Meredith Barnes-Cook

“It comes down to rep happiness… if I can help a rep be better at their job and feel better about the work they are doing through the use of AI or Generative AI that’s a win, a huge win for the organization”. – Mike Fiato, EVP Chief Claims Officer, Allstate Hear more from Mike in his interview with Reuters Events – Watch the full 15-minute interview here: https://lnkd.in/eAHgAuRb - What is currently propelling the claims industry and what the most important factor for carriers to focus on is - How claims teams can do more, when they are already doing so much, to fix the leakage in CX - What claims teams should be doing to embrace and transform with AI and GenAI - How we can predict and prevent the future rise of claims costs *Adam Miller *Reuters Events #CCUSA #Claims #GenAI #CX

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“It comes down to rep happiness… if I can help a rep be better at their job and feel better about the work they are doing through the use of AI or Generative AI that’s a win, a huge win for the organization”. – Mike Fiato, EVP Chief Claims Officer, Allstate Hear more from Mike in his interview with Reuters Events – Watch the full 15-minute interview here: https://lnkd.in/eAHgAuRb - What is currently propelling the claims industry and what the most important factor for carriers to focus on is - How claims teams can do more, when they are already doing so much, to fix the leakage in CX - What claims teams should be doing to embrace and transform with AI and GenAI - How we can predict and prevent the future rise of claims costs #CCUSA #Claims #GenAI #CX *Adam Miller

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Amazing article about our amazing journey!! THIS is worth the read!! So proud of the accomplishments Definity has achieved thus far with more to come! #definity #itsbetterhere

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The latest on #DeconstructingComp 👇🏽 Are you ready to get to know Dionne Lacey-Artis, Chief Business Officer and Customer Centric Leader at Optum Workers' Comp and Auto No-Fault? Even if you DO know her, we think you will learn some things you DON'T know, when you listen to this podcast episode. Rafael Gonzalez and I enjoy deconstructing issues in workers' compensation, however, it seems our podcast platform has taken on a new role...deconstructing our guests, and discovering how they came to be in the workers' compensation industry. That suits us just fine, because getting to know people is essential in business, especially in our industry. Listen to this episode and we are sure you will learn some things about Dionne you didn't know before. Plus, we couldn't be happier to hear that Dionne and other leaders at Optum are serious about redefining and building a culture focused on customer experience. That means there is a huge focus on finding and developing good people who want to be part of that culture. Listen here: https://lnkd.in/eJX5v4k2 #workerscomp #workerscompensation #newepisode

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Guidewire executives will be at Bartolin Hall E-115 at The Council of Insurance Agents & Brokers' Insurance Leadership Forum next week. If you're attending and interested in learning about Guidewire's latest innovations and industry perspectives, please contact [email protected] to schedule a meeting. #insurance #innovation #insurtech #analytics #data

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#ICYMI Researchers at the Elevance Health Public Policy Institute studied Medicare data to understand how beneficiaries’ use of #MedicareAdvantage supplemental benefits impacts healthcare utilization. The results found that the use of supplemental benefits is associated with an increased likelihood of receiving certain preventative healthcare screenings, and a decreased likelihood of having an inpatient admission, among other findings. Check out the full report to learn more! https://ow.ly/f2to30sCv1E

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Are you interested in enhancing the customer experience of your policyholders? This article from Dyad explores using technology to deliver personalized interactions, streamline processes, and create a positive customer experience.  https://lnkd.in/em2qiF8h #insurtech #insuranceagent #insurancebrokers

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