United Language Group

Imagine reducing the time it takes for interpreters to assist patients by 10 percent. Here’s how ULG made it happen. 🏥 The challenge: A leading healthcare provider serving millions of patients needed to quickly connect non-English speaking patients with qualified interpreters. The goal was clear – minimize the wait time, maximize the care. ⏱️ Our solution With cutting-edge data collection technology and a vast network of experienced interpreters, we were able to efficiently connect callers with interpreters while collecting vital data about each call. 🌍 Language barriers? What language barriers? Covering over 225 languages, ULG's solution was not just fast, but also comprehensive. This meant no matter the language, patients received the help they needed promptly and efficiently. 📊 The results: A 10% reduction in average call handling times that had a ripple effect – enhancing patient satisfaction, communication, and healthcare delivery. 💡 Beyond just numbers: But it’s not all about speed. ULG’s commitment to quality, confidentiality, and cultural competence made sure that each interaction was not just quick, but also effective and sensitive to the patient’s needs. 🔔 Follow us for more insights on optimizing interpreting services or contact us for customized solutions.

AI translation offers speed and scale, but quality matters too. Get the best of both worlds with a strategic post-editing process. Here's how👇 1️⃣ Choose the right editing level: Light Post-Editing (LPE) for quick turnarounds. Full Post-Editing (FPE) for culturally nuanced, high-quality translations. 2️⃣ Don't reinvent the wheel with each translation. Use terminology management tools and translation memories to preserve your brand voice and make sure key terms and phrases are translated consistently. 3️⃣ Use quality assurance (QA) tools: Think of them as spell-checkers on steroids! 4️⃣ Train your post-editors: Different MT engines have different quirks. Make sure your editors are trained to spot these specific issues. 5️⃣ Know when to skip post-editing: Sometimes a rough translation will do, like for internal documents or user-generated content. 👉 Follow us for more insights on striking the perfect balance between AI and human expertise or contact us for a personalized consultation today! #MachineTranslation #AI #Translation

Culture significantly impacts how people buy and view your brand so it’s critical to understand the cultural factors at play when you are trying to capture global audiences. But did you know that the most significant cultural drivers of engagement (CDE) in new markets are often not visible at first glance? 🧊 The Iceberg Cultural Model helps us understand culture at every level: ✔️ Surface level: Observe outward symbols like clothes, art, and public celebrations. ✔️ Beneath the surface: Unspoken social protocols, business norms, and symbolic meanings that guide daily life. ✔️ Deep culture: Intrinsic values, unspoken beliefs, and deeply held assumptions that define a society. You can help your brand avoid the pitfalls of surface-level understanding by tapping into the cultural drivers of engagement (CDE). Once you understand them you can integrate these deeper cultural insights to craft experiences that foster authentic connections with global markets. 🤝 We specialize in leveraging cultural insights to enhance your brand’s multilingual strategy. Follow us for more insights or reach out to us today for help crafting initiatives that genuinely engage diverse audiences to drive your growth. #CulturalCompetence #Localization

Over 25 million Americans need language assistance daily. Is your call center ready to support them effectively? Over-the-phone interpretation (OPI) is a powerful tool to connect your multilingual customers with interpreters in their native language. However, poor implementation can lead to frustration. Here are four critical call center quality issues to avoid when using OPI: 1. Access issues: Ensure a user-friendly interface and quality equipment to provide clear connections. 2. Linguistic quality issues: Prioritize interpreter skill, subject matter expertise, and cultural competency. 3. Outdated technology: Leverage scalable, up-to-date tech to connect customers efficiently. 4. Inadequate quality assurance: Regularly monitor and improve key metrics like ASA, AHT, and CSAT. By addressing these issues, your multilingual customers will receive the high level of support they deserve. Follow us for more insights on how to best serve diverse consumers or reach out for personalized assistance. #CallCenter #Interpreting #ContactCenter

Looking to get more mileage from the money you’re spending on translation and interpretation services? You might be surprised at what AI can bring to the table - AND at its limitations. Here's how to use AI to optimize your language solutions costs without compromising quality: ✔️ Avoid free, public AI translation tools: They may cost you more in long run thanks to hidden costs like inaccuracies and data security risks. ✔️ Be strategic: Let AI handle high-volume, repetitive translation tasks while reserving complex, nuanced projects for human experts. ✔️ Use AI for more efficient call flows: AI can't replace qualified interpreters, but it can improve IVR workflows, improving efficiency and customer satisfaction through enhanced self-service. Blending AI smarts with a human touch is the secret to maximizing the value of your language access budget without lowering your standards. 🔔 Follow us for more insights on how to get most from your language services budget or contact us to see how we can help! #Translation #Interpreting #AI

Our July Employee Spotlight is Abhijit Sahu, who works as a Technology Compliance Analyst in our Mumbai office. Abhijit has been with us since 2022. He calls ULG his second home thanks to his wonderful colleagues and amazing boss. Aside from his team, his favorite part of working here is the culture of continuous learning and support, where everyone is encouraged to pursue their interests and grow. At work, Abhijit enjoys working with his team of experts to make sure that our compliance projects and information security procedures are rock-solid. The accomplishment he’s most proud of is leading projects that help ULG implement security certifications like ISO 27001 and HiTRUST, protecting our customers and the people they serve by safeguarding their sensitive data, and he’s constantly looking for ways to make our information security even more effective. His favorite ULG memory is the party nights his team has regularly, where they meet up at a pub to hang out, catch up, and enjoy an array of tasty snacks and beverages. Outside of work, you’ll find him traveling, exploring the hill stations of India, cooking, or diving in to learn about the latest technologies. He speaks Odia, Hindi, and English. His favorite word is “manifest,” because it reminds him to live with intention and clarity for the future. His motto is “Stay humble and think positively.” Thank you, Abhijit, for taking the time to tell us about your time at ULG, and for all that you do for ULG and for our customers!

We love AI. But AI translation is NOT the golden ticket to global growth. Here’s why: As with any new technology, success depends on strategy, and since every strong strategy starts with asking the right questions, here is a checklist to help you decide if your organization is ready to add AI-powered MT to your localization toolbox. Before you dip your toes into AI translation, make sure you: ☑️ Define the goals you want to achieve with AI, like budget optimization, faster market entry, or better consumer support, and KPIs to measure MT performance and success. ☑️ Audit and update your Translation memory (TM) and glossaries for accuracy and relevance to provide high-quality training data. ☑️ Figure out which of your content is suitable for MT and what needs a human touch. ☑️ Select secure, customizable MT engines that align with your business goals and train them with company-specific terms and industry jargon. ☑️ Make sure MT tools meet your data privacy and security requirements and examine legal and regulatory implications. ☑️ Determine how you'll integrate AI translation into your CMS and workflows. ☑️ Arrange human review and editing for machine-generated translations. ☑️ Train and upskill your team for effective MT tool usage. ☑️ Select a vendor for AI translation services based on support, technology, customization, and post-editing services, and conduct a pilot test before full-scale implementation. Follow us for more insights on how to deploy MT effectively or reach out to our experts to see how we can help! #MachineTranslation #AI #Localization

Does localization HAVE to be so complicated? 😫     Learn about the top challenges and how to simplify your process. 🌍✨    Swipe through our carousel to discover the top 5 challenges in localization, plus strategies and tools to overcome them.      #Localization #Translation  

Busy healthcare providers: Ready to streamline the language access you offer your patients? Now you can instantly access ULG interpreters services in over 250 languages with just a click from the Epic EHR. “Language access can be a matter of life or death in healthcare,” says James Dodson, ULG’s EVP of Interpretation. “Now, healthcare professionals are one click away from an interpreter, directly from the Epic EHR they are already using during the appointment.” Our Epic integration helps providers: ✔️ Save time: No need to exit the EHR or use separate devices. ✔️ Provide higher-quality care: Early engagement with interpreters reduces miscommunication and errors. ✔️ Support compliance: Guarantees patient confidentiality and security while providing equitable access to care. Contact ULG today to learn more about our Epic EHR integration. #LanguageAccess #Interpretation #Interpreting

🌟 "Ever been 'shocked' by exceptional service? Our customers have! Here's what they have to say: 💬 "A pleasure to work with such a professional and dedicated team!" 💬 "Exceptional professionals with quick turnaround!" 💬 "Shocked at how good the translation was!" We take pride in our professional and dedicated team, our ability to provide quick turnarounds, and the outstanding quality of our translations. Thank you to our amazing clients for your feedback and trust, and to our incredible team and superb linguists for making it all possible! Want to improve your global communication and reach new markets effectively? Connect with us to see what our clients are talking about: https://hubs.la/Q02GmhV60 #Translation #Interpreting #ULGDelivers