TTEC

🌎🏆 TTEC is honored to be recognized with multiple prestigious workplace culture awards worldwide, a testament to our dedication to creating a positive and inclusive work environment. From Asia to Europe, the UK, Ireland, Dubai, and beyond, these accolades highlight how our commitment to employee development, diversity, and well-being fuels exceptional customer experiences. At TTEC, we believe that happy, empowered employees are the cornerstone of delivering top-tier CX. We've cultivated a culture where hard work and reaching for the extraordinary go hand-in-hand with living life passionately. Read the full press release here: https://lnkd.in/ebqBiYE2

We're thrilled to see Suzi Simango featured in CMSWire's latest article! Discover how real-time Voice of the Customer (VOC) is driving impactful customer experiences in today’s fast-paced world. Check out Suzi's insights on transforming feedback into action. Read the full story here: https://lnkd.in/g_NuYNUd

🎉 Join us tomorrow at 10 AM MT for an inspiring episode in celebration of Customer Service Week! Meet Armen Kirakosian, our Learning and Development Manager, who will spotlight our incredible Customer Service Team—who consistently go above and beyond in their roles. Armen’s journey from customer service representative to a leadership role showcases the dedication and hard work that shape a culture of excellence at TTEC. In this episode, he’ll share insights on how our team leverages innovation and AI to enhance the customer experience, along with the importance of talent development within our organization. As we gear up for Customer Service Week, don’t miss this opportunity to celebrate our team’s commitment and discover what’s ahead for this special occasion! See you there! #ExperienceTTEC #TTECAboveAndBeyond

At TTEC, we help brands transform their CX and delight customers every day 🤝 . Even better, we help companies deliver seamless experiences AND create meaningful change through out strategic approach that prioritizes social impact, sustainability, and community empowerment. Our impact strategy goes beyond business by investing in initiatives that uplift global communities, foster innovation, and ensure lasting value. Let’s drive positive change together. Discover more about our approach to building a better future here: https://lnkd.in/ejfPUXpy

🕵️ Fraudsters are constantly evolving their tactics, creating new challenges for financial institutions focused on driving growth and protecting client trust. TTEC offers a comprehensive solution that combines AI-powered fraud detection with deep expertise in the financial industry. Don’t let fraudsters compromise your business —learn how we do it here: https://lnkd.in/eaMuV7nw

At TTEC, we’ve been leveraging Egypt’s potential for years, offering top-notch customer experience solutions in multiple languages 🇪🇬. Swipe through our carousel to learn why Egypt is the perfect destination for your CX operations and visit our website to discover more about this location: https://lnkd.in/e_YvHjBU

🎄 The holiday season is a time for joy and celebration, but it can also be a prime time for fraudsters to strike. Don't let fraud ruin your customers' experience and damage your brand's reputation. Discover how machine learning can help you detect and prevent fraud, protect your bottom line, and ensure a seamless customer experience. Learn more in our blog: https://lnkd.in/eXp6-ypR

In today's fast-paced digital world, customers expect personalized, proactive experiences that meet them where they are 💥. As John Abou, our TTEC Engage President, points out, when done well, these experiences can significantly boost brand loyalty and drive sales. At TTEC, we're dedicated to delivering personalized experiences that resonate. Learn more about our contact center operations services: https://lnkd.in/d9P6pm3J

👉 Are you a CX leader looking to take your team to the next level? Discover how AI can revolutionize your customer experience strategy. From personalized interactions to data-driven insights, AI offers countless opportunities to improve customer satisfaction and drive business growth. Want to learn more about how AI can empower CX leaders? Download our strategy guide today! https://lnkd.in/euSp9wuk

When traditional quality assurance tools fell short for a luxury retailer, they were left with a mere glimpse into customer sentiment. By harnessing the potential of AI-driven insights and human expertise, we transformed quality assurance into a strategic asset. Our innovative approach uncovered $498K in potential annualized savings while providing a comprehensive understanding of customer interactions. Discover how we revolutionized quality assurance 👉 https://lnkd.in/dPdWRcS9