Talkdesk

Talkdesk is taking over the Nasdaq Tower in New York to celebrate our 13th anniversary AND day 84 of our 100-day AI journey! This is such a momentous day for Team Talkdesk as all of New York gets to see our purple flag fly! We're so thankful for our customers, our employees, our leaders, our friends, and our partners, all of which were key in propelling us to 13 years of success! Cheers to the next 13; we can't wait to see what we accomplish next! Check out the post from our CEO, Tiago Paiva, celebrating our 13th birthday linked below: https://lnkd.in/gK3y-bSm #Talkdesk #Birthday #Anniversary #Nasdaq #CCaaS #100DaysOfAI #CX #AI #Celebration

Trick or treat from Team Talkdesk! Today might be the most haunted and scary day of the year, but when you use our AI-powered contact center software, have no fear! The Death of IVR is here, thanks to our AI-powered contact center software: no more holding, no more number punching, and best of all, no more call transfers! The third 'movie' in our Death of IVR series is titled "The IVR That Wouldn't Die," and while it might not really be in theaters, we hope you get a kick out of it regardless! Happy Halloween, folks! Want to know how we're changing the future of contact centers this haunted Halloween? Click the link below: https://lnkd.in/gxaU4pu7 #Halloween #Talkdesk #Spooky #Haunted #CCaaS #CallCenter #Movie #Fun #AI #CX

Ready to dive into the new features and functions of our ServiceNow integration? Luckily, our team of Solution Engineers have you covered! Join us for our Building With Talkdesk series as we break down what you can build, expect, and achieve with an AI-powered contact center software platform like Talkdesk. Click below to learn more: https://lnkd.in/gy6nDwBY #Engineering #Talkdesk #Building #CCaaS #Software #SaaS #ServiceNow #Demo

Have you ever wondered how leading retailers are transforming customer experiences in 2024? Our latest Retail Customer Experience Index breaks down the strategies of 131 US brands across 11 key sectors, covering every facet of CX, from hyper-personalization to seamless service, this report uncovers the all of the critical trends shaping the future of retail. Click the link below to stay informed, exceed evolving customer expectations and thrive in a digital-first environment: https://lnkd.in/gksXBYZ7 #Retail #CX #CustomerExperience #Report #Learning #Talkdesk #ContactCenter #CCaaS #AI #Software #SaaS

🚨 In case you missed our recent releases, let us introduce you to Talkdesk AI Translator and AI Rewriter! 🌐 AI Translator breaks down language barriers like a pro. Instantly communicate with customers in their preferred language, no matter where they're from. Real-time, smooth conversations with global reach? Yes, please! 🌎 It doesn’t stop there: whether you're tackling international markets or catering to a multilingual audience at home, AI Translator has your back. ✍️ With AI Rewriter, your agents can switch up the tone of their messages in a snap, whether it's professional, friendly, or empathetic, making every conversation feel just right. 🤝 It's like adding a dash of hyper-personalization to every customer interaction! ❓ Think AI Rewriter and AI Translator could be your secret weapon for industry domination? ⬇️ Dive into the details via the link below! https://lnkd.in/gD5m9-9Y #AIPowered #CustomerExperience #Innovation #AI #ArtificialIntelligence #Talkdesk #CCaaS

We're celebrating the 2024 CX Innovators Awards winners and honorable mentions for the fifth year in a row! This year, we had a huge group of diverse entrants representing nearly every industry out there, each with a unique CX story to share. By using our AI-powered CX platform, winners and honorable mentions used Talkdesk to streamline agent training and productivity, gain real-time data and insights to deliver hyper-personalized customer experience, and improve the customer self-service. This resulted in and increased net promoter score and customer satisfaction rate and a lowered operating expenditure, which is a huge win for our customers. Want to learn more about the winners and how they use our Ascend AI portfolio to improve CX for their customers? Check out the press release linked below: https://lnkd.in/g3rrAAKw #PR #PressRelease #Talkdesk #CX #CustomerExperience #CXInnovators #CXInnovatorsAwards #Awards #Winners #HonorableMentions #CCaaS #Software #SaaS

Congratulations to the 2024 CX Innovators Awards Winners and Honorable Mentions! This year’s CX Innovators have set a new standard, harnessing cutting-edge technology to craft unforgettable, transformative customer experiences. Their achievements push the boundaries of what's possible in CX, and we couldn’t be more excited to share their remarkable stories. Join Team Talkdesk over the coming weeks as we celebrate these outstanding accomplishments - you won’t want to miss the inspiration! Discover more about the 2024 CX Innovators Award Winners and Honorable Mentions by clicking below: https://lnkd.in/dUqM7kNd BCLC, CHOC Children's, Credit Union 1, Evara Health, Fortem Solutions, JK Moving Services, Just Eat Takeaway.com, MANGO, Maxor National Pharmacy Services, LLC, Municipal Credit Union, Medela, Centric, Metro Finance, Nassau Financial Group, Ouro, Memorial Healthcare System, ViPcom B.V., Teka Group, TireHub, Serta Simmons Bedding, LLC, Checkr, Inc., World Vision Canada, Collins Community Credit Union, Chartis. #CX #CXInnovators #CXInnovatorsAwards #Winners #CustomerExperience #AI #GenAI #ArtificialIntelligence #Customers #ContactCenter #Talkdesk #CCaaS

Halloween is tomorrow folks, and the only thing scarier than a haunted holiday is having to spend your precious time dealing with the endless pain of a phone tree with terrible waiting music! Have no fear, the Death of IVR is here, thanks to our AI-powered contact center software: no more holding, no more number punching, and best of all, no more call transfers! The second 'movie' in our Death of IVR series is titled "The Texas Call Transfer Massacre," and while it might not really be in theaters, we hope you get a kick out of it regardless! Happy Halloween, folks! Want to know how we're changing the future of contact centers this haunted Halloween? Click the link below: https://lnkd.in/g9fAzhGr #Halloween #Talkdesk #Spooky #Haunted #CCaaS #CallCenter #Movie #Fun #AI #CX

At Talkdesk, we're fully embracing the AI-powered CX revolution, and thanks to our in house experts like Rahul Kumar, we're breaking down how this affects the future of contact center software. Ready to dive in and learn more? Watch the full interview linked below: https://lnkd.in/gTBaUz4e #ContactCenter #Video #Clip #Podcast #AI #CX #CustomerExperience #Talkdesk #CCaaS #Software #SaaS #Finance #Insurance

Credit where credit is due, shoutout to our Senior Director of ML and AI Engineering, Carlos Lebre Ribeiro, for headlining a speech at the World Management Agility Forum! He highlighted how at Talkdesk, we relentlessley focus on customer value, even if it means rethinking our strategies and continually refining our product. What an awesome moment on stage for Team Talkdesk; we couldn't be more proud of our employees for stepping out of their comfort zone, spreading the world about our brand, and representing the best AI, CX, and contact center software avaliable! Want to learn more about what we're working on at Talkdesk? Click below: https://lnkd.in/gARfqWt2 #Talkdesk #Headline #Keynote #Speaker #Session #AI #CX #CICD #Value #Strategy #CCaaS #Software