Ytel

Do you agree with ChatGPT on this one? 👍👎 When interviewing an outbound call center representative, here are the top five questions you should ask: 1) How do you handle rejection? * This question helps you understand how the candidate deals with potential pushback or refusal from customers, which is common in outbound calling roles. It's important to gauge their resilience and whether they can remain motivated and positive. 2) Can you describe a successful sales or customer interaction you have had in the past? * Asking for specific examples allows you to evaluate the candidate's previous experience and effectiveness in similar roles. It also provides insight into their communication and persuasion skills. 3) What strategies do you use to maintain customer interest during a call? * This question assesses the candidate’s ability to engage and captivate customers, keeping them interested enough to listen and consider the proposition, which is crucial in outbound sales or customer service. 4) How do you prepare for a day of making outbound calls? * Preparation and organization are key in outbound contact roles. This question helps you understand the candidate's work ethic and organizational skills, which can indicate how effectively they will manage their tasks and targets. 5) What do you think are the key factors in building rapport with a new customer over the phone? * Building rapport is essential in establishing trust and a positive customer relationship quickly. This question will show you how well the candidate understands interpersonal dynamics and their ability to adapt their communication style to different customers.

We're #hiring a new Business System Lead in United States. Apply today or share this post with your network.

Tired of your important calls being ignored? You're likely falling victim to at least one of these obstacles: 🐺 The "Sheep in Wolf’s Clothing" Dilemma 🐴The "Trojan Horse" Tricksters 👮The "ID, Please" Protocol 🚪The "Peephole Paradox Learn more about these obstacles and how to overcome them 👇 https://bit.ly/3wIbZLD

New TCPA rules from the FCC are reshaping the lead generation industry! 📈🆕 These regulations aim to protect consumers from unwanted robocalls and texts, but they require significant changes for businesses. Here's what our partner SuperMoney says you need to know: 1️⃣ Closure of the Lead Generator Loophole: No more blanket consent! Each business must now have explicit permission to contact consumers, ending the practice of using a single consent for multiple entities. 2️⃣ Robocall and Robotext Restrictions: The rules crack down on illegal robocalls and texts, extending Do-Not-Call list protections to text messages and allowing mobile carriers to block texts from scam sources. 🤔 Challenges and Business Adaptation: Implementing these rules presents challenges for lead generation platforms and smaller lead buyers. However, it could lead to more targeted marketing practices and improve the quality of leads and customer interactions. ⛔ The End of Ping Models: The new rules notably impact the Ping Post and Ping Tree models used in lead generation, requiring individual consent for each transaction. ✅ Adapting Strategies for Compliance: Businesses must pivot their lead generation approaches, focusing on securing explicit, individual consent for every intended transaction. This will lead to more direct and transparent consumer interactions. 🔍 SuperMoney: A Case Study in Compliance: SuperMoney marketplace innovated its business model to prioritize consumer interests years ago. They implemented an opt-in model tailored to specific companies, giving consumers

🤝 New Partnership Alert! 🎈 We're thrilled to announce our partnership with CallCore Media, Inc. – the maestros of the YTEL platform! 🔎Small-Scale, Big Impact -> Their meticulous optimization expertise means every aspect of your operations is refined to perfection, no matter your team's size. 📈 Insightful Reporting -> Real-time, detailed reporting and swift problem resolution. With CallCore's keen analytics transform your YTEL data into actionable strategies. 🛠️ Tailored Solutions -> Customized operational strategies that fit your business like a glove? That's the CallCore promise. But wait, there's more! This partnership isn't just about dialing numbers up; it's about dialing your entire business's efficiency and culture to a whole new level. Reach out to see how our collaboration with CallCore Media turns these benefits into your competitive edge! #Partnership #YTEL #CallCoreMedia

We're heading to San Diego for the AADR - American Association for Debt Resolution 2023 Fall Conference next week! Who else is? #AADR #Networking #SanDiego

Hiring and Guiding Your Contact Center to Success: 5 Tips for Managers https://bit.ly/48Jc5Bb

For those looking for more hellos! 👇

Thrilled to announce that one of our new clients just shattered their all-time sales record! They achieved a remarkable 28% increase in sales while dialing 19% fewer leads. 🚀 By leveraging our state-of-the-art Number Remediation Tool, they were able to resolve common but impactful issues like "Spam Likely" mislabels. Not only did we help them get their phone numbers officially registered with carriers, but we also provided ongoing monitoring to ensure consistent label accuracy. 🛡️ The result? A significant lift in customer engagement and response rates, proving once again that when calls are actually answered, sales opportunities multiply! 📞➡️📈 Unlock your company's full sales potential today! #sales

Thrilled to announce that one of our new clients just shattered their all-time sales record! They achieved a remarkable 28% increase in sales while dialing 19% fewer leads. 🚀 By leveraging our state-of-the-art Number Remediation Tool, they were able to resolve common but impactful issues like "Spam Likely" mislabels. Not only did we help them get their phone numbers officially registered with carriers, but we also provided ongoing monitoring to ensure consistent label accuracy. 🛡️ The result? A significant lift in customer engagement and response rates, proving once again that when calls are actually answered, sales opportunities multiply! 📞➡️📈 Unlock your company's full sales potential today! #sales