Karen Mehal

• Work with 22 different functional leaders across 6 major GE businesses
• Reduce Salesforce.com CRM Data Defects across all GE businesses from 24% defect rate to 5%
• Drove defect rate down within 4 month time frame

Bringing together data from 125 internal and external systems about each of our top 120 customers. This gives executives easy access to a holistic view across 6 businesses by providing a single source of truth about the customer. The user interface is a qualitative datagraphic and designed with a summary drill to details design. The Genius application is a cloud based, HTML5 application designed with our very mobile workforce in mind.

• Lead a high performance core team
•… Show more

Bringing together data from 125 internal and external systems about each of our top 120 customers. This gives executives easy access to a holistic view across 6 businesses by providing a single source of truth about the customer. The user interface is a qualitative datagraphic and designed with a summary drill to details design. The Genius application is a cloud based, HTML5 application designed with our very mobile workforce in mind.

• Lead a high performance core team
• Translate Executive needs into functional and design requirements
• Ensure requirements are fully assessed with Executive Management and design team
• Lead on-shore and off-shore IT and Functional resource pools to coordinate the design, testing and debug cycles
• Create training materials and provide training to Executives and their teams
• Manage the software roll out to domestic and internal GE businesses and teams Show less

This project created the first GE Salesforce to GE Salesforce integration. I worked with GE Energy Management (EM) to identify GE Power and Water SFDC oppties that would translate into a direct up-sell for GE EM. As the Solution Architect I provided our technical team a three point integration workbook; GE P&W SFDC --> Commercial data warehouse --> GE EM SFDC. Our integration was written using webMethods. As a footnote, this integration was so successful it is now being used by other… Show more

This project created the first GE Salesforce to GE Salesforce integration. I worked with GE Energy Management (EM) to identify GE Power and Water SFDC oppties that would translate into a direct up-sell for GE EM. As the Solution Architect I provided our technical team a three point integration workbook; GE P&W SFDC --> Commercial data warehouse --> GE EM SFDC. Our integration was written using webMethods. As a footnote, this integration was so successful it is now being used by other business to increase sales and collaboration between businesses. Show less