Dave Bukovinsky

How does Grace compare to other IVR (Interactive Voice Response) Systems? Anthony and Nico call Delta Airlines to book a flight and (spoilers) they don't get very far... They decide to give Grace a try. https://lnkd.in/eXdnSTPH #machinelearning #virtualagent #AI #artificialintelligence #LLM #largelanguagemodel

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While our standalone, browser-based platform minimizes dependencies on other applications, we’re actively exploring integrations with dialer platforms and other third-party tools. Stay tuned for more updates and discover how CollaborationRoom.ai can revolutionize your contact floor operations. #CollaborationRoom #ContactCenter #VirtualWork #QuickSetup #CustomerExperience

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Best thing about having Ryan Bennett of digital customer experience consultancy Cylogy, Inc. as a colleague is he not only fixes all things CMS for me, he's also a great writer with some strong opinions on the trends shaping the digital customer experience software landscape. "Over time, however, the experience acquired on a particular CMS may become less important as generative AI does more and more of the heavy lifting around frontend and backend development." https://lnkd.in/exJFySdq #CMSWirecontributors

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💡 "Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" read more here 👉 https://lnkd.in/drBdVYs3 #CX #CXPA #CCXP

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💡 "Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" read more here 👉 https://lnkd.in/drBdVYs3 #CX #CXPA #CCXP

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💡 "Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" read more here 👉 https://lnkd.in/drBdVYs3 #CX #CXPA #CCXP

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