We're so grateful for clients like the smart folks over at KindHealth. Albert and his team have been innovating for years, and we are grateful to have supported them at many stages along the way. Thanks for the kind words, Albert!
When looking for a UX team, folks tend to look for great portfolios or experience with brands that are similar to theirs. Those things matter, but there are other criteria that are even more important. UX design is 95% communication. A firm’s work samples won’t always answer the most important question–whether or not you’ll be able to communicate effectively with the UX team you select. The way I view it, design is a dance. You need a partner who's going to provide informed suggestions, and talk you through the pros and cons of the decisions that you're making. You need them to trust the expertise your team brings to the table, and to respect your guardrails and what they mean to the project. A lot of the traits that really determine whether a UX partnership is going to be a good one can't be seen in portfolios or client lists. That’s why it's important to pay attention to the vibes, the reviews, and the references. Include those observations as key information in your selection process. PS. Don't we clean up nice? This photo is from our Slide UX Team Time earlier this year... looking forward getting together again in November!