Heather Rorabaugh

Credit unions: Your member experience requires constant attention and vigilance. Make sure that you: - Regularly assess your member journey across all channels. - Define your brand thoroughly for a consistent experience. - Create a journey map to identify all touchpoints. - Conduct monthly trainings to keep everyone aligned. As you map out your customer journey, don't forget your member authentication processes. Are outdated methods like one-time passcodes or knowledge-based questions frustrating your members? If so, IDgo offers a seamless, passwordless solution that not only enhances member experience, but also bolsters fraud protection. #CreditUnions #MemberExperience #Authentication

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BaZing isn't a new flashy solution to community FIs' challenges. It's a proven way to rethink checking accounts that deliver to customers/members and in turn encourage them to develop deeper relationships with their #communitybank or #creditunion. It's a pragmatic, proven solution to grow earnings and boost primacy within the current structure of your FI. #banks #banking

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On last week's episode of Money Market, The Bank of Tampa’s Chief Administrative Officer, Thomas Oliver, joined host, Owen LaFave, to talk about critical fraud prevention tactics associated with the ever-prevalent bank fraud that impacts both consumer and commercial clients. If you missed it, check out the full episode: https://bit.ly/4ebFaYY #MoneyMarket #FraudPrevention #FraudAwareness #FraudProtection

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We built BaZing as a way for #communitybanks and #creditunions to deliver unique value to their customers/members via a unique checking product. And two decades later, we're encouraged that the hundreds of FIs that have become our clients are still benefiting from BaZing. Below is just an example of the kind of discounts, and deals that BaZing delivers to customers/members using a subscription-based checking model that relies on benefits rather the fees to drive primacy, non-interest income, and organic growth. #banks #banking #communitybanking

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Payments fraud threats are on the rise in the healthcare industry. Learn five ways to protect your organization from potential financial losses. https://pnc.co/4dJRH4z

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#CreditUnions offer financial education courses to help members improve their credit scores, lower interest rates, and more. Watch Melissa’s story to see how OnPath Federal Credit Union helped her achieve her financial goals. #FinancialCapabilityMonth #AdvancingCommunities

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Explore the transformative power of AI in enhancing training for Banks and Credit Unions. Dive deeper into the opportunities and risks in our latest eBook. Download now: bit.ly/4b0fJHs #AI #Training #Banks #CreditUnions

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