InMoment

Happy #CXDay2024 to all of our clients, employees, partners, and of course other solution providers that drive the customer experience industry forward! At InMoment we're grateful for the opportunity to be part of the most exciting industry in the world. 🌎 Here's to always putting customers first by listening to what they have to say, understanding where to focus to have the biggest impact, and taking informed actions that improve customer and business outcomes. Or what we call... #IntegratedCX 🤝

📊 In their latest article for AI Business, InMoment EVP of AI Products Jeff Catlin and Chief Scientist Paul Barba explore how AI and LLMs could eventually help automate how companies connect and share data across their organizations and potentially save billions of dollars and countless resources. Full article here: https://hubs.li/Q02Rj_Tr0 The leaders see great potential for AI to address a significant challenge in B2B software work, including much of what we help our customers do at InMoment. It's an unspoken understanding in our industry that data integrations between systems are the hardest and often most time consuming part of any project. #AI #DataIntegration #Innovation #CX #EnterpriseIT

🏆 Exciting news! We were honored to receive an ICX Elevate Award at the Interactive Customer Experience (ICX) Summit in Charlotte, NC! The awards program aims to inspire and educate companies on how technology can be used to create exceptional customer experiences and to recognize those who are leading the way. 🤝 InMoment was recognized for our work with long-term partner Jack in the Box which leverages digital listening and advanced AI to enable convenient and personalized customer experiences across touch points. 🙌 Jack in the Box Guest Feedback Specialist Adriene F. joined our Enterprise Sales Director Matt Fankhauser at the summit. 📸 Check out pics from the event below and read the full case study for more about our work with Jack in the Box here: https://lnkd.in/g7a8fsrE #CustomerExperience #ICXSummit #CX #AI 

🚀 Exciting news! Our EVP of AI Products, Jeff Catlin, has penned an article for the Forbes Technology Council on the crucial role of Natural Language Processing (NLP) in responsible AI deployment for businesses. In this piece, he explores: 🧠 Why NLP is a natural platform for deploying AI capabilities 📊 How NLP ensures consistency and cost-effectiveness in AI implementation ⚖️ The balance between cutting-edge LLMs and traditional NLP techniques 💼 Real-world applications of NLP in understanding market, customer, and employee needs As AI reshapes the business landscape, learn why NLP might become a cornerstone of your company's AI and CX strategy. 🔮 Read the full article here: https://lnkd.in/g3t5jna7 #AI #NLP #CX #InMoment #LLMs

And that’s a wrap on the XI Forum Manila 2024! We hope you learned the tools and insights to achieve high-impact returns from your program, and we hope that the knowledge shared during the conference will benefit your business. See you next year 🙂 Learn more: https://lnkd.in/gXR5rdAS

🚀 Announcing InMoment’s new AI-powered Conversational Intelligence solution to reduce your contact center costs up to 30%! 🌟 With advanced AI, NLP, and LLM technologies, we're now able to unlock deep insights from unstructured data across calls, chats, emails, and more. This integrates seamlessly with other feedback channels, giving you a complete view of your agent and customer experience all in one place. 📈 Key Benefits: - Leverage AI-Generated Call Summaries and Analysis - Understand Omnichannel CX Insights - Improve Both Agent and Customer Experience - Coach Agents and Increase Performance Discover more about how Conversational Intelligence can transform your customer interactions. Click the link below to learn more! https://lnkd.in/gixYWcwu #AI #ConversationalIntelligence #CustomerExperience #CX #Innovation

🚀Proud to be recognized as a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! 🌊 In the report, InMoment’s strategy was called out “based on significant innovation (including hybrid AI, a combination of knowledge-based and ML-based AI) and a robust list of enhancements on the roadmap.”🌟See for yourself. Get the full report in the link below! #CXLeadership #AIInnovation #TextAnalytics https://lnkd.in/g7JU2-zH

WHAT A DAY! With 11 speakers, over 300 attendees, and countless practical insights—the XI Forum Sydney 2024 was a smashing success. Thank you to all our speakers, clients, attendees, and our InMoment Dream Team for your part in bringing this event to life. Until next year! ✨ Learn more: https://lnkd.in/gm-SDZti

🎉 Thrilled to be recognized as a Leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024! 🌊 In the report, customers called out, “InMoment XI’s business value, time to value, and overall relationship with customers.” If you're new to the concept, text mining and analytics platforms work with unstructured text data to improve customer experiences, lower churn rates, and increase cross-sell and upsell opportunities.🌟 Get the report by clicking the link in the comments below! #CX #AI #CustomerExperience

The XI Forum Sydney 2024 has officially kicked off! Up first: We have our VP Product & Solutions Marketing, Sam Middleton. We all know that AI-Powered CX technology is ready and evolving at speed—and Sam described how important it is to know how to speak the language of the Chief Information Security Officer. An exciting day of practical insights ahead—and we'll keep you across the highlights! ✨ Learn more: https://lnkd.in/gDsjSdif