If you're using #Veeva vaults and you haven't yet been to a #VeevaSummit, you really need to make an effort to get to the next one. These summits are a great place to meet up with colleagues past and present, make new connections, and learn from your peers. They are an incredible opportunity to see how other people and organizations are using the same tools that you are, and to identify practices that you want to take back with you…also to share what you're doing and help inspire and enable others to do better. Yes, a lot of us work at competing companies, but we're all trying to make things better for patients. Summit also presents a unique opportunity to get some real one-on-one time with people at Veeva who are making decisions about where their software and services should go next, and I'm not exaggerating in the slightest when I say that they are hungry to hear from you. That's what let's them be the best. You may have seen Peter speak about the company values: do the right thing, customer success, employee success, and speed (and the order matters). Something that's not on that list but is part of the culture is the hiring of people who are excited to talk to customers and get their feedback, and then use that feedback in a meaningful way. You get to benefit from that at Summit. You get to talk to product managers services managers, directors, vice presidents of strategy and technology and design. Go to a summit and take advantage of the opportunity to collaborate with these people, and continue to make Veeva the best software there is for the Life Sciences, by which we really mean patients. One of the things that impressed me most at Summit was said by the guy in this video. After every presentation by a customer, he made sure to ask them, "what can we be doing better?" He also said that's one of his favorite questions. Think about that. That's not just soliciting feedback, that's straight-up asking for criticism, making yourself vulnerable, and that's not easy to do. That's not easy to do at all, and it's not easy to do in front of a room of 400 people, and doing it so publicly brings with it a high degree of accountability.
It is 5am here in Boston and I am at at the airport, ready to fly home. I am exhausted, but it has been an amazing 3 days. Thanks you to each of our speakers, not least Leianne Ebert, Penny Carlson, Lance Kupka, Sanjay Bhardwaj, Julian Rimmer, MBA, Tanya du Plessis, Meg Richie, Armand Matejunas, Bireshwar Saha, Jenn Showalter, Sharon Klein, Stayce Murray, Dilliraja Purushothaman, Patrick Hughes, Ian Shafer, Brahma Tangella, Emma Earl, Viviënne van de Walle, Bree Burks, Bryan Kropp. I truly fear I have missed someone but I really hope not. You were all amazing and told your stories, journeys and experiences with the perfect mix of hope, aspiration and reality. Thank you. For everyone who joined us - thank you also. It is rare to see 3,000 people networking so effectively. I am not sure I have introduced so many people in such a short period of time. Thank you. And finally, to my team, to the CDMS team, the clin data teams and to our marketing team - amazing job. Thank you. Drew Garty, Raymond Letulle, Paul (Pavel) Burmenko, Dan Shannon - the hard work starts on Monday. We have a lot of great ideas, thinking and requests to process. This is going to be a lot of fun !