It wasn’t long ago that AI-powered virtual assistants were thought of as a novelty by many contact center leaders. Now, intelligent virtual assistants are a necessity – and this technology needs to do more than just contain and deflect interactions. In this webinar, you’ll hear from Verint AI expert Frank Schneider about how today’s conversational AI doesn’t merely talk with your customers, but rather performs complex self-service tasks. He’ll show how Verint takes the risk out of deploying an intelligent virtual assistant and how this technology delivers big savings and a better customer experience. Don’t miss this informative event to learn how deliver improved service to customers with conversational AI. Register today. https://lnkd.in/gQsagWMq
Verint
Software Development
Melville, New York 161,466 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40 offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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Verint's Nicole Nevulis, MBA talks to the future generation about how to get started in tech at #Engage24 Watch below ⤵️
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Jasen Williams stopped by The Blue Lounge at #Engage24 to talk about how Verint is different from other AI Vendors. Watch below ⤵️
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Check out this year's Engage 2024 highlights! Driving AI Business Outcomes Now with the Magic of CX Automation. https://lnkd.in/g4Uas_M2
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It wasn’t long ago that AI-powered virtual assistants were thought of as a novelty by many contact center leaders. Now, intelligent virtual assistants are a necessity – and this technology needs to do more than just contain and deflect interactions. In this webinar, you’ll hear from Verint AI expert Brian Yang about how today’s conversational AI doesn’t merely talk with your customers, but rather performs complex self-service tasks. He’ll show how Verint takes the risk out of deploying an intelligent virtual assistant and how this technology delivers big savings and a better customer experience. Don’t miss this informative event to learn how deliver improved service to customers with conversational AI. Register today. https://lnkd.in/gQsagWMq
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🚀 Transform Customer Experience with Behavioral Data! 🚀 Unlock the power of your customer interactions and optimize team performance. Capture the true voice of your customers and gain a 360-degree view of engagement. Don’t miss out! #CustomerExperience #DataAnalytics https://lnkd.in/gNbyx5Zv
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Verint is pleased to sponsor #AGCCP's 22nd annual conference! Meet Verinteers onsite to learn how our solutions deliver user-centric services, lower costs, and enhance employee engagement. Let us know your coming to the show at https://lnkd.in/gNGhZhCN
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Unlocking Agent Capacity with AI-Powered IVAs 🚀 Customer expectations are higher than ever, and traditional self-service solutions often fall short. Discover how AI-powered intelligent virtual assistants (IVAs) are transforming contact centers by increasing agent capacity and improving first contact resolution. Explore the latest findings, including: •Contact centers using AI for self-service are up to 2x more effective •89% of companies plan to maintain or increase their AI investment in the next 12 months Don’t get left behind—download our full report now to see how AI can elevate your customer service game! https://lnkd.in/gfii6tMM
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Verint reposted this
Last week at Verint's annual user conference Engage the company made a number of announcements about their #AI strategy, especially regarding a bunch of new bots, including their #copilot #bots aimed at helping human agents be more efficient and more helpful. And Jaime Meritt, Verint Chief Product Officer, joins me for a deeper dive into how Verint's overall AI strategy may differ from other vendors making announcements during the fall conference season. #UCaaS #CaaS #CX #Automation #Engage24
A Few Good Minutes with Verint Chief Product Officer Jaime Merritt
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