About
While change in industries inevitable what will never change is our mission to help…
Articles by Dan
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The Fest, Vol. 18: Adobe Partners With FedEx, Piraeus Port to Digitize
The Fest, Vol. 18: Adobe Partners With FedEx, Piraeus Port to Digitize
By Dan Reiss
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Suez Ship Freed | Amazon Partners for Futuristic Delivery Vans
Suez Ship Freed | Amazon Partners for Futuristic Delivery Vans
By Dan Reiss
Contributions
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How do you communicate and coordinate with the customer service team during the sales cycle?
While I understand I can't please everyone and some people live to complain, I also try my best to listen to the customer, understand their concerns and make sure the rest of our team hears them as well so we know if this is an isolated incident or if there is a larger issue which needs to be addressed in the business. For example, we found out through a customer that a material handling charge from our vendor was significantly higher than other vendors and the was preventing them from doing more business with us. We were able to renegotiate with that vendor to bring their prices more in-line with industry norms and we made sure the customer knew that without their feedback, we wouldn't have been aware of the issue, let alone corrected it.
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How do you communicate and coordinate with the customer service team during the sales cycle?
From my experience, I've found that one of the most effective ways to generate a positive customer experience is to first manage the customers expectations. I don't subscribe to the "customer is always right" school of thought. If the customer understands what is and is not able to be done for them at the onset of the sale/contracting process, it will make the customer service journey more seamless as we've worked to mitigate any potential challenges from the beginning of the cycle.
Activity
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We're filling up fast and you don't want to miss your opportunity to be a part of the biggest, most comprehensive, end-to-end supply chain tech show…
We're filling up fast and you don't want to miss your opportunity to be a part of the biggest, most comprehensive, end-to-end supply chain tech show…
Shared by Dan Reiss
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Super excited to announce Gooten's partnership with TikTok Shop to power and enable #ondemand production for a global audience! Paired with the…
Super excited to announce Gooten's partnership with TikTok Shop to power and enable #ondemand production for a global audience! Paired with the…
Liked by Dan Reiss
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News from Hamburg/Bremen, Germany! Today we are pleased to announce the partnership between Tchibo and GXO Logistics, Inc. Logistics! This…
News from Hamburg/Bremen, Germany! Today we are pleased to announce the partnership between Tchibo and GXO Logistics, Inc. Logistics! This…
Liked by Dan Reiss
Experience
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Education
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September, 2003 - open
Various college classes.
Projects
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Home Delivery / Etail Show West 2015
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Home Delivery World West is the West Coast’s largest and most comprehensive home delivery event. This is where big retailers and SMEs gather with cutting edge solutions providers in the home delivery space.
Other creators -
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AirXperience 2013
AirXperience is the premier business event for airlines and airports committed to improving customer experience from ticket purchase to baggage claim and every thing in between.
It is a place where innovation and expertise is showcased, solutions are found and learning is done.
The AirXperience will take place alongside Low Cost Airlines World Americas . This format will multiply the number of aviation executives at
the event, and create more opportunities for sponsors and…AirXperience is the premier business event for airlines and airports committed to improving customer experience from ticket purchase to baggage claim and every thing in between.
It is a place where innovation and expertise is showcased, solutions are found and learning is done.
The AirXperience will take place alongside Low Cost Airlines World Americas . This format will multiply the number of aviation executives at
the event, and create more opportunities for sponsors and exhibitors to meet with
prospects and close business.
Other creators -
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Home Delivery World 2014 - Atlanta
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Home Delivery World is the premier business event for retailers, e-tailers, fulfillment and logistic companies exploring best practice strategies and technologies to improve B2C product fulfillment.
It is a place where innovation and expertise is showcased, solutions are found and learning is done.
Home Delivery World is the place where solution providers find new business.
Comprised of:
An international exhibition
A strategic conference
Interactive…Home Delivery World is the premier business event for retailers, e-tailers, fulfillment and logistic companies exploring best practice strategies and technologies to improve B2C product fulfillment.
It is a place where innovation and expertise is showcased, solutions are found and learning is done.
Home Delivery World is the place where solution providers find new business.
Comprised of:
An international exhibition
A strategic conference
Interactive roundtables
1-2-1 partnering sessions
Online networking tool
Cocktail party
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Home Delivery World Canada
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Home Delivery World is the premier business event for retailers, e-tailers, fulfilment and logistic companies exploring best practice strategies and technologies to improve B2C product fulfilment.
It is a place where innovation and expertise is showcased, solutions are found and learning is done.
Home Delivery World is the place where solution providers find new business.
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Home Delivery World 2013
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My current project, Home Delivery World 2013, is the only dedicated event in the USA covering the latest strategies and technologies to advance home delivery businesses. It is about bridging the gap between fulfillment and customer experience. Retailers and companies with home delivery functions will present on how to optimize home delivery (from order taking, to tracking, to transport, to drop off) and how to utilize home delivery channels to capture new sales and growth.
For exhibition…My current project, Home Delivery World 2013, is the only dedicated event in the USA covering the latest strategies and technologies to advance home delivery businesses. It is about bridging the gap between fulfillment and customer experience. Retailers and companies with home delivery functions will present on how to optimize home delivery (from order taking, to tracking, to transport, to drop off) and how to utilize home delivery channels to capture new sales and growth.
For exhibition or sponsorship opportunities contact:
Daniel Reiss
1 646 619 1819
[email protected]Other creators -
Languages
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English
Native or bilingual proficiency
Recommendations received
1 person has recommended Dan
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During yesterday’s Freight Market Update Live webinar, we asked our attendees about their inventory levels. The results? 22% of shippers say they…
During yesterday’s Freight Market Update Live webinar, we asked our attendees about their inventory levels. The results? 22% of shippers say they…
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I’m excited to be attending the Future of Supply Chain 2024 conference in Atlanta this week. Can’t wait to connect with industry experts, see…
I’m excited to be attending the Future of Supply Chain 2024 conference in Atlanta this week. Can’t wait to connect with industry experts, see…
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