TalentPop

Looking to improve the customer journey for your Shopify store? 👀 Join us as TalentPop Co-Founder, Ashkan Taheri, speaks alongside the brightest minds in E-Commerce for the DTCx Ultimate Shopify Journey: Episode 10 virtual webinar! RSVP today to: 💡 Discover actionable tactics to enhance your customer journey 🗣️ Learn from 12 industry-leading speakers from 12 top-notch companies 💬 Connect with professionals in the D2C E-Commerce sphere. Reserve your place right away! Link in the comments below👇 Gorgias ShipBob Tinuiti AfterShip Justuno Triple Whale Daasity Nosto PostPilot Yotpo Ordergroove

Happy 1-year TalentPop work anniversary to Olivia Parker! Today marks a significant milestone as we celebrate Olivia’s first year with TalentPop! It’s hard to believe that a whole year has flown by since Olivia joined the team, bringing her unparalleled talent, dedication, and infectious energy. Olivia’s contributions to the company have been nothing short of remarkable. Her passion for excellence and her unwavering commitment to our goals have truly set a high standard for everyone around her. From her innovative ideas to her tireless work ethic, she has consistently impressed the team and broken TalentPop Partnership records. As the team reflects on this past year, we want to express our heartfelt gratitude for everything Olivia has done. Thank you for your hard work, your passion, and your dedication to making TalentPop the incredible company that it is today. We are truly fortunate to have Olivia as part of the team, and we look forward to many more years of success and collaboration together. Here’s to Olivia and to many more milestones ahead! 🚀

Had a fantastic chat with the team at TalentPop recently! We dove into how we rebuilt the Customer Experience at Wuffes to create an easier way to communicate with our team so our customers have more time to enjoy with their pups. It was awesome to share my thoughts on the journey and discuss what we're building with great professionals like Ricardo Andres Reyes our current CS Manager and Alejandra Salomon our Director of Retention.

It’s All Going Down Tomorrow! We’ll be presenting with rebuy , Yotpo , ShipBob , Triple Whale , Pipe17 , Ordergroove , Gorgias , and AfterShip at Episode 9 of DTCx’s Ultimate Shopify Customer Journey. Don't miss it! Reserve your place right away! Link in the comments below👇

New success story with Hello Molly is LIVE! Some quick highlights showing the value of TalentPop for Hello Molly: 👉 Double their TalentPop team in just a few months 👉 Eliminated the need to hire pricey domestic support 👉 Handled over 90k support tickets in 2023 with just 4 agents On top of that, TalentPop came in, reorganized, and updated the CX procedures to enhance customer experience and support. This included streamlining the training process and determining KPI goals, which our team CRUSHED. “[TalentPop] kind of takes the guesswork out of things because you have that upper-level team that can focus on training.” With global agents that can work in multiple time zones, TalentPop is ready to take on the challenge as Hello Molly continues expansions in the US and UK markets. Check out the full success story behind Hello Molly and TalentPop’s awesome partnership. Link in the comments below 👇

Everybody say it with me: Customer service should be a revenue-generating channel for your business. If it isn’t for your brand, you should keep reading… Are you proactively taking care of your customers? Take a look at your customer base and look at how you can have more meaningful interactions with them. Connect with them, learn from them, and ultimately create meaningful conversations that will improve brand stickiness, loyalty, and revenue opportunities for your business. Here are some things we have been implementing for TalentPop customers: 1️⃣ Abandoned cart outreach 2️⃣ Subscription churn mitigation and converting customers to subscribers 3️⃣ New customer outreach for people who are engaging on social, but have never made a purchase. 4️⃣ Calling your customers who made their first purchase, learning from their experience, and building loyalty through connection How do you think about staying proactive with your customer base? And if you struggle to leverage your Customer Service Team meaningfully, TalentPop is here to help.

We’re back again for DTCx’s The Ultimate Shopify Customer Journey Episode 9! Level up your customer journey game with insights on the following topics: 👉Learn how to develop and enhance your customer journey instead of constantly reacting. 👉Find out how your teams can work together to satisfy the demands of your customers. 👉Discover practical tips and tactics for consistent best-in-class customer experience. 👉Learn creative ways to spot obstacles in the customer journey. The Ultimate Shopify Customer Journey Episode 9 will be hosted virtually 🖥️ on  February 7th, 11 a.m. PST / 2 p.m. EST and will feature speakers from Gorgias , rebuy , Yotpo , ShipBob , AfterShip , Triple Whale , Pipe17 , & Ordergroove Reserve your place right away! Link in the comments below👇

2023 was the best year for TalentPop yet. And I know I am a little late for the “year in review” posts, but I still had to share: ✅ 1500 team members across the globe ✅ 700 top E-Commerce brand clients ✅ Doubled our revenue as an organization ✅ Added 10 new team members to our HQ team ✅ Added 50 new team members to our Remote Internal team ✅ Launched a new service offering to our existing customers (coming soon to prospecting customers later in Q1) ✅ Launched a new website ✅ Doubled down on partnerships in the E-Com space, already seeing huge returns ✅ Started doubling down on tech-enablement throughout our organization and am excited for us to level up these efforts in 2024 Hope everyone is off to a strong in 2024 and excited for all that lies ahead!

I get to peek into the inner workings of over 700 E-Commerce brands that work with TalentPop. From some recent chats with these brands, I've identified 3 trends that I think are going to make or break brands in 2024. 1️⃣ Building a brand in tandem with building a great product Have a deep understanding of your customer and build your brand for that person. Hexclad has a fantastic product, but they have also built a brand around that product with brand advocates like Gordon Ramsey. True Classic makes fantastic t-shirts, but they also built their brand for the normal dude who wants to look slightly more elevated in his casual wear. Creating a company that is not well-branded will keep you on the sidelines and have you wondering why your business is not reaching its true potential. 2️⃣ Becoming tech-enabled is more important than ever. With the rise of new AI platforms, data/analytic SAAS companies, and tech-enabled service partners that help brands get more tech-enabled, there is no excuse why you should be operating blindly without having the right tools and partners to help your organization become more tech-enabled. I think that in 2024, we are only going to see more and more saturation of AI Tools in E-Commerce, and brands that don't adopt AI and are not data-focused in their business functions will risk being left behind. 3️⃣ Build a profitable business, then scale Burning ad dollars to scale brand awareness while being unprofitable is a scary and irresponsible way to grow your business. The days of VCs throwing money at companies that are burning money and don’t have a clear path to profitability are over With that said, I think we are going to see a massive shift in VCs being a lot tighter with their money in 2024 and only wanting to invest in brands that are lean, profitable, or have a clear roadmap to profitability. I'd love to hear your thoughts on this as well, whether you agree or disagree. Let me know!

Had a fantastic chat with the team at TalentPop recently! We dove into my journey in the customer experience world and how I navigate the ups and downs of the field. It was a blast sharing my thoughts on customer experience and discussing the exciting work happening at REDCON1. Hope you enjoy the chat as much as I did! https://lnkd.in/e4PtrkNs.