Jean Neftin, MBA

When searching for technology solutions to streamline operations, involving frontline employees in every demo is crucial. Their hands-on experience ensures the chosen solution addresses real-world challenges effectively. Additionally, remember that SaaS solutions encompass not just the software but also the team behind it. Prioritize providers who offer robust post-launch support; if there's any doubt about their responsiveness, consider other options. Also, focus on the present capabilities of the software rather than potential future features. Invest in solutions that meet your current needs, acknowledging that promised features may not materialize.

Before investing in new technology, it's critical to understand your current landscape—goals, challenges, performance metrics, tools integration, and the burden of administrative tasks. Conduct a thorough assessment, but importantly, extend your circle of inquiry beyond executives and management. Engage directly with frontline employees for honest feedback. They are the ones facing daily challenges and can pinpoint real pain points and opportunities for improvement. Their insights will ensure your technology investments are targeted and impactful, addressing actual needs rather than perceived ones.

In line with building trust and accountability, embodying transparency, honesty, and respect is crucial. Empowering your team to make decisions and take ownership mirrors Sun Tzu's wisdom in 'The Art of War': an army with consistent rewards and punishments is unbeatable. This principle applies to team management by ensuring fairness and clarity in recognizing achievements and addressing challenges. Tools like project management software and practices such as peer reviews or retrospectives support this by facilitating clear communication and accountability. By ensuring everyone feels valued and supported, you reinforce a foundation of trust, making your team resilient and cohesive.

Absolutely, establishing clear roles and responsibilities using tools like RACI matrices is vital for efficiency and avoiding confusion. However, it's essential to approach this with flexibility, understanding that team dynamics and needs evolve. Be ready to adjust these structures to maintain alignment with the team's growth and the changing landscape of your projects and goals. This adaptability ensures that your framework for collaboration remains effective and supportive of your team's objectives and the broader company vision.

Facing failure, reconnect with your 'Why' as a leader—your purpose, values, and passions. This clarity will naturally guide the 'How.' Remember, setbacks are universal; what matters is resilience. You owe it to yourself and your team to rise and continue, driven by a clear mission to make a difference.

Providing support and encouragement is key to overcoming team resistance, often rooted in fear or uncertainty. Equip your team with necessary resources and training, fostering an environment where risks and mistakes are part of learning and growth. Create a space for sharing ideas and experiences, and express confidence in their abilities. Remember, the key to wisdom is knowing when to stop talking and start listening. By listening, you demonstrate empathy, respect, and support, inspiring your team towards success.