Felicia Williams (Johnson)

Evolve your operations with Value Stream Management. Embrace the future of operations and unlock unparalleled efficiency with VSM: https://lnkd.in/gR9YYFKf #ValueStreamManagement #DigitalTransformation

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In a recent ADWEEK webinar, leading rural lifestyle retailer Tractor Supply Company explores how they fine-tuned a #loyalty program that supports over $10B in sales. Let's dive into the partnership ⬇️

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Excited for #AHIPDigital this week! There are so many quality session to look forward to. Here are my top ten, not to miss sessions! 1. Redefining Consumer Experience: A Digital First Approach with Kristin Meadows (she/her), Shawn Vicklund and Stephen Gillin I love that we’re talking about enabling HIPAA compliant channels here! It often feels overlooked when we’re discussing digital personalization. 2. Data Analytics & AI Drive Member Experience & Outcomes with Vijay Venkatesan Prentice Tom and Jennifer Brooks-Mason  I can’t wait to dive into how data-driven strategies paired with AI can elevate member interactions. 3. Best in Class Digital Health Engagement Insights from Other Industries with Tilak Mandadi and Julie Yoo They say imitation is the sincerest form of flattery, so what can we learn from the industries well down their personalization maturity journey that’s worth mimicking?! 4. Frictionless Customer Experience – Meeting Each Consumer Where They Are with Anne Hoverson and Peter Serio Hoping to hear how they are replicating and automating the process to ensure the same consistency and personalization across all touchpoints 5. Re-Inventing Member Experience with Human-Centered Design - With Stacy Byers and Bryan Russiano Interested to hear how the role generative AI is playing to transform engagement! 6. Developing a Business Model and ROI for Digital Strategy and Engagement - With Parag Desai and Rob Scruggs Getting a model in place that gets the green light from stakeholders and leadership can often make you want to pull your hair out. We recently had Guruprasad Samaga and Shannon O'Connell give their take on approach to this during a webinar, looking forward to hearing other approaches 7. Leveraging Data Analytics to Improve Outcomes & Consumer Experience - with Richard Clarke Deven McGraw, Ben Moscovitch and Samantha Burch Going beyond basic personalization and leveraging clinical data to improve the member experience and health outcomes is something we can all get excited about! Looking forward to hearing insights from this group 8. Mental Health Care Access: Empower Patients with Actionable Transparency Tools- with Koleen Cavanaugh, Cynthia Grant and Brandon Spring There’s never a more crucial time where quick navigable accessibility can make a difference. Interested to learn how this group has enabled this   9. Innovation Imperatives to Drive Health Transformation- with Michael Schlosser, MD, MBA, Glen Stettin, MD, Sherri Zink and Jessica Beegle With so many different places to focus on as priorities when it comes to driving transformation in healthcare, I’m eager to understand this groups’ focus and approach!   10. How AI-Driven Digital Health Is Shaping High-Cost, Complex Condition Management- with Keith Reynolds and Matt Wilson When AI is done right it can be a gamechanger. Intrigued at the role it’s playing to scale care management programs #healthcaretransformation #healthtech #digitalhealth

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