Zowie

Let’s close the pay gap and recognize the real impact of exceptional #CustomerServiceLeadership ✊ Customer Service Directors are not only the face of your brand but also the strategists behind customer #retention, #loyalty, and brand consistency. Why don’t their salaries reflect that then? By elevating their role and valuing their contributions, you’re investing directly in your company’s success. Dive into the numbers we’ve collected for our recently published report and see it for yourself.

New #podcast episode alert! 🎧 In our latest episode, we dive into "Service as strategy - turning conversations into competitive edge" with our special guest, Jacen C. Senior Care Specialist at Monos – one of our amazing clients! Jacen shares how businesses can transform everyday conversations with customers into a powerful strategy that drives: 1️⃣ loyalty, 2️⃣ growth, 3️⃣ and a competitive advantage. Tune in now and discover how #customerservice can be your secret weapon in today’s competitive landscape: https://lnkd.in/d7mJN8Rm

Looking to boost your eCommerce revenue with AI?  Join Maja Schaefer for this webinar! 📈 5 AI Strategies to Generate Revenue in 2025 📆 Thu, 03 Oct, 1 PM ET / 7 PM CET In this 30-minute session, we’ll share actionable tips on how to:  🟠 use predictive analytics to drive sales 🟠 implement hyper-personalization 🟠 leverage AI insights for better decision-making 🟠 turn Customer Service into a sales channel Don’t miss this chance.  Save your seat now! 

Customer support doesn’t have to be just about replying – it can be fun, exciting, and a key part of getting that competitive edge. Who’s with us? We know our amazing client Wendi Mills is. Catch this clip from the very first episode of our podcast 👇 And stay tuned – we’ve got more great conversations coming really soon!

Exciting! Shoptalk Fall 🍂 is in less than two weeks, and we can't wait to be there! Got a few minutes to connect? Let’s make it happen. Book a time with Rueben Meens or Gabriella Andreozzi and ask them all things ecommerce, AI, and more. #shoptalk #shoptalkfall #shoptalkchicago 👉 Direct link to the calendar: https://lnkd.in/dZxMPHw3

Customer service is no longer just about solving problems — it’s a revenue driver. But here’s the problem: many Customer Service Directors are undervalued and underpaid, despite their critical role in driving growth. In our latest report 📙From cost center to profit driver – rethinking the value of customer service, we explore how they turn customer interactions into profits and why their salaries should reflect that. Inside, you'll discover:  ◦ How skilled Customer Service Directors can boost customer lifetime value by 50%  ◦ Why 88% of consumers stick with brands that deliver personalized experiences  ◦ The impact of AI and real-time support on your bottom line Get your report and act now! #CustomerService #EcommerceGrowth #CXLeadership #RevenueGrowth #AIDrivenSupport

Last call! In just 2 days, we’re diving deep into 5 AI Strategies to Generate Revenue in 2025 with Maja Schaefer. If you know Maja, you know this won’t be a typical webinar. As always, it's packed with real-life examples and actual use cases, no fluff.

#Ecommerce biggest challenge? Delivering a great experience 1200 times a month with just 8 hours in a workday. It's a lot to squeeze in 🫣 That’s why leaders are all-in on AI. From handling 7000% spikes in support requests to personalizing every interaction – AI is changing the game. Curious how? Read the full article 👇

We’ve all been there – starting a chat with customer support, only to get stuck in a loop of canned responses or dealing with a bot that just doesn’t get it. Frustrating, right? That’s what happens when chatbots are rule-based and can’t handle real conversations. But the best CX managers know better. They invest in setting up Zowie’s AI Agent – AI that actually *understands* customers, keeps the conversation flowing, and ensures high CSAT. No more chat tantrums, just happy customers! 😌 #MondayMotivation

Last year’s peak season? A nightmare.  This year? Total game-changer. We know for a fact that a lot of #CustomerSupport teams struggle to keep up with the chaos of Black Friday, Cyber Monday, and the holiday season…    But switching from a traditional helpdesk to Zowie’s AI Agent can transform your approach to handling massive ticket volumes. Stay calm and confident during the peak season, while Zowie takes care of the heavy lifting 🦾