Bob Dechant
Washington, District of Columbia, United States
2K followers
500 connections
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Thrilled to announce that ibex Wave iX Translate has been awarded the 2024 Generative AI Product of the Year! 🏆 ibex Wave iX Translate is a new…
Thrilled to announce that ibex Wave iX Translate has been awarded the 2024 Generative AI Product of the Year! 🏆 ibex Wave iX Translate is a new…
Liked by Bob Dechant
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We’re thrilled to share that ibex has been ranked #2 on the 2024 Forbes list of America’s Best Employers for Tech Workers!…
We’re thrilled to share that ibex has been ranked #2 on the 2024 Forbes list of America’s Best Employers for Tech Workers!…
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I was invited to my alma mater (St.Jago High School) today to speak to a group of 6th form students about The Importance of Personal…
I was invited to my alma mater (St.Jago High School) today to speak to a group of 6th form students about The Importance of Personal…
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We are excited to welcome Andreas Wilkens as our new Chief Technology Officer, effective September 1, 2024. With a deep AI and customer experience…
We are excited to welcome Andreas Wilkens as our new Chief Technology Officer, effective September 1, 2024. With a deep AI and customer experience…
Liked by Bob Dechant
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Can you imagine walking on the moon and not getting a photo of yourself? All the moonwalk photos from Apollo 11 are of Buzz Aldrin, there are no…
Can you imagine walking on the moon and not getting a photo of yourself? All the moonwalk photos from Apollo 11 are of Buzz Aldrin, there are no…
Liked by Bob Dechant
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Just wrapped up a fantastic week touring our operations in the Philippines alongside our CEO Brian Johnson. We visited 6 sites in 5 days, spanning…
Just wrapped up a fantastic week touring our operations in the Philippines alongside our CEO Brian Johnson. We visited 6 sites in 5 days, spanning…
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We're proud to celebrate the 3rd anniversary of Women of ibex! Through education, coaching, and peer connections, Women of ibex champions diversity…
We're proud to celebrate the 3rd anniversary of Women of ibex! Through education, coaching, and peer connections, Women of ibex champions diversity…
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We're going to need a bigger trophy case! ibex is proud be recognized with a Gold award at the 2024 Globee Awards for Customer Excellence. 🏆 These…
We're going to need a bigger trophy case! ibex is proud be recognized with a Gold award at the 2024 Globee Awards for Customer Excellence. 🏆 These…
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Excited to be presenting again at the Baird 2024 Global Consumer, Tech & Services Conference on Tuesday, June 4th in NYC! https://lnkd.in/efBhgweu
Excited to be presenting again at the Baird 2024 Global Consumer, Tech & Services Conference on Tuesday, June 4th in NYC! https://lnkd.in/efBhgweu
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CCW Las Vegas is back! ibex is thrilled to return as an official conference sponsor, ready to connect with the best in the CX biz. Since we know…
CCW Las Vegas is back! ibex is thrilled to return as an official conference sponsor, ready to connect with the best in the CX biz. Since we know…
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ibex is proud to be a long-term supporter of the Caitlin Robb Foundation and sponsor of the 2024 Caitlin Robb Foundation Golf Tournament for…
ibex is proud to be a long-term supporter of the Caitlin Robb Foundation and sponsor of the 2024 Caitlin Robb Foundation Golf Tournament for…
Liked by Bob Dechant
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We’re thrilled that Wave iX - our new AI-powered solution suite - was named 2024 Product of the Year by TMC and CUSTOMER Magazine. This marks the…
We’re thrilled that Wave iX - our new AI-powered solution suite - was named 2024 Product of the Year by TMC and CUSTOMER Magazine. This marks the…
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Doug Hoffschwelle
Wave iX Translate helps remove the barriers and constraints language requirements can provide when simply wanting to find the best agents for your customers. This also allows brands to quickly and successfully expand globally without a dependency on demanding multi- and tri-lingual agent and frontline capabilities. #CX #BPO #AI #WaveiXTranslate #MultiLingualCX #Translation #Innovation #CustomerExperience
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Jim Iyoob
Over the past two decades, Etech Global Services has been at the forefront of innovation, continuously evolving to harness the power of emerging technologies and address dynamic market demands. Recognizing the untapped potential in call center operations, we pioneered QEval, an AI-driven contact center intelligence platform that redefines quality monitoring and agent performance management. QEval's cutting-edge capabilities are revolutionizing the industry: 1. Unified Insights: Consolidate data from telephony, CRM, surveys, and more into a single, intelligent dashboard, breaking down silos and enabling data-driven decision-making. 2. Conversational Intelligence: Advanced speech analytics uncover up to 3X more actionable insights from voice, chat, and email interactions, delivering granular visibility into customer sentiments, pain points, and opportunities. 3. Performance Acceleration: Leverage data-driven coaching tools and real-time analytics to elevate agent performance by 20% within just 60 days, driving superior customer experiences. Discover how Etech's QEval harnesses the power of AI, Big Data, and Automation to transform call center quality monitoring and unlock unprecedented operational excellence. Learn more: https://shorturl.at/hpBS8 #Callcenter #Contactcenter #Qualitymonitoring #AI #Bigdata
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Sameer Mehra
Using Off-the-Shelf Training Effectively Evaluate your needs: Identify the specific skills or knowledge you want to impart. Choose the right content: Select courses that closely match your learning objectives. Combine with other methods: Consider instructor-led sessions or hands-on practice for deeper learning. Measure results: Use assessments to gauge knowledge retention and apply learnings Go check this out at: https://www.rfr.bz/lljx4zy
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Jim Iyoob
Unlock #DataDriven insights to elevate #CX and boost #AgentProductivity. Etech Insights analyzes interactions, sentiments, and feedback to support informed decision-making. Learn more: https://bit.ly/3Y62Cxs Have questions? Drop them in the comments! . . . #BrandManagement #CallCenter #EtechInsights Etech Global Services
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Kristen Alexander
Gartner recently released a bullseye chart on customer service technology trends. It shows where customer service leaders from different industries are focusing their efforts related to 47 established and emerging technologies. One thing that stands out to me is the low current and future value associated with social media channels and tools. As younger generations are becoming increasingly more dependent on social media, we can expect a growing emphasis on it as a key channel in omni-channel communication. Is this due to silos within the respondents' organizations - are CS leaders leaving the responsibility of social media interactions to Marketing? By effectively integrating social media management into your customer service operations, you can ensure a more seamless and consistent interaction. Interested to hear if your technology adoptions and initiatives align with these results! Aucera #CustomerExperience #CX #CustomerSupport #CustomerService #Outsourcing #SocialMedia #SocialMediaManagement #CSTrends #CXBPO
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