The Routing Company (TRC)

Sharing feedback from a recent customers board report: "Door to Door shows fewer miles, fewer hours, but the same if not more rides (than before Pingo)! There is cost savings on wear/tear, gas, and wages without impacting ridership." This is a testament to Pingo's efficiency and effectiveness in optimizing transit operations. We're proud to support our partners in achieving these remarkable results.

Want to learn how to transition your paratransit system? Join our One Transit webinar on Wednesday, July 31, where cover the "how" of migrating to same-day, intermodal paratransit, and why product design is critical to its success. We'll share real-world examples of successful transitions and critical dispatcher perspectives on deploying a paratransit system migration. Register now: https://lnkd.in/gCTYxp_U

TRC is proud to have earned a record customer satisfaction score (NPS of 92) during a recent customer survey. We are proud of this result, as it is a direct reflection of the trust and true collaboration our partners have invested into their relationships with TRC. We remain focused on unparalleled pre/during/post launch support, and maintaining the industry's best customer experience. Learn more at https://lnkd.in/g4p-sgmr

TRC Hits Record NPS of 92! We are thrilled to announce that The Routing Company has achieved a record Net Promoter Score (NPS) of 92 from our U.S. partners. This outstanding score reflects our unwavering commitment to exceptional customer service and support. Huge thanks to our dedicated team and trusted partners for making this possible. Discover more at https://lnkd.in/g4p-sgmr #CustomerExperience #NPS #CelebratingSuccess #TheRoutingCompany

Stay informed about the newest developments from TRC, including product launches, partner updates, and more. We regularly share exciting news and innovations in the transit world. Be the first to know by signing up for our updates: https://lnkd.in/ebeJEWGr

In June 2024, The Routing Company introduced the concept of One Transit, kicking off a webinar series to discuss the need for same-day, intermodal paratransit. Join us on Wednesday, July 31, for an in-depth conversation on the impact of product design on successful paratransit system transitions. Register now: https://lnkd.in/gB2xCSEj

City of Dowagiac launch marks TRC’s third on-demand service in Michigan this year, modernizing transit service and experience in a rural setting through Pingo:  https://lnkd.in/gC8ajSgD Stay up to date by subscribing to our newsroom here: https://lnkd.in/ebeJEWGr

One Transit Webinar: July 31 at 1:00pm ET Dive into successful paratransit system transitions with TRC’s Dami Adebayo (Director of Partnerships) and Cody Lowe (Director of Global Partner Success), and special guest Marie Gress (Executive Director, WAVE, Michigan). Learn about product design, dispatcher experience, and more. Register now: onetransit.eventbrite.com

The Federal Transit Administration (FTA) has announced $1.94 million in Enhancing Mobility Innovation program funding to support rider-centered research projects aimed at improving customer convenience. This funding is a fantastic opportunity for transit agencies and other eligible entities to enhance their service delivery and make public transportation more attractive and easier to use. Contact us with questions by emailing [email protected]

Celebrating 1.5 Million Passenger Rides!  The Routing Company is excited to announce that we have reached an incredible milestone of 1.5 million passenger rides! This achievement is a testament to our mission of revolutionizing public transit through our innovative and flexible solutions. Stay tuned for more exciting developments as we continue to transform the future of public transit! Learn more about our journey and what’s next: https://lnkd.in/ebeJEWGr