💡 Today’s customer journey is complex — and every touchpoint matters! With our comprehensive CX outsourcing solutions, SupportNinja helps you turn customers into advocates. From customer onboarding to technical customer support, we're here to help businesses build customer loyalty, streamline onboarding, and provide 24/7 omni-channel support. https://hubs.li/Q02XxnwP0 #CXInnovation #CustomerFirst #CXTransformation #CustomerRetention #SupportNinja
SupportNinja
Outsourcing and Offshoring Consulting
Austin, Texas 75,961 followers
Growth can be a great problem to have—as long as you have the right team.
About us
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
- Website
-
https://www.supportninja.com/
External link for SupportNinja
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2015
- Specialties
- outsourcing, customer support, customer experience, back-office support, lead generation, and content moderation
Locations
-
Primary
Get directions
2025 Guadalupe St
Ste 260
Austin, Texas 78705, US
-
Get directions
3rd Floor
Northwalk
Angeles, Clark Freeport Zone 2009, PH
Employees at SupportNinja
-
Scott Garrison
Performance Marketer specializing in B2B Lead Gen, Paid Search, and Cross-channel Demand Gen
-
Craig Crisler
People Management & Operations Expert ∙ CEO of SupportNinja ∙ Transforming the Outsourcing Industry through SaaS in Tech & Empathy-Informed Leadership
-
Anil Bhalla
Transforming customer engagement- Investor/ Advisor
-
Jason Kesten
Customer-centric CS Leader | ex-EY, ex-Goldman Sachs, Start-Up Experience
Updates
-
💡 How does sentiment analysis guide CX? CEO Craig Crisler joins BDEX on #DeconstructingData to share how brands can leverage data and AI to elevate every customer touchpoint. #CustomerExperience #PredictiveAnalytics #DataForGrowth #FutureOfOutsourcing #SupportNinja
We're thrilled to welcome Craig Crisler, CEO of SupportNinja! Topics: - Sentiment Guiding Customer Experiences - Predictive Analytics Aid Branding and Marketing - AI Driving Buying and Logistics - Tech Stack You won't want to miss this timely episode on the powers of strategic outsourcing. See you!! #data #outsourcing
Outsourcing as a Strategic Tool to Optimize and Scale
www.linkedin.com
-
Excited to see our CEO Craig Crisler featured on #EpochalGrowth with Sarah Caminiti! Craig’s approach to leadership — prioritizing transparency, curiosity, and meaningful customer relationships — is what sets SupportNinja apart. Which lesson resonates with you? 🤔 #LeadershipInAction #CXInnovation #TeamEmpowerment #SupportNinja
Head of US Customer Service @abcam | Host of Epochal Growth | Leading Expert in Customer Experience Optimization
🎈 Special Birthday Episode Alert! 🎈 🌟 Leadership isn’t just about guiding a team—it’s about serving, empowering, and growing alongside them. In the second to last episode of this season of #EpochalGrowth, Craig Crisler shares lessons on what it truly means to lead. Here are a few takeaways that any leader can apply: 🔹 Put Your Team First: “As a leader, I work for the people who work with me.” Prioritizing your team’s success ensures mutual growth and drives your business forward. 🔹 Transparency Builds Trust: Admitting mistakes in front of your team isn’t a weakness; it’s a superpower that fosters deeper, more trusting relationships. 🔹 Co-Create Value with Customers: True customer experience goes beyond transactions. It’s about solving problems together and building lasting relationships. 🔹 Stay Curious: Embrace what you don’t know. Curiosity fuels adaptability and innovation, helping you view challenges from a fresh perspective. 🔹 Lead with Vulnerability: Owning your mistakes creates a safe space for your team, encouraging them to take risks, be creative, and grow. Which of these leadership qualities—transparency, curiosity, or vulnerability—do you find the most challenging to implement, and why? Want more insights? Listen to the full episode with Craig Crisler for a deep dive into these timeless leadership principles. 🔗 https://lnkd.in/e-_ti4-5 #Leadership #CustomerExperience #Empowerment #Transparency #Innovation #EpochalGrowth #BusinessGrowth #Podcast
-
📢 A good relationship can turn a "no" into a "yes." CEO Craig Crisler and Jake Kaempf from Everyday talk about the power of connection and how it helps startups thrive in today’s dynamic market. 🤔 What role do relationships play in your business? https://hubs.li/Q02WnHGs0 #BusinessSuccess #StartupLife #CustomerFocus #CXLeadership #SupportNinja
-
-
🤝 Building authentic relationships is at the heart of every successful business. CEO Craig Crisler and Jake Kaempf from Everyday dive into what makes connection essential — in #startups and beyond. 💬 What’s the foundation of your strongest business relationships? #CustomerSuccess #BusinessRelationships #StartupLife #CXLeadership #SupportNinja
Building human relationships and connections is vital for any business. Jake Kaempf, CEO of Everyday, sat down with Craig Crisler, CEO of SupportNinja to learn more about the importance of building relationships and #startuplife. Check out the latest Working Session now!🗣️📢
Working Session with Craig Crisler, CEO of Support Ninja
https://www.youtube.com/
-
📉 Despite heavy investments in automation, CX quality is still on the decline. CEO Craig Crisler explains why businesses need to address the root causes of their CX challenges rather than rely on quick fixes. Catch the full insight via ECT News Network's CRM Buyer 👇 https://hubs.li/Q02VpHgl0 #CXLeadership #AIandCX #TechEnabledCX #CustomerSatisfaction #SupportNinja
-
-
In the dynamic #SaaS industry, ARR per FTE is a critical metric for evaluating financial health and scalability. 📈💸👤 Learn more about why this KPI is so crucial, and how your company can optimize it effectively as you grow. 👉 https://hubs.li/Q02Vlf3J0 #ARRperFTE #Outsourcing #SupportNinja
-
-
🚀 Ready to improve your company's financial health? Cash flow management can make or break a business, but outsourcing key tasks like invoicing and bookkeeping can alleviate those challenges. 👉 Learn about the positive outcomes of strategic accounting outsourcing. https://hubs.li/Q02Vk_XC0 #FinanceOutsourcing #OperationalEfficiency #CashFlowOptimization #GrowthStrategies #SupportNinja
-
-
🚀 How can SaaS companies thrive in today’s challenging market? By making strategic outsourcing part of their growth playbook. In this Forbes Technology Council article, Craig Crisler shares why Outsourcing 2.0 is a must for scaling efficiently while staying agile and innovative. 👇 Full article here: https://hubs.li/Q02Txhsn0 #SaaSScaling #Outsourcing2pointOh #GlobalTalent #ForbesTechCouncil #Forbes #SupportNinja
-
-
🔑 The key to scaling your SaaS business? Stop thinking about outsourcing as a cost-cutting measure — it’s time for Outsourcing 2.0. CEO Craig Crisler outlines how modern outsourcing can help companies reach their long-term goals in this Forbes Technology Council blog. 🌟 Read the full article: https://hubs.ly/Q02TwZQV0 #SaaSLeaders #TechTransformation #OutsourcingInnovation #ForbesTechCouncil #Outsourcing2pointOh #SupportNinja
-