What's the secret sauce to successful #service #innovation? Join Michael Potts, SVP of ACCO Engineered Systems, Daniel Basile, VP of Field Service of TOMRA, and Christine LaVoi, Senior Client Services Partner of IFS this Wednesday, 8/21 at 12PM ET and find out! We'll learn how ACCO and TOMRA have successfully disrupted their service business to increase technician productivity, drive customer experience, build organizational resilience and transform their service operations: https://lnkd.in/gKEkqx36
Service Council™
Research
Boston, Massachusetts 3,040 followers
Where Global Service Executives Sharpen Strategy
About us
The Service Council™ is an exclusive community of Services Executives representing global, industry-leading, service-centric businesses. The mission of the Service Council™ is to provide a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. The Service Council™ presents its annual Smarter Services™ Executive Symposium in September. The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. For more information on the Service Council™ visit www.servicecouncil.com. For general inquiries please submit an email to [email protected].
- Website
-
http://www.servicecouncil.com
External link for Service Council™
- Industry
- Research
- Company size
- 11-50 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Market Research, Custom Benchmarking, Field Service, and Customer Experience
Locations
-
Primary
PO Box 140354
Boston, Massachusetts 02114-9991, US
Employees at Service Council™
-
Deepika Batra DiGiovine
Chief Information Officer, Chief Digital Officer, Strategist ,Operational Excellence,Tech. Solutions, Public Speaker
-
Karen Sage
CMO - Locally | Board Member | B2B Growth Marketer | Expert Brander, Strategist | SaaS GTM Advisor | A Catalyst for Transformation and Growth
-
Scott VerBracken
-
Thomas Cottereau
CEO at SightCall - On a mission to elevate customer experiences, enhance service performance, and reduce carbon emissions through the power of visual…
Updates
-
Come one, come all to see a preview of what's to come at the #smarterservices Executive Symposium with this great Service Council™ webinar on Wednesday.
Time is running out to register for our next Smarter Services Webinar⌛ If service innovation is on your organization's roadmap, you won't want to miss this discussion with Michael Potts, SVP of ACCO Engineered Systems, Daniel Basile, VP of Field Service of TOMRA, and Christine LaVoi, Senior Client Services Partner of IFS. Join us next Wednesday, 8/21 at 12PM ET to learn how ACCO and TOMRA have stayed ahead of the service game: https://lnkd.in/gKEkqx36
-
-
Time is running out to register for our next Smarter Services Webinar⌛ If service innovation is on your organization's roadmap, you won't want to miss this discussion with Michael Potts, SVP of ACCO Engineered Systems, Daniel Basile, VP of Field Service of TOMRA, and Christine LaVoi, Senior Client Services Partner of IFS. Join us next Wednesday, 8/21 at 12PM ET to learn how ACCO and TOMRA have stayed ahead of the service game: https://lnkd.in/gKEkqx36
-
-
All areas of the service business are dealing with higher expectations in an increasingly complex global landscape, with the service supply chain being no exception. This is motivating a larger number of organizations to aim for a more predictive and proactive service delivery model that better manages uncertainty and empowers the growth mindset that service leaders are pushing for (#1 trend in Service Leaders Agenda). However, Service Council research shows that when it comes to predictive capabilities, too many organizations are failing to bridge the divide between theoretical availability and systematic execution. Join the inService™ Podcast Live on Thursday, August 15th at 12PM ET as host Gerardo Pelayo welcomes guest, Jeff Nieze, VP Solution Strategy, Baxter Planning. Together, the two will talk about the reasons behind the low utilization of leading indicators and tying off early visibility with adaptive next-best workflows in their service supply chain. Jeff will also share how he is seeing partners, particularly those with uptime-critical assets, operationalize and extract the benefits from a predictive supply chain. Jeff Nieze has over 16 years of experience in the service supply chain space. Currently the Vice President of Solution Strategy for Baxter Planning, Jeff leads their strategic sales consulting and value consulting practice, working with some of the largest global high-tech, healthcare, commercial, and industrial OEM businesses to develop an end-to-end predictive platform for their service supply chain.
Achieving the Predictive Supply Chain w/ Jeff Nieze, Baxter Planning
www.linkedin.com
-
LIVE IN ONE HOUR🎙 Join the inService™ Podcast Live today at 12PM ET as host Gerardo Pelayo, Ph.D. welcomes guest, Jeff Nieze, VP Solution Strategy, Baxter Planning. Together, the two will talk about the reasons behind the low utilization of leading indicators and tying off early visibility with adaptive next-best workflows in their service supply chain. Jeff will also share how he is seeing partners, particularly those with uptime-critical assets, operationalize and extract the benefits from a predictive supply chain.
All areas of the service business are dealing with higher expectations in an increasingly complex global landscape, with the service supply chain being no exception. This is motivating a larger number of organizations to aim for a more predictive and proactive service delivery model that better manages uncertainty and empowers the growth mindset that service leaders are pushing for (#1 trend in Service Leaders Agenda). However, Service Council research shows that when it comes to predictive capabilities, too many organizations are failing to bridge the divide between theoretical availability and systematic execution. Join the inService™ Podcast Live on Thursday, August 15th at 12PM ET as host Gerardo Pelayo welcomes guest, Jeff Nieze, VP Solution Strategy, Baxter Planning. Together, the two will talk about the reasons behind the low utilization of leading indicators and tying off early visibility with adaptive next-best workflows in their service supply chain. Jeff will also share how he is seeing partners, particularly those with uptime-critical assets, operationalize and extract the benefits from a predictive supply chain. Jeff Nieze has over 16 years of experience in the service supply chain space. Currently the Vice President of Solution Strategy for Baxter Planning, Jeff leads their strategic sales consulting and value consulting practice, working with some of the largest global high-tech, healthcare, commercial, and industrial OEM businesses to develop an end-to-end predictive platform for their service supply chain.
Achieving the Predictive Supply Chain w/ Jeff Nieze, Baxter Planning
www.linkedin.com
-
Live this Thursday🎙 Join the inService™ Podcast on August 15th at 12PM ET as host Gerardo Pelayo, Ph.D. welcomes guest, Jeff Nieze, VP Solution Strategy, Baxter Planning. Jeff will also share how he is seeing partners, particularly those with uptime-critical assets, operationalize and extract the benefits from a predictive supply chain. Don't miss it! #predictive #supplychain #baxterplanning #fieldservice #service
All areas of the service business are dealing with higher expectations in an increasingly complex global landscape, with the service supply chain being no exception. This is motivating a larger number of organizations to aim for a more predictive and proactive service delivery model that better manages uncertainty and empowers the growth mindset that service leaders are pushing for (#1 trend in Service Leaders Agenda). However, Service Council research shows that when it comes to predictive capabilities, too many organizations are failing to bridge the divide between theoretical availability and systematic execution. Join the inService™ Podcast Live on Thursday, August 15th at 12PM ET as host Gerardo Pelayo welcomes guest, Jeff Nieze, VP Solution Strategy, Baxter Planning. Together, the two will talk about the reasons behind the low utilization of leading indicators and tying off early visibility with adaptive next-best workflows in their service supply chain. Jeff will also share how he is seeing partners, particularly those with uptime-critical assets, operationalize and extract the benefits from a predictive supply chain. Jeff Nieze has over 16 years of experience in the service supply chain space. Currently the Vice President of Solution Strategy for Baxter Planning, Jeff leads their strategic sales consulting and value consulting practice, working with some of the largest global high-tech, healthcare, commercial, and industrial OEM businesses to develop an end-to-end predictive platform for their service supply chain.
Achieving the Predictive Supply Chain w/ Jeff Nieze, Baxter Planning
www.linkedin.com
-
Is #service innovation a priority for your org? If so, you're not alone! According Service Council research, it will be the top priority for service leaders for the next 5 years. What does a recipe for service #innovation success look like, and how can you achieve it? Join us on 8/21 at 12PM ET we dive into this topic with 3 leaders in service innovation: Michael Potts, SVP of ACCO Engineered Systems, Daniel Basile, VP of Field Service at TOMRA, and Christine LaVoi, Senior Client Services Partner of IFS. Register today! https://lnkd.in/gKEkqx36
-
-
Service Council™ reposted this
Tracy Hewitt describing the path that DISH Network is actively building by applying the possibilities that AI brings to the table, and addressing #interoperability, #transformed processes, and measurable #results. Data science Service operations, coming together in relevant ways. Service Council™ community coming together to advance the maturity of our industry. Thanks to ServiceNow and Neuron7.ai for your support in making today possible.
-
-
Service Council™ reposted this
Kevin Covell sharing best practices to proactively drive customer value and intelligently manage customer retention, all fueled by the interaction of all sorts of data technology. Bigger picture: great examples of collecting, integrating and continuously maintaining data to translate it into timely intelligence. At the Service Council™ Service Journey day, hosted by DISH Network
-
-
So happy to be back together with our great community in liberty Denver today. Thank you to DISH Network EchoStar Corporation for hosting the group. Great discussions. Thanks to ServiceNow and Neuron7.ai for their partnership and contributions to todays event. See you all next month in #Chicago at Smarter Services Executive Symposium!
Thank you Robb Origer and DISH Network for hosting todays service journey workshop. We are off to a great start. Thank you Neuron7.ai ServiceNow for supporting todays workshop. A beautiful day in Denver, Colorado solving how to successfully transform your business’ approach to #artificialintelligence and #dataanalytics in #fieldservice. Gerardo Pelayo, Ph.D., Greg D'Andrea
-