These are some of my favourite ones as well. 🙂 1. UXIndia,  https://2024.ux-india.org/ 2. UXnow, https://www.uxnow.org/ 3. UX360 Research Summit, https://lnkd.in/gSJfXD_q 4. International Conference on Research Into Design, https://lnkd.in/gUCEVvQ9 5. Hatch conference, https://lnkd.in/guyvAaEN 6. UXInsight Festival, https://lnkd.in/gPHb5Zby 7. ConveyUX, https://conveyux.com/ 8. AIGA Design Conference 2024, https://lnkd.in/gsKmfRWT 9. George UX Conf, https://lnkd.in/gQgHwuRF For more information, plz visit the specific event websites. Top 5 benefits of attending the conferences: 1. Connect with other professionals 2. Stay ahead of Industry Trends 3. Inspiration and Fresh Ideas 4. Showcase work 5. Attend amazing workshops and masterclasses When people with the same passion come together under one roof, the conversations are truly unstoppable. These gatherings create an environment so vibrant and inspiring that you wish the day would never end. The energy and vibe are unmatched. UX conferences are more than just events; they’re incubators for ideas and catalysts for growth. Some ideas that start as casual conversations come to life, sparking innovations that can shape the future of design. For others, it’s a place of clarity, where the fog of uncertainty lifts, revealing the path forward in their career. Don't think. Just decide your next UX conference, you would like to attend soon. 😁 #UserExperience #UXConferences #UXEvents #UXSummit #DigitalDesignConferences #ProductDesignSummit #UXGathering #UXDesign #UserExperience #UXResearch #DesignThinking #InteractionDesign #UIUX #UXStrategy

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Ditch the long PRD Too many PRDs are simply 'verbose feature lists.' They tend to promote the 'Ready! Fire! Aim!' approach to product design. No product concept survives an encounter with the customer. This is why doing even a tiny amount of UX work upfront allows you to course-correct before spending precious engineering resources. This reminds me of my favorite product management quote: "Months of programming can save you hours of critical thinking" https://lnkd.in/gGJaFDhd

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