Wawa, Inc. has been crowned the reigning champ of the inaugural #ACSI 2024 Convenience Store Study, scoring an ACSI score of 82 (out of 100) in #CustomerSatisfaction. QuikTrip finishes second at a score of 81, followed by Buc-ee's, Ltd. and Murphy USA tied at 80. The draw for customers? A robust set of food options. Hoagies are bringing in #Wawa customers, while #QuikTrip looks to install QT Kitchens ® across the chain. Get insights on your favorite pit stops in the ACSI’s full study: https://lnkd.in/gPxWsKsG
American Customer Satisfaction Index (ACSI®)
Market Research
Ann Arbor, Michigan 1,438 followers
About us
The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for measuring customer satisfaction with more than 225 companies in 47 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies. ACSI results are released on a monthly basis, with all measures reported using a scale of 0 to 100. ACSI data have proven to be strongly related to a number of essential indicators of micro and macroeconomic performance. For example, firms with higher levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. Stock portfolios based on companies that show strong performance in ACSI deliver excess returns in up markets as well as down markets. And, at the macro level, customer satisfaction has been shown to be predictive of both consumer spending and gross domestic product growth. The Index was founded at the University of Michigan’s Ross School of Business and is produced by ACSI LLC.
- Website
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http://www.theacsi.org
External link for American Customer Satisfaction Index (ACSI®)
- Industry
- Market Research
- Company size
- 11-50 employees
- Headquarters
- Ann Arbor, Michigan
- Type
- Privately Held
- Founded
- 1994
- Specialties
- Customer satisfaction, Benchmarking, Customer experience, Statistical analysis, and Structural equation modeling
Locations
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Primary
Get directions
625 Avis Drive
Ann Arbor, Michigan 48108, US
Employees at American Customer Satisfaction Index (ACSI®)
Updates
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See the full insights in the inaugural #ACSI 2024 Convenience Store Study: https://lnkd.in/gnmaRAX5
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Vote below, then see which convenience store took the top spot in the inaugural ACSI 2024 Convenience Store Study: https://lnkd.in/gnmaRAX5
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After a notable shuffle last year, Apple has reclaimed its leadership position in the #ACSI’s 2024 Household Appliances and Electronics Study, scoring a score of 85 (out of 100). This score tops the PC industry average by four points and exceeds Apple’s own 2023 score. In a competitive year, HP ascended to second place with an impressive score of 84, while Samsung Electronics, last year's co-leader, moved down to third place with a score of 82. Dr. Hura Anwar’s Digital Information World piece shares more insights into the shifting landscape of #CustomerSatisfaction with electronics: https://lnkd.in/dbEQxBgU
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Samsung Electronics’ tie with Apple as the leading brand for #CustomerSatisfaction among PCs is over. Apple takes the crowning title back in the #ACSI’s 2024 Household Appliances and Electronics Study. HP moves up to second, while Samsung now slides to third. Michael Potuck shares his analysis of the data via 9to5Mac: https://lnkd.in/gxtfrADh
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While customers are happy with their consumer electronics, household appliances aren’t measuring up. The #ACSI’s 2024 Household Appliances and Electronics Study found that scores for TVs and PCs, which include desktops, laptops, and tablets, hit record highs of 82 and 81, respectively, while household appliances dropped one point to 80. This is following declines in product and service quality. Dieter Holger shares the full story on the data in his article for ConsumerAffairs: https://lnkd.in/gPurEb9A
How customers ranked PC, TV and appliance companies in 2024
consumeraffairs.com
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Next Tuesday, October 1, we're releasing the inaugural #ACSI 2024 Convenience Store Study. Come back to get the full details on #CustomerSatisfaction on America’s favorite stop shops!
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Before you hit the ‘buy now’ button on that new appliance, you may want to check out the #ACSI’s latest household appliances data! Appliance brands are throwing around a lot of buzzwords to lure customers with different smart features, but what really matters is picking the appliance that works best for you and won’t give you problems down the line. See which appliance brands customers are most satisfied with in Cynthia Lawrence’s piece for Tom's Guide: https://lnkd.in/gBVp-zp5
New report reveals which appliance brands are rated highest by consumers
tomsguide.com
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Find out the answer in the #ACSI’s 2024 Household Appliances and Electronics Study: https://lnkd.in/gdT3s2RH
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See the full insights in the #ACSI’s 2024 Household Appliances and Electronics Study: https://lnkd.in/gdT3s2RH
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