Heidi Ham

“As a field operator, I had the extreme pleasure of collaborating closely with Heidi, whose Education Quality and Training team was overhauling our brand's teacher and program quality tools. These essential instruments guide thousands of employees nationwide toward meeting research-based quality standards for youth programs as well as stringent accreditation standards. Yet Heidi and her team brought a soul to these tools, infusing in them a continual coaching approach that would turn out to be the single most important transformative aspect of carrying these instruments out in the field. Heidi's work on such high-level frameworks like this allowed her to excel in perhaps what she does very best - developing methods that adhere to best-in-class standards but which are administered in ways that promote employee engagement, accountability, and results that positively impact children. She further took these instruments to the field, personally leading training throughout the nation to ensure field leader connection with the original intent. Throughout such trainings, she demonstrated integrity toward people and process, eagerness to learn and collaborate, and passionate commitment to quality, knowing full well it translates to doing what's best for children as well as bottom line results for the organization. I also had the privilege to be an audience member at her national presentations, during which she served her organization proudly with educational expertise, enthusiasm for the topic, connection with diverse professionals in attendance, and a joy-filled spirit that makes Heidi a tremendous pleasure to work with and someone I hold in the highest regard both professionally and personally.”

“I am very pleased to recommend Heidi. As her colleague for a number of years, I have had the opportunity to work on numerous projects with Heidi and have seen the results of her work first hand. Heidi has consistently proven through her partnership with her operational counter parts, that attention to detail and relationship building drive success. Like many of businesses, our company is organized into functions and Heidi's role involves her working with all of them. Heidi's attention to detail and drive for results, makes her a top performer whether as a trainer, an educational leader, an operational advisor, or TQM specialist. Heidi has a passion for learning and she challenges both herself and others through this passion. Heidi's learning agility has enabled her to be one of the first people tapped for major projects or new company initiatives. Heidi would be an asset to any industry of company as her skills as both a leader and a learner foster success in any setting.”