Updater

We’re thrilled to announce a new chapter in Updater’s journey – together with our wholly-owned subsidiary, MoveHQ, our teams launched groundbreaking technology in connection with the ~$20B Global Household Goods Contract. We are extremely proud to streamline the moving process with best-in-class technology for the 300,000 service members, U.S. Department of Defense civilians, and their families who move every year. 🇺🇸 👀 Details from our CEO here:

We want to extend heartfelt, virtual high fives to every Assurant team member who raised $175,000 for Move For Hunger. 🙌 This money will go directly to fighting hunger in the communities that our all three of our companies serve. ✨ If you’re looking for ways to give back in multifamily, help your residents donate their non-perishable food when they move out. Check out Move For Hunger to make it happen. 🥫

Personal touches always matter. Fun fact – 68% of renters believe it's essential to have an in-person walkthrough, orientation, or tour on move-in day.* To enhance the move-in experience, consider these best practices: ✅ Develop digital welcome packets – provide residents with essential information about the community, local neighborhood, and a guide on community technology and amenities. We can help with this 😉 ✅ Supplement digital onboarding with physical gestures – welcome gifts, personalized notes, and discount vouchers for local businesses can emphasize your commitment to comfort and well-being. ✅ Form a dedicated welcome committee – friendly, well-trained staff can offer unit walk-throughs, orientations, and community tours. Create a festive move-in day environment with welcome signs, confetti, or gifts. ✅ Prioritize personal greetings – ensure every new resident is warmly greeted by a member of the welcome committee upon arrival to set a positive tone for their overall experience. Remember, you only get one first impression. Thanks to our friends at Kingsley (A Grace Hill Company) for this data. 

Snacks. 🍿🍪🍭 We like where you're head's at Cyrus Claffey. As read in recent Multi-Housing News tips about improving move-ins: https://lnkd.in/eUM63_23

This week, Multi-Housing News published some great advice on improving the move-in experience. Here's one of our favorite quotes from our friend Stephanie Anderson at Grace Hill ✨ Link in comments.

🌟 We're incredibly proud to have participated in the 2024 Move2Fight Hunger Challenge! 🌟 With 40 passionate team members, we ran/hiked/biked/swam/climbed/walked to help Move For Hunger and Montway Auto Transport provide 144,500 meals to communities in need. Our team came in 15th out of 50 corporate teams, and we'd like to shout out Jerry Nothstine and Annie Lin, who placed in the top 5 individuals in the challenge. 🎉 Keep moving, you two! If you're looking for a fun and meaningful team activity, please consider adding this challenge to your summer list – we learned a ton about our teammates, cheered each other on, and did it all for a great cause. ❤️

🧠 Did you know that the top reasons residents choose to move out are often within your control? Research by Zego shows that nearly twice as many residents move for factors that management can influence, such as the desire for lower rent, better management (admittedly a broad term), better features, and enhanced amenities. You have the power to reduce move-outs; it's not entirely beyond your control. 👉 Discover how resident satisfaction impacts moving rates in The Move-In Effect report. Link in comments.

After a few days of introversion, we've finally recovered from last week's National Apartment Association (Naahq) Annual Conference, Apartmentalize. This year's theme was “Feel the Love,” and we certainly did. A few highlights from us: 🤗 An obvious one – reconnecting with many friends and making new ones. 👨🎨 The creativity from vendors was incredible this year. $100K cash giveaway, ok Apartments.com. Ice cream with your selfie on it, we see you TheGuarantors. Color of the year nail polish and free manis, nailed it Sherwin-Williams. Podcasting live from the expo floor, crushing it Digible, Inc. Meeting rooms in the sky, minds blown Entrata and Yardi. And we can't forget that Genesis Ja Rule was the collab we didn't know we needed this year. 🎓 We learned a ton during the educational sessions on the trade show floor. Hosting them on the floor was awesome and reduced collective FOMO 😂 💰 Watching Assurant donate $175K to Move For Hunger. A lot of money is spent at NAA, but watching some of that go to our favorite nonprofit was extra special. 🤤 Philly was hot, but the food was fire. We ate everything from the famous Tommy DiNic's roast pork sandwich inside the Reading Terminal Market to a meal prepared by a James Beard award-winning chef at Zahav. 💡 It was cool to see GoldOller Real Estate Investments make history as the first management company to have an expo booth. The impact of their innovative approach to recruiting will be felt for years to come. We'd like to express our heartfelt thanks to everyone who made this event unforgettable. We’re already looking forward... Vegas! #NAAApartmentalize 📸 Johnny James

🚀 We know how frustrating password fatigue can be and how standard login/passwords create single points of failure. Therefore, we're thrilled to announce the simultaneous release of Single Sign-On (SSO) and Auth0 passwordless logins for all Updater partners. Say goodbye to forgotten passwords and hello to enhanced security, streamlined operations, and an improved user experience. 🔐✨ Starting June 25, your login experience will change – making it easier and faster to get things done. How this helps you: ✅ Enhance security – protect your data with passwordless logins. ✅ Deliver happiness – all those minutes spent trying to log into apps? We call that “the work to do the work.” Let's stop doing it. ✅ Streamline your workflows – enable your leasing teams to transition effortlessly between different applications and vendors. 👉 Want to enable SSO? Contact your Success Manager to get on our launch list. Read more here:

🎶 Sing it with us: It's the most... wonderful time... of the year! 🎶 One week until #NAAapartmentalize!