Daryl Thomas

“Daryl was the ideal business counterpart to work with on a technical project. His role was managing Cisco's first point of contact for Cisco customers and partners across the globe; this was no easy feat, as it meant understanding the wide range of reasons people try to contact Cisco, and understanding all of the available communication channels. As an IT program manager, we worked together to roll out an online help portal that worked globally. Daryl always grasped the technical implications of his decisions, and kept me on my toes with his follow up questions. He was constantly thinking about how to innovate and introduce new technologies. It was a pleasure to work with him!”

“I had pleasure of working with Daryl for several years refining the call center IVR structure and voice scripts. He aided my efforts with thoughtful and insightful solutions and guidance on how to best serve customers. Daryl possesses superior communications skills and always delivered clear and concise solutions to complex problems in global multi vendor site environment Daryl is an adept and highly skilled project manager and a trusted consultant to the business.”