It’s almost football season, and it’s time to get that GTM offense ready! 🏈 Edward Chiu, co-CEO of Totango Catalyst Software recently shared his top plays to build and train a “Go-To-Market Offense” that’s ready to win! 🏆 🛡️Make the customer success your CFO’s secret weapon for growth 🏃Chase LTV instead of short-term sales metrics 💡Bring insights from CS into strategic decision making 🎯 If you want more drills to get your team ready for the season, check out Edward’s latest Forbes article here ⬇️ https://lnkd.in/gzQkJAgQ #customersuccess #sales #GTM #revenue #football
Totango
Software Development
Redwood City, CA 41,734 followers
Exciting news: Totango and Catalyst have joined forces to help you drive customer-led growth!
About us
Totango Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B2B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth. Follow us here too: https://www.linkedin.com/company/catalystio/
- Website
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http://www.totango.com/successisrevenue
External link for Totango
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Redwood City, CA
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Connecting All Customer Data, Less churn, more upsell and cross-sell, Customer Success Management, Proactive Customer Engagement, Customer Data Platform, Customer operating system, Customer Experience Surveys, Customer Health Scores, Digital Engagement, Tech Touch, High Touch, Stakeholder Engagement, Customer Journey Analytics, Composable Customer Success Platform, and customer-led growth
Products
Totango Customer Success
Customer Success Software
Totango customer success software helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango provides a robust set of integrations and SuccessBLOCs—our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with the power of people AI. Unlike our competition, Totango enables unlimited scalability and unmatched time to value due to our composable platform architecture and schemaless data model.
Locations
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Primary
1 Twin Dolphin Drive
Redwood City, CA 94065, US
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94 Yigal Alon
Alon 2 Tower
Tel Aviv, Israel 6789139, IL
Employees at Totango
Updates
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Totango reposted this
The world is changing - ensuring your customers actually implement, adopt, and see value in what you sell (and then buy more) has never been more important. Outbound is changing too - if you're an SDR Manager in the NYC area who wants to help our SDRs cut through the noise to evangelize that change, hit me up or apply below. Edward Chiu Karen Budell Chris Dishman Randy DeHaan and I are building a Go-To-Market Factory that will forge the next generation of successful tech companies... come join us!
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Customer success operations can be a secret weapon for fine-tuning a variety of customer success and GTM priorities such as: 🎯 Sharpening the ideal customer profile (ICP) 🗒️ Crafting unique marketing messages, and 👫 Injecting the customer’s voice into every interaction. Do you have a CS operations motion? Are you trying to figure out how to get one started? ➡ ➡ ➡ Get the latest tips from CS Operations expert Katie Yagodnik on how to build or sharpen your CS operations practice in order to accelerate growth for your customers and for your business 🚀 https://lnkd.in/gnu_9dih Catalyst Software #customersuccess #csoperations #sales #revenue #SaaS
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FACT: Your CSMs know your customers better than anyone else. They know their goals; their business priorities and what’s dragging them down everyday. (And, probably their dog’s name, too! ) Customer success qualified opportunities (CSQOs) are GROWTH opportunities identified specifically by the customer success team. These are not just any leads – they’re opportunities rooted in DEEP customer knowledge and relationship value. 🐶 EMPOWER your CSMs to help their customers and the business at the same time, and COMP them for that value. 🚀 Chris Dishman recently joined Irit Eizips on the CSM Practice podcast to talk all things renewal, expansion and growth opportunities for CS teams and CSMs. Check out the highlights here ⬇️ https://lnkd.in/gek7_KBc #customersuccess #CSM #revenue #sales #CSOutcomes
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The FIRST B2B Go-to-Market Conference focused on Unifying Teams and Tech. And, it all starts on August 28th in ATLANTA! 🎯 4 locations 📣 30 speakers 🗓️ 30 sessions 👫 700 attendees Inspiring thought-leadership ✅ Custom best-practice learning sessions ✅ Interactive panel discussions ✅ Totango Catalyst Software CMO, Karen Budell will speak with Palmer Houchins at the kick-off event on how to Unlock Customer Growth to Improve Efficiency and Profitability? Hot Takes sure to be included. 🔥 Join us with this ALL-STAR group of #BetterTogether partners including Demandbase, ON24, Clari, MadKudu, ZoomInfo, G2, TechnologyAdvice and Vidyard. Grab one of the limited spots in Atlanta or a ticket to one of the following three events in Boston, NYC or SF here ⬇️ https://lnkd.in/gdDFWqWz #customersuccess #sales #marketing #bettertogether #revenuegrowth
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🛡️ Make the CS team your CFO’s secret weapon for growth 🏃 Chase LTV instead of short-term sales metrics 💡 Bring insights from CS into the C-suite ⬆ Three of Edward Chiu's Hot Takes on how leading companies are flipping their GTM strategy in order to protect and grow revenue from their customer base. 🔥 As co-CEO of Totango Catalyst Software, Edward is privy to some of the toughest, spiciest and most challenging conversations as top business leaders take on the battle to accelerate growth in a challenging environment. ⚡ Read his latest insights and learn what he’s telling these CXOs on how to create a strategy for durable growth and profitability ⬇ Forbes #customersuccess #sales #GTM #revenue #CEO
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🔥 Is anyone else feeling drained from the heat? That end of summer burnout setting in? Looking for some ‘mojo’ to propel your team through the second half of the year? “When employees begin to feel burnout at work, it’s not always immediately evident to others. However, employers and their leadership teams must learn how to recognize and address these symptoms sooner rather than later to prevent losing high-potential staff members.” Get some practical ideas from Karen Budell , Totango Catalyst Software CMO and other savvy leaders on ways to kick-up morale and cultivate the good-motivation-vibes on your team. Don't wait to get after H2 with some new energy and new success. Read more here ⬇️ https://lnkd.in/dR9EnETx #customersuccess #sales #marekting #CMO #leadership
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The biggest GTM roadshow of the year kicks-off in ONLY 21 days in ATLANTA. Are you going to be there? 🎯 4 locations 📣 30 speakers 🗓️ 30 sessions 👫 700 attendees Totango Catalyst Software CMO, Karen Budell will be speaking at the kick-off event with Palmer Houchins on how to: Unlock Customer Growth to Improve Efficiency and Profitability? 🔥 Hot Takes are sure to be included. Join us! Along, with all of the other amazing #BetterTogether partners, Demandbase, ON24, Clari, MadKudu, ZoomInfo, G2, TechnologyAdvice and Vidyard. We start in Atlanta on August 28th. Grab one of the limited spots in Atlanta or a spot at one of the following three events here ⬇️ https://lnkd.in/gdDFWqWz #customersuccess #sales #marketing #bettertogether #revenugrowth
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🔥 “You get success right; your revenue is coming.” Charlie Sonnenberg , VP Sales at Totango Catalyst. So, how do you get “success” right? Here are a few tips from Charlie and Chris Dishman our SVP of Global Customer Success. 🛣 Delineate responsibilities to create clarity and alignment between CS and sales 📈 Track metrics that drive valuable outcomes, not just what is easy or has been measured before ⚙ Experiment with AI to drive efficiency and create opportunities for impact Watch Charlie and Chris' full behind-the-scenes discussion here ⬇️ https://lnkd.in/gvYtzvKc #customersuccess #sales #revenuegrowth #bettertogether #hottakes
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“Customer-led growth (CLG) is so impactful because it keeps the focus where it needs to be: the customers!” 💡 Why CLG? 💲 Accelerate profitability 📈 Drive growth efficiently 🔄 Increase expansion ❤️ Build customer advocacy 🔗 Maximize retention Learn the 10 principles of customer-led growth here ⬇ https://lnkd.in/gDdW8ZCe #customersuccess #sales #revenuegrowth #CSOutcomes #SaaS
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