The Success League

Are you ready to take your career to the next level? 🎈 Set yourself up for success with our industry-leading training designed to help you become a standout CSM. This month, The Success League is offering an exclusive 💥 25% discount 💥 on all Customer Success Manager (CSM) training that starts in November! Training on Sale: ✅ Our popular 15-class Full CSM Certification program ✅ CSM Essentials, 5-class series ✅ CSM Communication, 5-class series ✅ CSM Value, 5-class series ✅ CSM Selling, 5-class series Whether you're new to your Customer Success role or looking to enhance your expertise, now is the perfect time to invest in your career with our engaging, practical, and hands-on training sessions. Don’t miss this chance to develop in-demand skills and build a career you love! Classes begin the week of 11/11/2024, so register today! Use code 'CSMNOV25' at checkout to receive your discount. #CustomerSuccess #Leadership #CareerDevelopment #OnlineTraining

Crafting a budget as a Customer Success leader? Your team is the primary investment, but technology and training play pivotal roles too! In the last installment of her Planning for 2025 blog series, Kristen Hayer dives into how to strategically plan for the tools that boost efficiency and the training that drives top performance. From assessing current tech to securing buy-in for new resources, she covers practical tips for building a compelling business case. Set your team up for success in 2025—read on for insights! #CustomerSuccess #Leadership #2025Planning #TechStack #Training

Are you working on budgeting for 2025? How about planning staffing or commission schedules for the coming year? 🔶 If you're feeling stuck or want to talk out your ideas, our Coaching team is here to help! We can give you the expert, customized advice that you need. Elevate your Customer Success Leadership! Reach out today to schedule a Coaching call. #CustomerSuccess #Leadership #BusinessCoaching #2025Planning

Planning for 2025? 🔎 Not sure where to focus in your Customer Success strategy? Our Customer Success Program Assessment can provide the clarity you need as you budget for the year ahead. Our in-depth assessment evaluates seven key pillars: 1️⃣ Customer Value 2️⃣ Processes 3️⃣ Technology 4️⃣ People 5️⃣ Management 6️⃣ Teamwork 7️⃣ and Customer Feedback —to give you a thorough overview of your program's strengths and areas for growth. Through interviews with your key departments deep dive into customer insights = a detailed report and presentation with actionable recommendations to guide you. 📊 Gain the strategic insights needed to set a strong course for 2025. Reach out to learn more! #CustomerSuccess #Leadership #Consulting #2025Planning

The key to driving performance is thoughtful variable compensation. In Kristen Hayer's latest blog post, she dives deep into how compensation can impact behavior, both positively and negatively. From setting revenue-oriented goals to choosing the right payout timing, Kristen covers the essential steps to ensure your compensation strategy motivates your Customer Success team effectively. If you’re working on your 2025 budget, don’t miss these valuable insights! #CustomerSuccess #Leadership #CompensationStrategy #VariableCompensation

In the latest installment of Kristen Hayer's Planning for 2025 blog series, she details how to plan your headcount for 2025 based on your customer journey. From segmenting your customer base to calculating team-to-customer ratios, discover which steps to take to align your team’s capacity with customer needs. Make sure your 2025 budget is built with both precision and purpose! Check out the blog to learn more about structuring your CS team for success. #CustomerSuccess #Leadership #TeamPlanning #CSM #2025Planning

Ready to elevate your CS Leadership skills? Our upcoming Structuring Your CS Program can help! This leadership training series is designed for both aspiring and current leaders in Customer Success. 💫 Get ready to master the core leadership concepts essential for success both inside and outside the world of Customer Success. This 7-week course is packed with guidance and practical tools that will transform and fine-tune how you approach leadership at all levels. Classes included in series: 1️⃣ Starting with Segmentation 2️⃣ Mapping Customer Journeys 3️⃣ Designing an Onboarding & Enablement Program 4️⃣ Mapping Digital Journeys 5️⃣ Planning a Team Structure 6️⃣ Developing Compensation Plans 7️⃣ Selecting Tools 💻 You’ll be in live, online sessions led by an expert in the field and have the opportunity to have discussions with other learners in class. 🗓 This series runs every Tuesday from October 22 - December 10, 2024, at 9 AM Pacific. Don’t miss out on the opportunity to sharpen your leadership skills - Sign up today! #CustomerSuccess #Leadership #OnlineTraining #ProfessionalDevelopment

The Success League is super excited about ChurnZero's upcoming ZERO-IN CS Leadership Conference! 🎉 We would love to meet up with you ahead of the main event. We're partnering with Melo Associates for a pre-conference get-together at the Continental Beer Garden in Arlington, VA. 📍 Join us on Tuesday evening, Oct 15th between 5-7pm to meet some great folks, make new connections, and get excited for what's to come. Looking forward to seeing you there! RSVP below 👇 #CustomerSuccess #Leadership #WashingtonDC #Networking #ZEROIN2024 Swati Garg Kristen Hayer 

We are excited to announce that our founder and CEO, Kristen Hayer, will be leading an invaluable session on Day 2 of ChurnZero’s upcoming ZERO-IN 2024 CS Leadership Conference. 🔶 Session Highlight: How to Build a Business Case for Securing Additional Budget Securing extra budget for your Customer Success team can be a challenge. But with the right tools and strategy, you can make a compelling case that aligns with your company’s goals and priorities. In this session, Kristen will walk you through: ✅ Key components of a powerful business case ✅ Proven models for considering staffing & technology investments ✅ Best practices for presenting to your finance team You’ll leave with practical strategies to advocate effectively for your team’s financial needs and ensure their success! 📅 Don't miss this opportunity to enhance your leadership and financial acumen. Secure your spot at ZERO-IN 2024 today! #CustomerSuccess #Leadership #BudgetPlanning #WashingtonDC #ZEROIN2024

Check out Kristen Hayer's latest blog post in her Planning for 2025 series where she dives into the importance of segmenting your customers and mapping out tailored journeys for each group. 🗺 🔑 Successful segmentation involves balancing customer revenue with unique behavior patterns, and ensuring each journey addresses both customer needs and company goals. Read on for practical steps to refresh your customer journey and overcome potential internal resistance—setting a strong foundation for 2025. #CustomerSuccess #Leadership #Segmentation #CustomerJourney