Al N.

Paper I co-wrote with Amazon and colleagues at FEDML on federated learning (FL) as a decentralized and collaborative ML training technique that offers data privacy while maintaining accuracy and fidelity for the healthcare space, in an implementation on Amazon AWS and FEDML's platform.

What can Big Data mean for your Voice of Customer (VoC) software platform and program? In this blog post, I examine the Mary Meeker Internet Trends report's section on Big Data, and how our Allegiance software platform addresses the 6 trends pointed out there.

I was awarded the distinction of 'Top Technology Trendsetter in Market Research' by Survey Magazine. "To me, technology innovation leadership is all about efficiently linking business goals with customer needs. It's about seeing the possibilities and being able to lead & grow a team that makes the magic come to life." - Al Nevarez (see my story on page 78 in the viewer)

Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company’s bottom line. I write about 10 ways to start making the connection.

Press release on the data mining product I helped to invent and build into the Allegiance cloud based Voice of Customer platform. "Uncover high-value insights hidden in large datasets. Spotlight uses proprietary, patent-pending data mining technology to analyze every possible pattern in a dataset and automatically prioritize and display the patterns that represent real business opportunities... Spotlight is a breakthrough.."

I was on a Product Management Career panel at the Silicon Valley Product Manager's Association, where I shared this top 10 list about product management

Book chapter with a new hybrid customer experience model I created called Total Experience Design which provides a simple, yet comprehensive, means to audit an entire experience in a way that assists with product design & planning. A new combination of Kano and needs analysis.

At SXSW 2012, I presented a new customer experience model that combines Kano and System Logics to help companies ensure they're meeting all levels of customer needs, with basic, performing and delight features.

Big data creates new opportunities for insight discovery for customer feedback and voice of customer data by using traditional data mining and machine learning techniques.

MIT/Stanford VLAB event on predictive analytics that I helped to organize at Stanford. I networked, discovered, interviewed, and selected speakers and set the vision for the panel discussion to address how big data and analytics drive new value today. Keynote was founder of Bluekai

On the heals of having Billy Beane himself speak at our Allegiance Engage Summit, I wrote this piece to compare how the analytics way of thinking in baseball is filled with best practices any voice of customer program can use.

My chapter 12 in this book offers some predictions and vision for the capabilities of customer feedback platforms of the future. Includes predictions regarding social media, mobile, text analytics, and data mining.

Customers and prospects are talking your products, brands and services in a very public way right now. Lucky, it's quite straightforward to capture this feedback, and also feedback about your competitors. Some tips on getting started right away.

Award winning iPhone mashup app I created to explore the possibilities of enhancing your iTunes library experience by connecting it with the web. Adds music videos, pictures, lyrics, concert info, similar songs, top song by your artists, and your friends libraries for similar artists. Load this url on your smartphone's browser.