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Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. We've made it easier for everyone to get customer insights and analytics, to make better decisions faster! Our AI delivers a thematic analysis of feedback data at scale: it's why we're called Thematic! Our AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use our platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster. Book a demo to discover how you can use Thematic to get specific insights to address your question in seconds.
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Thematic transforms unstructured feedback at scale into detailed insights to drive improvements to products, services, customer experiences and revenue. Our platform makes it fast and easy to get the analysis, visualizations and customer understanding every decision-maker needs. What issues should we fix? Why did your score improve? Is the new feature meeting expectations? What did they say about the new feature? How do they feel? What matters to our high value customers? With Thematic, there’s no need to manually code verbatims, or train AI models. Our AI builds themes from your feedback data, straight out of the box. Use our no-code theme editor to refine themes and guide the AI to apply changes at scale. It's simple to get the high-level picture and all the rich detail your team needs to understand the issue and take action. Get high quality insights with all the data evidence needed, while saving thousands of hours. Sign up for a demo today!
San Francisco, CA 94117, US
How is Generative AI revolutionizing customer feedback analytics? Join Alyona Medelyan, along three industry-leading experts at Cloud Day, to get best practices for building innovative Generative AI and cloud technology. The keynote speakers include: 🟣 Alyona Medelyan 🇺🇦 Medelyan, CEO and Co-Founder, Thematic 🟣 Tiffany Bloomquist, Country Manager, New Zealand, AWS 🟣 Rada Stanic, Chief Technologist, AWS 🟣 Chris Fletcher, Chief Consumer and Business Officer, One NZ Cloud Day is the perfect opportunity to discover how these new technologies can transform your organization. Register here: https://lnkd.in/ggnh4y3y See you soon! 👋 #CloudDay #NZCompany #NZTech #NZ
If you missed our last LinkedIn Live chat with CX experts Paul Stevenson and Rick Denton, here’s a summary with five top takeaways. Get more valuable takeaways ➡️ https://lnkd.in/gXH73GR4 #CXStrategy #CXManagement #CXTools #VOC #VoiceOfTheCustomer
Based on interviews with three of our customers, Forrester uncovered a whopping $1.8 million boost to their income over three years from using Thematic 🚀 That's our own value-driven CX stat, but if you're struggling to prove the value of CX, here are 15 more for you ⬇️ https://lnkd.in/gbcuZVSw #CXTools #CXManagement #eCommerceTools #CXStrategy #eCommerce
LLMs have opened up a lot of new opportunities in Voice of the Customer. Thematic CEO, Alyona Medelyan 🇺🇦, walks through what these are and explains how your organization can take advantage ⬇️ #VOC #VoiceOfCustomer #VoiceOfTheCustomer #CXTools
📢 Calling all social media specialists 📢 If you're passionate about social media, customer experience, and AI, then you could be our next Social Media Manager! Here's what makes this opportunity great: ✅ You'll work directly with the CEO and VP of Marketing to help manage a regular flow of content for the CEO's personal LinkedIn profile and our LinkedIn company page. ✅ You'll gain knowledge and insights on AI from Alyona Medelyan 🇺🇦, who has been working in AI and linguistics for close to 25 years! ✅ The role is part time and contract only, but there may be an option for a full-time, permanent role at a later date. ✅ The role is fully remote. If you're interested in the role apply below! https://lnkd.in/g8nufuk2
Have you maximized your benefits from AI-Powered VOC Analysis? Here’s what your organization could be missing out on ⬇️ Learn more: https://lnkd.in/gbcuZVSw #VOC #VoiceOfTheCustomer #CXTools #CXStrategy #CXManagement
Think AI is ready to take over your customer service? Think again. Alyona Medelyan 🇺🇦 explains what happened to Air Canada, General Motors, and others, when they took a human out of their AI-customer loop ⬇️ #AITools #CXTools #CXStrategy #CXManagement
🚨 Last chance 🚨 We're joined by Musa Hanhan, CCXP, Managing Partner @ Xperiente, and Nick Stroud, VP of Customer @ Thematic, for our next live chat ... don't miss it! Together we'll investigate why VOC should be a cross-functional responsibility across the entire organization, and how we make the VOC consumable for all stakeholders, rather than a single team. Register here ➡️ https://lnkd.in/g9_yJxrX #VOC #VoiceOfTheCustomer #CXStrategy #CXManagement #CX
Customer experience is essential to business growth. Don’t believe us? Here are 7 eCommerce statistics that may just change your mind ⬇️ Learn more: https://lnkd.in/gbcuZVSw #eCommerce #CXStrategy #CXManagement #CXTools #RetailStrategy