Point solutions are not the solution. A unified platform is. #UnifiedCXM
Sprinklr
Software Development
New York, NY 502,434 followers
Un-siloed teams. Happier customers.™
About us
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
- Website
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https://www.sprinklr.com/
External link for Sprinklr
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 2009
- Specialties
- Social Media Management, Customer Experience Management, and Enterprise Cloud Computing
Locations
Employees at Sprinklr
Updates
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Can AI truly understand customer emotions? 🤔 CX Thought Leader Colin Shaw says yes! By training AI with behavioral science, we can capture the emotional and subconscious nuances of customer experiences. This leads to more personalized and proactive interactions, enhancing satisfaction and loyalty. 🔗 Dive into his insights: https://lnkd.in/enVrC7TH
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Get ready for the BIGGEST AI-focused virtual event in CX! Elevate your CX and boost productivity with AI-led strategies that truly deliver results. Save your spot now! ➡️ https://lnkd.in/eBQ2CWs5
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You hear a lot about AI in CX these days. But how can you actually use it well? 🤔 In this video, CX thought leader Steven Van Belleghem shares real-world examples and applications of AI in CX, thoughts on how to prepare for an AI-first future and tips on leveraging AI in customer service. #AIstrategy #cx
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We're excited to announce our participation as Gold Sponsors at the UBS Forums Pvt. Ltd. Future of Insurance Summit! Join us as we dive into the transformative landscape of customer communication and share insights on the next generation of CCaaS ✨ https://lnkd.in/eeR2xpUa
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The wait is finally over! Our Paris Olympics social data dashboard is HERE 🥇 From the top trending athletes to the most popular sporting events, get a real-time look at all the digital chatter from the City of Lights and beyond ➡️ https://lnkd.in/e7auYZqN #Olympics #Paris2024 #UnifiedCXM
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CX isn’t a one-department job. It's a culture that should permeate across your organization. On the #CXWISE podcast, social media leader Scott Monty explains how Disney embodies this culture where every employee feels responsible in enhancing CX. Check out the full episode: https://lnkd.in/eiyr3QCA
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We're happy to announce our newest recognition in the IDC MarketScape! Sprinklr has been named as a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software. The report states, “Given Sprinklr's extensive background in data collection and analysis starting from the company's early days in social media, it was no surprise that Sprinklr's demo started with the company's Analytics Dashboard product, getting right to the heart of understanding the operations, customer flows, and agent status." Click the link below to download the excerpt and learn more about why Sprinklr received this recognition. Get your copy here: https://lnkd.in/gPMuK_E3 #UnifiedCXM
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Despite advancements, there are some mammoth hurdles behind the scenes of CCaaS, reveals Paul Herman, Sprinklr’s SVP of Global Digital Transformation. He highlights: 1️⃣ Legacy systems struggling to keep pace with digital-first solutions 2️⃣ CRM tools wrestling with voice and social media management 3️⃣ Underappreciated social-first solutions with vast untapped potential Check out CX Today to get Paul's advice on leaping over these hurdles. #UnifiedCXM