✨ Christelle Mombo-Zigah

Learn to differentiate "imposter syndrome" versus "imposter treatment" and remove yourself from places and situations where no matter what you do, you won't be valued.

- Variety is key: Offer asynchronous learning (e.g., pre-recorded videos, online modules) for flexible access, blend with live sessions for interaction, and provide microlearning options for bite-sized bursts of knowledge. - Emphasize accessibility: Transcribe recordings, offer closed captions, and consider different learning styles through multimedia content (text, audio, video) to cater to individual preferences. - Prioritize support: Encourage peer-to-peer learning through online forums or buddy systems, and provide opportunities for asynchronous Q&A with trainers or experts to ensure everyone feels included.

- Sharpen your leadership skills: seek opportunities to mentor new hires, lead small projects, or volunteer for extra tasks. Take advantage of training programs on leadership, communication, and conflict resolution. - Track and showcase your impact: monitor your performance metrics like call handling time, customer satisfaction, and sales figures. Set goals and track your progress to demonstrate excellence and initiative. - Master communication: hone your ability to clearly explain information, both verbally and in writing. Become an active listener and provide constructive feedback to build trust and rapport with your team. - Network with managers and express your interest in leadership roles.

- Suspends judgment: active listening focuses on understanding, not judging. You hear beyond personal bias, opening to their unique perspective. - Clarifies with questions: asking open-ended questions delves deeper, dismantling assumptions and revealing their true meaning. - Embraces diverse voices: seek out different viewpoints. Expose yourself to the richness of varied experiences, challenging narrow assumptions. By listening actively, you connect authentically, overcome bias, and stand out meaningfully.

- Identify unmet needs: you can uncover unaddressed customer desires and pain points to stand out from competitors who are stuck in the status quo. -Tailor your message: you get insights into how target audiences think and communicate and can use this knowledge to craft messaging that resonates, connects, and sets you apart. - Be an early adopter: anticipating rising trends allows you to be a first mover and establish yourself as a thought leader. This positions you advantageously and attracts customers seeking the latest and greatest.

- Encourage critical thinking and problem-solving skills by presenting real-world challenges and fostering a culture of innovation and creativity. - Promote resilience and adaptability through failure and success stories, teaching students to view setbacks as learning opportunities. - Provide opportunities for hands-on experience with entrepreneurial projects, including mentorship, networking, and access to resources, to apply theoretical knowledge practically.