🎧 Add this one to your weekend listening list. Jeetu Mahtani, Stage 2 Capital Limited Partner and GTM Advisor on this week's 20VC podcast.
So few people have scaled revenue orgs to $500M ARR, let alone $1BN in ARR. That is what Jeetu did at HubSpot. If that wasn’t enough, he then moved to Customer Success & scaled the team to 1,500. My 5 key lessons from sitting down Jeetu Mahtani 👇 1. How did HubSpot expand internationally so successfully? - We sent 5 expats over when we opened the Dublin office. - We hired 5 more people domestically so it was one on one. - So if it fails, it's not because we didn't do everything we could control. We did everything we could control. 2. How to test demand before entering a market - Think about demand before you even open an office in a non-English speaking country. - I would hire a marketer 18-24 months in advance before hiring my first sales rep. - Having no leads & only cold calls is not the best way to set up your team for success. 3. Why I Hate Discounting - It is a disservice to the customer and the company. - Only use it if there is a need like a budget gap, even then the discount should go away in the second year. - It should not be so prominent in your sales process. 4. Why Customer Testimonials are BS - You are mixing too many variables & diluting your value as a sales rep. - Your focus should be on identifying what the customer needs. - If the customer doesn’t value you as an advisor, I would question if they are a good fit. 5. Biggest Hiring Mistake in Japan - We couldn’t use the expat approach so we hired from day zero. - Some of our early hires sounded like westerners - They did not get it. - You need to understand the local business culture to sell there. (links in comments) #founder #funding #business #investing #vc #venturecapital #entrepreneur #startup #seed #funding #Sales