Brian Delaney

🌟 It's truly inspiring to witness someone grow and succeed within our organization! 🎉 Erick's journey is a perfect example of how dedication and a supportive work environment can lead to great opportunities. After 10 years with Centris, Erick has gone from a front-line collaborator to overseeing a program with over 80 team members in our contact center. 👏 His growth highlights not just his personal commitment and exceptional leadership, but also the value of fostering long-term careers within the company where talent can thrive. Erick’s genuine care for his team reflects the support and guidance he experienced throughout his journey, and now, he passes that same support along by empowering others to succeed. It’s a reminder that when you create a strong culture, people are excited to stay and contribute to the success of the team. When you invest in your people, you help build success stories like Erick’s! Let’s continue to invest in our people—because when they thrive, our businesses excel! 🌟🚀 #GrowthJourney #CareerDevelopment #Leadership #CallCenter #Teamwork #EmployeeSuccess #ProudManager #TenureMatters #Workenvironment #EmployeeEngagement #PositiveWorkCulture

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Let the people of Protel BPO provide the positive tone and empathy that your customers will be looking for once they get pass the AI and Chatbots. Please message or call if you would like to learn more about what Protel BPO and Belize have to offer. It's un-Belize-able.

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1) Why are you hiring expensive language speakers? 2) Why is your business not growing revenue by supporting millions of consumers who don’t speak the local language? 3) Why does your business have unnecessary multiple real estate office costs around the world? Alorica exclusively provides ‘real-time’ language voice translation - in over 75 languages with over 200 different dialects. This means any agent, can speak any language, from anywhere. Your competition are changing their Operating Models now - to save millions in cost, enhance CX and also enter new markets at pace. If you work in Customer Service or CX, you simply need to see a demo. Seeing is believing - click this demo request link to educate yourself fast: https://lnkd.in/enJGAYNM

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Download this white paper from Teleperformance to learn more about the evolving airline sector and how digital transformation is crucial to improving operations and the traveler experience: https://lnkd.in/dq2S497M ​ ​ #Proud2beTP #TPBeInspired Teleperformance

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Stay ahead of the curve in the telecom industry by understanding the importance of combining IT, CX, and security. Find out how this strategic approach can drive significant impact in our new blog post.

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In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships. - Delegating tasks and fostering internal growth are essential for gaining respect and building a cohesive team. - Authentic communication and respectful treatment of all team members, including gatekeepers, can significantly enhance client relationships and business success. - Employing strategic vocabulary and soft skills in call center interactions can lead to higher conversion rates and long-term client retention. (0:00) Introduction of Richard Blank (0:32) Richard Blank's background and journey to Costa Rica (2:12) Building the business and team at Costa Rica's call center (6:04) Importance of delegation and internal growth (7:09) People, clients, and technology in business (10:37) The importance of return on investment in call centers (12:12) The role of training in the organization (15:00) Company name spike and buffer boomerang techniques (20:00) Authentic interactions and the value of gatekeepers (25:00) Maintaining productivity and long-term client relationships

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Unlock #DataDriven insights to elevate #CX and boost #AgentProductivity. Etech Insights analyzes interactions, sentiments, and feedback to support informed decision-making. Learn more: https://bit.ly/3Y62Cxs  Have questions? Drop them in the comments! . . . #BrandManagement #CallCenter #EtechInsights Etech Global Services

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Just finished the course “Developing Cross-Cultural Intelligence” by Tatiana Kolovou! Check it out: https://lnkd.in/gyb8gfb2 #emotionalintelligence #crossculturalcommunicationskills.

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