Stor.ai, a Relationshop Company

Collaboration and innovation. Our commitment to these two principles is the reason why more than 1,800 regional grocery chain stores in the United States and 400 independent grocers globally choose Mercatus as their technology partner. Why are we so strongly committed to collaboration and innovation? It begins with our leadership team of Mercatus CEO Galen Walters and Mercatus COO Sylvain Perrier, whose decades of combined experience in grocery retail engagement and enterprise eCommerce have taught them that cutting-edge solutions are only as good as the support it takes to implement them. Together, they're leading Mercatus to bridge the gap between traditional grocery retail and its digital future — for both our retail partners and the industry as a whole. To learn more, watch A Moment With: Galen Walters and Sylvain Perrier on CBS News: https://mct.media/4cRpOXU Stor.ai, a Relationshop Company

Is your business focused on customer acquisition at the cost of customer retention? It takes as many as 3.5 new customers to replace the value lost from one long-term customer shopping elsewhere. This is one of the staggering findings of the eGrocery Performance Benchmarking report that highlights the need for grocers to focus their attention on keeping their current customers satisfied. The report goes on to suggest four strategies to better retain customers: 1️⃣ Foster ongoing loyalty with meaningful rewards and acknowledgment. 2️⃣ Tailor your messaging to resonate personally with each customer. 3️⃣ Streamline your pickup and delivery to offer more convenience. 4️⃣ Enhance the "last mile" of the customer experience to reduce wait times and improve order accuracy. For more insights like this, read our full analysis of the report and listen to our discussion on its major findings: https://mct.media/46SIG5n

What’s the #1 thing to know about the $8.5 billion in eGrocery sales from last month? Customers who tried Pickup and Delivery in January are likely to stick with online grocery shopping because of the convenience those receiving methods offer. Or, in more technical terms: The composite repeat intent rate for Pickup and Delivery in January jumped to 63.8%, an increase of 430 bps versus a year ago. This figure once again confirms the importance of order fulfillment and last mile to retaining customers. The best way to retain customers and keep those repeat intent rates up is by ensuring that every interaction you have with a customer reflects your brand's values and service standards. And yet, many grocers fail to prioritize first-party engagement over third-party reliance. Mercatus allows you to scale your order fulfillment strategy with an eGrocery platform that integrates with your choice of last-mile delivery partners. Stop relying solely on third-party marketplaces that erode your profit margin and customer loyalty. For more actionable insights based on data from January’s Mercatus/Brick Meets Click Grocery Shopping Survey, click here: https://mct.media/3UIb7AH Brick Meets Click Stor.ai, a Relationshop Company

You know your customers better than anyone. And you know that a personalized approach to grocery marketing is the most effective. That's why 87% of retail executives believe grocery marketing is going to become hyper-personalized in the near future. The challenge isn’t a lack of knowledge. It’s a matter of resources. To this point, it’s been impossible for regional grocers to consistently provide customers with the right messaging at the right time to improve sales. AisleOne is changing all that. With our automated personalization solution for grocery retail — across email, SMS/text, push notifications, message centers, and social channels — retailers are seeing a staggering 14:1 return on their digital engagement programs. No additional staff needed. No manual tracking required. No code or development necessary. Click the link and learn how AisleOne can make reaching your customers on a personal level easier than ever: https://mct.media/42FQfMA

Are you connecting with your customers on a personal level? In today's market, personalization is the difference between forgettable and memorable; between just browsing and a full cart. Here's why: **Increased Engagement** Personalized offers resonate more deeply, making customers feel understood and valued. **Higher Conversion Rates** When customers see products and offers tailored to their preferences, they're more likely to make a purchase. **Enhanced Loyalty** Personalization builds a connection that goes beyond immediate sales, turning occasional buyers into loyal customers. With AisleOne, you can make every customer feel as though your store is designed specifically with them in mind. Our platform configures your web and mobile experiences with dynamic content blocks that display personalized, targeted products and coupon offers to seamlessly deliver a 1:1 experience. Discover the difference AisleOne can make today: https://mct.media/42FQfMA #personalization #ecommerce #groceryretail Stor.ai, a Relationshop Company

Are all your promotions hitting the mark? Every customer’s cart tells a unique story, but the plot isn’t always easy to follow. That’s where AisleOne comes in. Our advanced personalization solution for grocery retailers uses the data from each customer’s story to create insights and promotions that reach them on a personal level. This approach is an integral part of the connected commerce ecosystem we promised to provide retailers when we merged under the Relationshop banner. Delivering on that promise begins with this update. AisleOne brings together the renowned operational expertise of Mercatus with Relationshop’s specialization in unifying first-party data and powering personalized digital engagement. The result? Grocery retailers of all sizes can now: - Seamlessly analyze customer data, activate insights based on that information, and deliver targeted offers to shoppers. - Bring together in-store and online customer data to segment customers and create targeted lists for personalized campaigns. - Give life to customer insights through dynamically targeted content on web and mobile that offer customers personalized coupons, ads, recipes, and loyalty rewards. That’s a story worth telling. See how AisleOne can help ensure every customer’s journey ends happily ever after. https://mct.media/42FQfMA Stor.ai, a Relationshop Company

In case you missed the big news... Last month, we announced that Mercatus merged with Stor.ai to become part of the Relationshop family. This merger is a major step towards empowering regional and independent grocers to compete against mass merchants — globally. That means a connected commerce ecosystem that combines the best of our eCommerce platforms with innovative digital engagement strategies to deliver an unparalleled, personalized shopping journey for every customer. Together, we are stronger. This isn't just true for Mercatus, but for all the regional and independent grocers we now collectively serve. For more information on the merger, read the full press release: https://mct.media/3SobnSy Stor.ai, a Relationshop Company

Exciting news!

Today is a historic day as Mercatus Technologies Inc. merges with Stor.ai, joining the Relationshop family. This merger empowers regional and independent grocers to compete globally against mass merchants. We offer a solution that levels the playing field and helps you compete effectively. Together, we create a connected commerce ecosystem, combining our eCommerce platforms and digital engagement strategies. With over 1,800 regional grocery stores in the U.S. and 400 independent stores worldwide, we deliver a seamless, personalized shopping experience. This merger enhances the services and support we provide. For more information, please read the full press release: https://lnkd.in/gKFdgpJE

Exciting news!