Tidio

Tidio

Technology, Information and Internet

San Francisco, California 8,368 followers

AI-powered customer service management platform. We help businesses convert more leads and grow sales. Join us!

About us

Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000 businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels. Founded in 2013, Tidio has grown to 180 employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205 countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month. Visit www.tidio.com to learn more. Visit careers.tidio.com if you want to join our team.

Website
https://www.tidio.com/
Industry
Technology, Information and Internet
Company size
51-200 employees
Headquarters
San Francisco, California
Type
Self-Owned
Founded
2013
Specialties
AI Chatbot, Live Chat, Help Desk, Customer Service, Customer Experience, Customer Support, AI, Shopify Customer Service, and Ecommerce Customer Service

Locations

Employees at Tidio

Updates

  • View organization page for Tidio, graphic

    8,368 followers

    Want to learn the secrets behind holiday customer service success? Join Tidio's CCO Marius Laza and Jackelyn Dacanay from Bella Santé Spas for a 45-minute webinar where we’ll share real-world strategies that worked for them—and can work for you, too. You’ll discover: ✅ Solutions for common holiday service challenges ✅ Bella Santé’s proven tactics for peak season success ✅ 3 actionable strategies to improve your customer service immediately. Access is free, but seats are limited, so don’t miss out! Book your spot today ➡➡➡ https://bit.ly/3Znte1g #AI #CustomerService #HolidaySuccess #Webinar

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  • View organization page for Tidio, graphic

    8,368 followers

    Holiday shopping season isn’t just about discounts. Even if your strategies are solid, there’s always room to optimize them. That's why we've created a resource hub filled with expert advice on Customer Service for the peak season: ✅ Insider tips from top eCommerce brands ✅ Essential checklists ✅ Smart cost-saving strategies ...and so much more! It’s your go-to guide for keeping customers happy, reducing service costs, and thriving during the busiest time of year. 👉 Explore and start sharpening your customer service strategy today: https://bit.ly/3zsQY9z #BFCM #CustomerService #eCommerce #HolidaySeason #CX

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  • View organization page for Tidio, graphic

    8,368 followers

    A few weeks ago, the owner of Bella Santé Spas shared how Tidio became a game changer for their business—cutting call center costs and boosting sales by over $100K using AI-powered customer support. Now, we're excited to dive deeper! Join our webinar with Bella Santé's Marketing Director, Jackelyn Dacanay, to uncover their secrets for a successful holiday season. 🗓 October 8th, 1:00 PM EDT 🔗 https://bit.ly/3Y2iRil Can’t make it live? Register, and we’ll send the recording! 🎥 #CustomerSuccess #HolidayPrep #TidioWebinar #BellaSante

    View organization page for Tidio, graphic

    8,368 followers

    “I think that the data and the AI feature were the two things that sold me, more than just the ease of use in the UX of the system. So it's the whole package, and I think it works together really nicely.” Jackelyn Dacanay, Marketing Director at Bella Santé Spas ⭐️ Bella Santé Spas, the most awarded day spa in the Greater Boston area, faced a challenge - the need to automate common customer inquiries and boost service efficiency. By implementing Tidio's Lyro AI Chatbot, Bella Santé not only enhanced their #CustomerService but also significantly boosted revenue! 🙌 Ready for the same success? Read the complete case study here: https://lnkd.in/dhCjNzVv #AI #Automation #BusinessSuccess #Tidio #CaseStudy

  • View organization page for Tidio, graphic

    8,368 followers

    A secret tip for boosting holiday sales: 🚫 Stop cart abandonment before it starts. Why should this be your top priority? Because cart abandonment can hurt your sales faster than any competitor ever could. Up to 70% of online shopping carts are abandoned, leading to lost revenue, frustrated customers, and rising acquisition costs. But there’s good news—this holiday season, you can prevent it! Here’s how: ✅ Use live chat or AI-powered customer service agents to answer customer questions in real-time. ✅ Trigger free shipping or discount offers through the chat widget at critical moments. ✅ Understand why shoppers leave by implementing automated feedback collection through the chat widget. Swipe through for more expert tips below! #HolidaySales #CartAbandonment #EcommerceStrategy #SalesTips #AIChatbots #BoostConversions

  • View organization page for Tidio, graphic

    8,368 followers

    When it comes to customer service, nothing feels more personal than being 𝙩𝙧𝙪𝙡𝙮 understood. Yet many are still skeptical about AI’s ability to deliver the same level of empathy as a human agent. But does AI really fall short in this area? 🤔 Powered by #Claude 3.5 advanced language model, Tidio’s AI technology is designed to ensure every interaction feels human-like. Don’t just take our word for it—our customer feedback speaks for itself ⬇️ And stay tuned as we continue to break down more of the top concerns surrounding AI in customer service. #Tidio #TacklingAICustomerServiceConcerns #AI

  • View organization page for Tidio, graphic

    8,368 followers

    🇪🇺 We're excited to share that Tidio has joined the AI Pact—a voluntary initiative by the European Commission to promote ethical AI development. We're now among the first 114 companies in Europe to participate! The AI Pact is all about helping companies like ours put transparency, privacy, and responsible AI governance front and center. For Tidio, it’s a promise to actively ensure our AI is safe, compliant, and trusted by you, the people who use it. By committing to the AI Pact, we’re not just making customer service smarter—we’re making sure it’s built on a foundation of trust and safety. 🙌 Want to learn more? Check it out here: bit.ly/3zwoY51 #AI #AIPact #AIinEurope #ResponsibleAI #PrivacyFirst #CustomerService

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  • View organization page for Tidio, graphic

    8,368 followers

    🚨 Holiday Shopping Season Success Alert! We've partnered with Bella Santé Spas and the incredible Jackelyn Dacanay to bring you an exclusive FREE webinar packed with actionable strategies to help your business not just survive, but 𝙩𝙝𝙧𝙞𝙫𝙚 this holiday shopping season. Whether you're in the med spa industry, ecommerce, or retail, these insights will be game-changers for your holiday sales. 🗓 Tuesday, October 8th 🕒 1:00 PM EDT Here's what you'll learn: ➡ How to tackle holiday shopping season challenges ➡ Bella Santé's success stories and key lessons learnt ➡ 3 actionable tactics to prep for peak season Seats are limited, so don’t miss out and book your spot now ⬇️ https://bit.ly/3Znte1g #MedSpa #CustomerServiceTips #HolidaySuccess #EcommerceExcellence #CustomerExperience #BusinessGrowth

  • View organization page for Tidio, graphic

    8,368 followers

    Upskilling doesn’t have to cost a fortune. 💸 Here are 5 top FREE resources to help you master customer service just in time for the holiday rush! From expert webinars to in-depth articles, we’ve gathered everything you need to: ➡ Improve your holiday customer service strategy ➡ Manage high-traffic periods like a pro ➡ Drive more sales with better support These resources are designed to help you stay ahead, without breaking the bank. Check out the PDF for all the details and get ready to level up your customer service game this season! #CustomerService #HolidayShoppingSeason #BFCM #CX

  • View organization page for Tidio, graphic

    8,368 followers

    A few weeks ago, we asked, "If you could implement one customer service strategy before the big shopping season, which would it be?" 🤔 While many of you see the power of AI-driven automation, we were surprised that so many still believe 24/7 human live chat support is the key to peak-season success. It got us thinking—why is there still hesitation around AI? And it’s not just LinkedIn. Our research team found that over 50% of people feel unsure about using AI in customer service, with a few common concerns holding them back. ⬇️ At Tidio, we’re here to address that. Over the next few weeks, we’ll dive into these concerns and show how AI can make a real difference for your business. Stay tuned! 🙌 #EmpowerCSwithAI #CustomerService #AI #Tidio

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Funding

Tidio 3 total rounds

Last Round

Series B

US$ 25.0M

See more info on crunchbase