Avrohom Gottheil

Text Msgs Have an Open Rate of ~98% 45% of Text are read within 3 Min of Delivery 65% of People Prefer Text over Voice for Customer Care Cuts Straight thru All of the Communication Noise It is Ultra-Efficient Laws and Regulations Will Keep the Noise Out https://zurl.co/zJ4Y

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🚀 Transform Your MULTI-UC Operational GTM! 🌟 Cut costs from end to end, boost your bottom line, and gain efficiency to stay ahead of the competition. Discover the difference with iPILOT. 💼💡 #BusinessGrowth #Efficiency #CompetitiveEdge

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Exciting News from the FCC about our journey to Next Generation 9-1-1 adoption! The Federal Communications Commission (FCC) has taken a monumental step forward by adopting the first nationwide rules to expedite our nation's transition to Next Generation 9-1-1 (#NG911). This initiative ensures that all originating service providers align with NG911, to enhance "interoperability, security, and system resilience." This move by the FCC is not just a win for public safety; it's a leap towards a future where technology and connectivity can save lives more effectively. #NG911 #PublicSafety #EmergencyResponse #Innovation #attemployee

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8x8's #ContactCenter and #UCaaS solutions have received 43 Summer 2024 G2 Awards based on customer feedback. Read more about these recognitions that span from overall contact center leader to overall leader for UCaaS platform and #VoIP. #CCaaS #CX #CC #UC https://bit.ly/4cVrQH0

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Contemplating how to best integrate AI into your hotel tech roadmap? See how expanding the role of cameras, sensors and IoT can offer efficient solutions to ongoing challenges you may be facing, including: staffing shortages, optimizing current staffing resources and providing guests a more personalized experience. https://ow.ly/9PiZ50SiXFa #SEemp

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Asked by a financial analyst about Microsoft Dynamics 365 Contact Center announcement, NICE CEO Barak Eilam had a pointed response: * I know it got a lot of headlines * We see zero activity in the field * They don't have the domain expertise to speak about #CX. * Proof point: they have a #CRM offering, Dynamics with barely 5%. market share. If they're not successful with Dynamics, I'm not sure that they can be successful with what we do, which is way more complicated. It requires way more domain expertise,

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Life at the intersection of telecoms utilities. As CenterPoint Energy, Oncor Electric Delivery and others were struggling to restore power to 3M ratepayers after a hurricane Beryl-ed through Texas I was talking with an #electrification colleague. He was lamenting the nature of utilities, generally around #evcharging connections, planning and policies, and now service interruptions. Alas, Texas and ERCOT in the news again! This conversation felt familiar. My first work in the Lone Star State was at the invitation of Voicestream Wireless. They were launching PCS service in DFW, Austin and the Red River Valley and called in legacy contractors from around the country. We were tapped for our specialty: telecom attachments on utility transmission rights of way. Then it struck me, that was 25 years ago. So much has changed since then. Turf contracts were unheard of. Omnipoint Corporation would become T-Mobile. Hutchinson and Voicestream would be replaced by Deutsche Telekom. Mo Katibeh was still in college. The parrot would disappear. Our primary transmission counterparty TXU Energy would change, change and change again, leaving transmission assets with Sempra Oncor Electric Delivery. Focus would shift from market launches and coverage to density and bandwidth. Circuits would be replaced by packet switched networks bringing FTTx, Convergence, Consolidation, Streaming, DAS & Small Cells, #IoT, #telematics and flirtations with autonomy. Utility deregulation would evolve into #ancillaries, #DERs and #resilience. But much hasn't. The tension between emerging technology companies and regulated utilities really hasn't changed that much. The former focus on speed to market; the latter on safety & reliability. So whether its a hurricane or an ice storm, the local service companies don't want to go before the PUC and explain that a third party contributed to outages and restoration. Play it again, Sam. https://lnkd.in/eDXSD-qc

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Yesterday, the FCC voted to expand the E-rate program, allowing schools and libraries to use funds for off-premises Wi-Fi hotspots and wireless internet services. This decision is critical and should not be controversial for several reasons including: Ensuring Digital Literacy Access to reliable internet is essential for developing digital literacy skills. By funding Wi-Fi hotspots, we ensure that students and community members can continue their education and access online resources from home. This is a critical step in bridging the digital divide and providing equal opportunities for all. Workforce Development As we move towards 2030 and beyond, having a well-educated and digitally literate workforce is vital. This initiative supports workforce development by ensuring that individuals have the connectivity they need to participate in online training, education, and job search activities. It prepares them for the demands of the modern workplace, fostering economic growth and competitiveness. Long-Term Impact By investing in digital access now, we are laying the groundwork for a more inclusive and innovative future. This move by the FCC helps to create a level playing field, ensuring that everyone, regardless of their socioeconomic status, has the tools they need to succeed in the digital age. #DigitalEquity #FCC #Erate #Education #WorkforceDevelopment #PremierWireless #Connectivity

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