Ossama Alami

Another day in San Francisco with the Swing Education team! I think a yearly in-person All-Hands Meeting is essential for remote teams. It's time to meet new friends and strengthen connections. It's time to literally break bread together. And it's a chance to "rally the troops" and build momentum to get us through the next year. You can show team members how much you value them with nice accommodations and good food. Recent hires can spend time with experienced team members and leave feeling like they're truly part of the team. Leaders can mingle with their teams, building trust through casual face-to-face conversations. And then we all go home recharged to be productive and engaged from our own preferred working environments for another 51 weeks!

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I am incredibly inspired by and grateful for my teammates at Verse for achieving our first fundraising milestone together: we recently secured $20.5 million in Series A financing led by GV (Google Ventures) 🙌🏾 🎉 with participation from Coatue, CIV, and MCJ Collective. I've been trying to contain my excitement for weeks 😊 as am sure are my colleagues now that we can share the good news. I'd like to give a big shout out to the engineering team - Jessica Greenfield, Kaleb Pace, Shawn Toubeau, Brandon Clayton, Ryan Kladar, Ryan Triolo, Yuzhou Jiang, and Mahdi Kohansal - for the speed and precision of every line of code they've written, and to Seyed H. Madaeni, Ph.D., Matt Penfold, Shehzad Wadalawala, Dane McKay, Alison Mickey, Debi Ryan, and Tanner McAuley for leading and driving us on the business front. We'll be on the look out soon for more folks to join us 😉 As we used to say at my last job: "We haven't won yet." The path to decarbonization will be a multi-decade, if not multi-generational effort. Verse is just one organization in a constellation of thousands developing real solutions to the climate change problem. Until we achieve net zero emissions at a global scale 🌏 🌍 🌎 our mission remains to be done. #software #ai #energy #sustainability #climatechange #startups https://lnkd.in/gG-DEX5x

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This is something I really want to celebrate! Both the outcome with a seriously improved, modern and great looking new app, as well as the people who made it happen! It’s been a truly massive undertaking during which many teams and individuals have been put to the test. I’m immensely proud of our teams and how everyone has stepped up and delivered time and time again during this journey. I have two main takeaways from this project: 1. Always strive to make sure everyone involved understands the why. Deep understanding of the desired result from a particular change enables many more brain cells to think through the implications, potential problems and opportunities. Even the most brilliant minds will have trouble understanding every aspect, implication, or even opportunity stemming from a change or introduction of something new. 2. Technical architecture needs to be an integral part of the change process in any project of this size. I firmly believe that we would not have succeeded in delivering a successful outcome at the speed at which this was delivered without a very well thought out technical architecture that support such a high pace of change while still also supporting consistency and stability across the experience. To everyone involved in this project: Thank you! I feel privileged to be working with so many brilliant minds.

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I’m hiring a new Chief of Staff. In tech, a CoS can mean a lot of different things. For me it is two things. First, a person that gives me institutional grade leverage. Second, a person that can speak for me both inside Carta and outside. Many CoS’s have gone on to do incredible things like Matt Howland who after being my CoS became Carta’s General Manager of the captable business and subsequently a founder and now CPO/CTO of Cordial, Sumeet Gajri who became Carta’s Chief Strategy Officer and then Managing Director of Original Capital, and Jane Alexander who became Carta’s Chief Marketing Officer and now Partner at Capital G. Every chief of staff has brought their unique skills to leave a positive impact on me and on Carta. It is a hard gig. You will work my hours (which are a lot). You will do everything from deciding how to use my time to developing Carta strategy. You will be in every meeting I’m in, you will be involved in every decision I make, and you will see what it’s like to run Carta. You will see things you haven’t seen before, and if you’ve seen the press, it is not for the faint of heart. But if you do it, you will learn a ton, experience things most people never get to, and see the world in a whole new way. It is a three year tour of duty and then we try to place you in a leadership role somewhere within Carta. I’m posting this because I’d love to find a wonderful person to work with for the next three years. If you are interested please consider applying. For those that apply I’d like to ask you to submit two things. 1. Please submit a short answer (less than 600 words) to the following question. Last November I got a lot of negative press for sending a pre-emptive email to thousands of customers about upcoming negative press about my leadership style. The subsequent storyline was “Henry is terrible at PR and what an idiot for bringing more attention to negative stories???” They could be right. I could be an idiot. But for this question, assume I wasn’t. Assume that it was a calculated decision and, in hindsight, still a correct one. Why did I do it? Please write it in the form of a in memo to the Carta Board explaining why we made that decision and thought it was the right one. 2. Please submit a short video presentation (less than four mins) teaching me something I don’t know. It can be about anything. It can be a cooking lesson, a business lesson, a history lesson. I’ll give an example in the next comment. I know it is a big ask but hopefully not much more time than preparing for an interview. And it will give us a head start so that in the second round, instead of asking you questions, you get to come in and grill me. 🙂 If you are interested please apply through the posting below with your board letter and a link to your video; I'm excited to see it. Thank you for taking the time to read this. I’m super excited to hear from you. https://lnkd.in/gtmFfrjV

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In my experience of interviewing and working with many product leaders, a common trait among the great ones is treating their craft more as a science than an art. Delighting users, creating magical experiences, and ultimately developing software that users love to use is a science. An immediate red flag during interviews is when product leaders can't express details beyond "talking to customers" on how they build lovable products. While talking to customers is paramount, I listen for the structure and tools they use to become customer-centric and experts in the users they serve. Here’s what I look for: Methods to Listen For When Evaluating How Product Leaders Create Lovable Products: 🗺️ Journey Mapping: Understand what users do before and after they interact with your product or attempt to accomplish their job. 🔑 Key Moments Identification: Reveal the key moments that matter in the user journey. 😌 Emotional State Awareness: Understand the emotional states of users and how they change as they progress through the journey. 📊 Data Collection and Analysis: Collect and analyze data to understand funnels, drop-off rates, attrition, etc. I’m also on the lookout for specific techniques on how the product leader builds high-performing product teams. Here are some of the practices to listen for: 🏆 Recognition and Rewards: Establish clear KPIs that define success, create accountability, and drive alignment. Implement a system for recognizing and rewarding team achievements and individual contributions. 🤝 Consistent 1-on-1s: Conduct regular one-on-one meetings to mentor and guide the career and development of the product management team. 👥 Team Collaboration: Allow teams to craft their process and evolve it over time. My favorite team performance ceremony is the retrospective, where the team can gather in a safe place and collectively define how they will improve. 🔄 Cross-Functional Alignment: Create alignment between product, engineering, sales, marketing, and leadership. This involves regular cross-functional meetings, transparent communication of goals and progress, and a unified vision that ties the efforts of all departments together. Ensuring that all teams are moving in the same direction is crucial for driving consistent and sustainable growth. Overall, there are many important items across both themes that define effective product leadership. By listening for a product leader who employs these structured methods, companies can make a better hire to turn insights into actionable strategies, ensuring that the user experience is not left to chance but meticulously crafted and continuously improved, while building and managing high-performing teams that drive success.

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A successful systems design and delivery strategy begins by assuming that change is likely the only constant. Be adaptable, or fail.

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If you're running a data or AI-focused startup, connect with Stephan Goupille and his team! When three of the industry's brightest data minds join forces to back your venture, you get more than just funding – you gain invaluable operator expertise. They understand the challenges and opportunities you face because they've been there themselves.

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Here's something counterintuitive; taking on more investment risk reduces long-term returns: https://lnkd.in/gHwkjHmP This is only my second investment video, so I'm still learning. If you have any feedback, I would love to hear it. Based on the feedback from the first video, I tried to make the audio more balanced on this video. I also shortened the length, to make the content more digestible.

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