Courtney Burrow thank you for your leadership and vision for our organization and community! Happy 3rd Birthday!! #zepfcenterstrong #traumainformed #hopebeginshere
Behavioral Health Crisis Services subject matter expert • Program development • I’m a brain builder 🧠
Recently Crisis Care at the Zepf Center celebrated our 3rd year in business and I was able to pull together data to show the numbers behind the work for other departments in our agency. I love the data and the numbers and I am constantly monitoring it and using it for quality improvement, but I don’t think those numbers can adequately tell the story of the past 3 years. Just numbers misses out on the joy in the eyes of the individuals we saw get better with services we offered, the deflections from jail who entered treatment, the calls into the call center that started in tears and ended in laughter and planning, the first steps into a home they had not previously had. There are satisfaction surveys and thank you cards saved that simply say “you saved my life.” Without a further look, you can’t see my staff and how much of their hearts and energy are poured into our community at a constant rate. Clothes and shoes brought from their homes, donations held aside for our familiar faces because we know they need something specific, coats given off their backs, coffee they bought on the way to work; handed off without a sip taken out of it. The data won’t show you how my managers show up when I ask them to come with me into situations that feel too scary, risky or unpredictable to send our staff in so there is no graph of how many times I’ve gotten a message back that says “let me know when you’re ready to go.” The PowerBI dashboards are amazing, but they will not have a table of the times we are all so happy for someone we have helped that we cheer and celebrate, so angry with the system that we want to scream, so empathetic that we sit with someone and cry with them while we try to figure out their next steps. Creating, growing and guiding Crisis Care thus far has truly been the greatest honor of my life. Nothing has been more humbling and inspiring than the individuals being served and the staff providing services day in and day out for the past 3 years. Happy birthday Crisis Care and may there be many more years of growth and service to our community! #zepfcenter #crisiscare #happybirthday #thebest #data #therealstories