Spokane Regional Emergency Communications

We could not be more proud of our very own Joe Sacco--Innovator of the Year and Janet Hawkins--Lifetime Achievement. These two truly are two of PSAP's Finest and we are so lucky to have them on our team! Congrats to Joe and Janet for your incredible accomplishments as well as all the other winners! #SREC911 #alwayshereforyou #answerthecall

Working in 911 (or any first responder field) is more than a career. It's a calling. Our employees consistently say their job satisfaction comes from two main areas: those that they work along side and their ability to help people every single day. This is a special group of people. To become a Communications Officer in 911 and Dispatch you have to be able to leap many hurdles--from getting hired to making it through our rigorous training academy. For those that make it, the job is rewarding in so many ways. If you've ever considered a career in public safety, consider making an application today! We're hiring for our November academy (and planning for early 2025 academies as well). Pay starts at $27.44 / hour, with full benefits including a WA State Pension. Learn more at: https://lnkd.in/gSXb_fgH #SREC911 #answerthecall #joinourteam #AlwaysHereForYou

Have you been thinking about a new career? Maybe something where you can make a difference in people's lives every single day? Think about coming to work for SREC in our regional emergency communications center, where we serve 21 fire and law enforcement agencies across Spokane County. Whether this could be your first career, or maybe an encore career, it's never a dull moment around here. You'll work with some of the best people around, and you'll receive incredible wages, benefits, and WA State Pension. Things we hear from people when we are in the community: "I always wanted to work in 911." -- Now's the time! "I don't think I could do it." -- You absolutely can! "I'm too old (or too young)." -- You just have be 18 years old. There is no upper age limit...you just have to be able to do the job. Who excels at this type of work? --Those with determination and drive--you've got to have some grit. --Those who love technology. This is a technology driven position and it's always changing. --Great multi-taskers. If you like to keep your mind busy, this could be a great fit for you. --Those that work well under pressure. When big events happen, you've got to be able to keep your eye on the ball. --Clean background, ability to type 35 wpm, and strong integrity. We're processing applications for our November Academy now, with testing coming up mid-September. Find out more and apply at https://lnkd.in/gSXb_fgH #SREC911 #alwayshereforyou #answerthecall #weare911 #recessionproofcareer #makeadifference #wearehiring #joinourteam

This job is not easy and it's not for everyone. You must have grit and determination. You must show perseverance. But for those who can demonstrate those qualities and not only make it through the hiring and screening process, but also the rigorous training academy, you will experience an incredible career surrounded by some of the best people you've ever met--literally helping people every day in all kinds of ways. What's more, you'll experience competitive starting pay at $27.44 / hour, full medical, dental, and vision coverage, WA State Pension, a deferred compensation plan, pet insurance, and much more. There is incredible growth potential at SREC as well. If you've ever thought about starting a career in public safety, or perhaps are tired of what you've been doing and are seeking a change, we are now screening applicants for upcoming academies. Apply today at https://lnkd.in/gSXb_fgH #SREC911 #WeAre911 #alwayshereforyou #joinourteam #heroeswearheadsets

We're excited to share this important announcement about the collaborative selection of a new CAD system Hexagon, putting Fire and Law Enforcement on a single system for the first time in Spokane County. "After a thorough evaluation process, we are excited about the selection of Hexagon solutions for our new computer-aided dispatch (CAD) system,” said Spokane County Sheriff John Nowels. “SREC led a countywide team of first responder agencies in making this critical decision, tying together our law enforcement and fire agencies in a way that has not been done previously in this county. By integrating Hexagon’s advanced CAD technology, we enhance our ability to respond to emergencies efficiently, ultimately benefiting the citizens of Spokane County. We pride ourselves in our progressive mindset, consistently adopting the best tools and practices, thereby improving service levels to the public. This upgrade is a significant step forward in our mission to provide top-tier public safety services." SREC will also deploy HxGN OnCall Analytics and field mobility solutions to expand the capabilities of the regional CAD system. OnCall Analytics allows users to unlock their data and transform it into valuable insights, so agencies can better assess performance, allocate resources and improve operations. The field mobility solutions put easy-to-use apps in the hands of emergency responders in the field, connecting them with dispatch capabilities and information to enhance awareness, communication and coordination. "We are thrilled to have worked together with SREC to choose Hexagon solutions for our new cutting-edge CAD system for Spokane County emergency services," said Tom Jenkins, Cheney Fire Department Chief and President of the Inland Empire Fire Chiefs Association. "This collaboration underscores our commitment to delivering on our promise of a regionalized system that leverages state-of-the-art technology and ensures seamless interoperability. Our new CAD system is designed to enhance the efficiency and effectiveness of our services. Added visibility across both fire and law agencies is key in serving the community effectively. This will be a significant improvement, especially during large scale events ultimately serving our community with the highest standards of safety and innovation." #SREC911 #WeAre911 #innovation #collaboration #wearebettertogether

Today, we issued a press release that marks a significant milestone for Spokane Regional Emergency Communications (SREC) – our five-year anniversary as a Public Development Authority (https://lnkd.in/g7HVKw5a) Over the past half-decade, we have made remarkable strides in enhancing public safety and emergency response throughout Spokane County. This achievement is a testament to the hard work, dedication, and commitment of our entire team. Highlights from the Press Release: Comprehensive Emergency Services and Community Impact: Providing emergency communication coverage for seven law enforcement agencies and 14 fire protection agencies. Improved fire insurance ratings, reduced costs, and achieved an average "hands-to-chest" response time of 57 seconds. Contributed to the Spokane Valley Fire Department receiving the 2022 Community Heart Award. Process Improvement and Service Enhancements: Continuous improvement through partner and community dialogue, resulting in initiatives like the SREC911 Mobile App. Launched Emergency Medical Dispatch (EMD) in 2020, saving an average of 30 seconds during emergencies. Doubled staffing for Crime Check for 24/7 live reports, achieving an 87% customer service satisfaction rating. Fiscal Responsibility and Strategic Planning: Demonstrated good stewardship of taxpayer dollars with two consecutive clean WA State audit cycles. Engaged in future planning by setting aside funds for a new facility and implementing a new Computer Aided Dispatch (CAD) system. Exceptional Staffing and Recognition: Hired, developed, and retained highly skilled staff with extensive local experience in emergency communications. Earned local, regional, and national recognition for expertise and commitment. We are immensely proud of our entire team, and how you have weathered and persevered through all the change as we built this agency together. It truly highlights their adaptability, dedication, and unwavering focus on our mission. County Commissioner Mary Kuney also praised SREC for becoming a model for other regions by reducing emergency response times and enhancing public safety. #SREC911 #weare911 #alwayshereforyou #celebrate

Help us keep 911 lines free for emergencies. There are several ways to report nuisance fireworks: -Download our new mobile at by searching SREC911 on the app stores. -Fireworks reporting is open now until midnight July 4th. Report on our website (spokane911.com) between 6pm-Midnight on July 4. -Call Crime Check at (509) 456-2233 Remember, if there is a direct threat to life or property, always call 911. Examples of an emergency situation with fireworks are: -Smoke or fire at location -Fireworks being aimed / shot at people or property -Children setting off fireworks in a dry field Your report will be logged and the appropriate jurisdiction will be made aware. Stay safe out there and enjoy the holiday! #SREC911 #alwayshereforyou #happybirthdayamerica

WE LAUNCHED OUR 1ST MOBILE APP! 😀🎉❤️ Today, SREC proudly announced the launch of their innovative mobile app, designed to provide the community with a wide range of public safety resources at their fingertips. The new SREC app offers a variety of features aimed at enhancing public safety and ensuring that residents have quick and easy access to essential information and services. Key features of the app include: 🔴 Fireworks Reporting: Users can report illegal fireworks activity directly through the app, helping to keep the community safe and informed. 🔴 Evacuation Map: An interactive evacuation map allows users to look up addresses and receive important information in the event of an emergency. 🔴 Safety Alerts: Residents can register for real-time safety alerts, ensuring they are always aware of critical updates and information. 🔴 Crime Check Reports: The app enables users to file online Crime Check reports conveniently from their mobile devices. 🔴 Public Records Requests: Users can request public records with ease, streamlining the process for accessing important documents and information. "We are excited to launch this new mobile app, which represents a significant step forward in our efforts to provide the Spokane community with the tools and resources they need to stay safe and informed," said Lori Markham, Executive Director of SREC. "By leveraging modern technology, we are making it easier than ever for residents to access vital public safety services and information." The SREC app is available for download on both the Apple App Store and Google Play Store. Residents are encouraged to download the app today to take advantage of its many features and stay connected with their local emergency services. For more information about the SREC app and other public safety resources, please visit SREC911.com. #SREC911 #alwayshereforyou #publicsafety #innovating #focusonourcommunity

Today we had the honor of attending the 2024 Women in Leadership event with some of our very own women leaders! Thank you #SpokaneJournalofBusiness and STCU for hosting. It was a great event and our 911 and Dispatch Communications Officers and Supervisors, along with our Executive Director and Deputy Director enjoyed the presentations. We live and work in a great community! #SREC911 #womenleaders #whorunstheworld #alwayshereforyou

Yesterday we celebrated our very own Michelle for being recognized for "Excellence in EMS" by the Spokane County EMS Council. Her service in helping deliver a baby last year was highlighted. Michelle has been with SREC for 6 years and is a top Emergency Medical Dispatch performer. Her attention to detail and strong customer service also makes her a top telecommunicator at our agency. She is one of our classroom Academy instructors, a Communications Training Officer, and a lead. One of Michelle's most remarkable EMD cases occurred in March 2023 when she assisted a mother in delivering a baby at home. In a moment of extreme urgency and fear for the new mom, Michelle served as a pillar of calm and support, guiding her through each step with reassurance that help was on the way. Thanks to Michelle's steady guidance, both the mother and baby are now doing well, with the little boy recently celebrating his first birthday. Michelle's ability to provide comfort and assistance during such critical moments highlights her exceptional dedication and compassion as a first responder. Michelle has always taken her role as a Communications Officer seriously. She began her career in public safety when she was just 20 years old and has grown into a top performer in all areas. She is known for her calm voice in chaotic or intense situations while always maintaining a high level of customer service. Michelle is someone that coworkers can look to for guidance and is a solid, kind, and competent presence in the center. Michelle is an invaluable asset to our team. Her unwavering dedication, compassion, and commitment to serving our community, coupled with her relentless drive to make a positive impact, embody the essence of a true first responder. We are incredibly grateful to have her on our team. Congratulations Michelle! Michelle is shown with SREC Executive Director Lori Markham and Operations Manager Heather Thompson. #SREC911 #alwayshereforyou #makeadifference #savinglivesonthedaily #FIRSTfirstresponder #grateful #communityservice