Zendesk AI puts humans first: https://zdsk.co/3U0DesO At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.
Zendesk
Software Development
San Francisco, California 498,097 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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🏳️🌈 Happy #PrideMonth from the Zendesk family. 🏳️🌈 This month we came together virtually and in person across the globe to celebrate the diversity, resilience, and contributions of the LGBTQIA community.
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📊 Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/3xJ2YCR
Zendesk pre-built dashboard for GenAI | Zendesk product spotlight
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⛑️ How the International Rescue Committee is redefining customer service in the humanitarian sector: https://zdsk.co/3KZ2WtO 👉 While many of their workflows are similar to other companies, the inquiries are very different — and the stakes are a lot higher, the IRC's André Heller Pérache tells the #ConversationsWithZendesk podcast.
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✅ Here is everything you need to know about AI in customer service: https://zdsk.co/3RzTHDO
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🤯 Discover how the HR team at NewYork-Presbyterian Hospital achieved a 40% overall decrease in call volume with Zendesk: https://zdsk.co/3zl4hZi 👉 Missed our EX Trends webinar? Watch on-demand and learn how AI is reshaping the workplace and creating new possibilities for the employee service.
Free webinar | AI EX | Zendesk EX Trends 2024
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From AI to WFM: Here's a complete A ➡️ Z glossary of workforce management terms: https://zdsk.co/3VTftUL
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🔗 Bitly is in the business of shortening links (10 billion a month — including this one!). But behind the scenes, Bitly is redefining its customer service with Zendesk. 💡 Dive into these fun facts about everyone's favorite link-shortening service and learn more from the #ConversationsWithZendesk podcast: https://zdsk.co/4etymWq
What you didn't know about Bitly | Zendesk customer success
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🎯 81% of EX leaders acknowledge AI's role in increasing efficiency: https://zdsk.co/3zfl8gb 💡 AI can automate workflows to take the pressure off HR teams. Discover how leaders are transforming the employee journey with AI in our #EXTrends 2024 report.
Free Zendesk report | AI employee experience