Superfiliate reposted this
last week we had our first Superfiliate Merchant Success Offsite & I truly could not be more excited about the momentum of our team with Andy Cloyd challenging us to build the foundation for hitting our 2025 company goal, a majority of our focus was spent planning out the next 6 months for our team though it's always a hard pill to swallow when you're collectively pointing out issues or areas that are broken within the team's current flow, at some point your longer-term goals are more important than that "it's working right now" so, after an hour-long team retrospective on day 1, we decided our first round of projects will be: ⚙️ improving internal process 📝 enhancing external resources and customer training 👣 further defining the customer journey we'll be checking in on these as a team every other week and ensuring collective buy-in to make sure we're pushing things forward (Gabriel Faustino I promise i'll update the pipeline 😅) looking back a year ago, we hadn't hired Victor Dominguez (the first person I convinced we had something kind of going well lol) -- let alone Vanessa Sánchez R. and Gabriel Faustino, nor were Giulli Borsatto, Larissa Helena Rosa, or Leonardo F. Braga even a thought in our minds! with that context, having a Merchant Success-specific offsite with seven team members and having three dedicated projects come out of it is absolutely wild the challenge ahead of us is continuing to develop and grow the team to ensure we continue delivering the best service in the industry and provide a dedicated product expert for our brand partners to collaborate with. crazy to see how far we've come and could not be more excited for where we're going! enjoy the photos below of our non-planning activities! they include our new team mascot, getting sand blown in our face, and team meals 🤘
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