serviceMob

Excited to speak at the AI Frontiers & Implications Conference today with serviceMob Cofounder Marcel Barrera at the world-renowned MIT Computer Science and Artificial Intelligence Laboratory (CSAIL) as part of the Imagination in Action series on #AI. I’m thrilled to take the stage representing Startup Alley, featuring a dynamic range of the BEST AI entrepreneurs combined with legendary AI academics and innovators, from AI legends like Alex 'Sandy' Pentland to futurist icons like will i am from the Black Eyed Peas. Looking forward to showcasing how startups are driving ethical, value-driven solutions in the market and tackling the most pressing challenges facing the AI Frontier (and serviceMob’s small piece in helping improve the way we deliver service) in this new economy. #AI #Innovation #StartupAlley #CSAIL #MIT #EthicalAI #FutureOfTech #serviceMob

Sign up today on 5/29 before midnight Pacific Time to join the MOST ELITE LLM Fine-Tuning course led by our very own Hamel H., Chief AI Advisor at serviceMob. And there’s more! 🎉 LangChain is offering each student $250 in LangSmithcredits, in addition to $1,000 in credits from Modal Labs and Replicate For a $500 course, you’re getting paid to learn! This includes telemetry, labeling, and compute—the minimal stack needed for fine-tuning LLMs. The guest speakers are top-tier and some of the best in the industry: 1. Wing Lian: Creator of Axolotl 2. Bryan Bischof: Head of AI, Hex 3. Shreya Shankar: LLMOps Researcher 4. Eugene Yan: Senior ML Scientist at Amazon 5. Harrison Chase: CEO of Langchain 6. Zachary Mueller: Lead Developer, Hugging Face accelerate 7. Charles Frye: AI Engineer, Modal Labs Don’t miss out on this incredible opportunity! Enroll below! #AI #GenAI #LLMs #HamelHusain #serviceMob #AITraining #ProfessionalDevelopment

We are excited to return to Massachusetts Institute of Technology's Imagination in Action conference on June 7, 2024, to connect with industry leaders in the AI landscape. Join us next month and stop by to talk to our founders, Anuj Bhalla and Marcel Barrera! Event Info: https://lnkd.in/gx3cb7Gx

We’re thrilled to announce that our Founder & CEO, Anuj Bhalla was just featured on The INDUStry Show the highly acclaimed podcast hosted by dr. nitin bajaj. Anuj shared his perspectives on entrepreneurship, insights on the customer service industry, and valuable lessons learned throughout his career journey—from his days as a researcher and student at the University of California, Berkeley to his tenure at Accenture and the Massachusetts Institute of Technology and now leading serviceMob He also discussed the challenges of convincing an entire industry to rethink how customer service is measured and why this change is crucial for improving service delivery. A big thank you to Nitin and The INDUStry Show for helping highlight our founder, company and vision! #entrepreneurship #customerservice #leadership #serviceMob #IndustryShow

Greetings Mob Nation and fellow Mobbers! We've got exciting new content to share! Here at serviceMob, we're constantly on the lookout for innovative ways to evangelize and share how we are transforming service and support analytics. Businesses are still creating cases, hiring agents, and facing unrelenting contact demand. But how can we enhance the customer experience without clear insights from our data? Ever wondered how many contacts it takes to resolve certain types of experiences? 🤔 For over 25 years, there have been no new methods to gauge business effectiveness in addressing customer effort. That's why we're thrilled to introduce our new series of bite-sized "ServiceBytes" - AI Unplugged on CX!! 🚀 🙌 🤖 These short clips shine a light on the challenges businesses face in quantifying customer experiences, while also challenging the norms of service and support analytics. We're dedicated to helping businesses get SMART—See-Measure-Action-Resolve-Transform—about their customer experiences. "Tune in for an AI-only chat—because sometimes humans need a break!" Click below to learn more!! 👇 https://lnkd.in/g4SAWBHW

We are thrilled to announce that serviceMob has been selected as one of the 10 finalists for the prestigious 2024 Innovation Showcase, held annually in conjunction with the MIT Sloan CIO Symposium. This esteemed recognition highlights our commitment to revolutionizing the Enterprise IT space with cutting-edge solutions that merge innovation and value. The MIT Sloan CIO Symposium, renowned for bringing together the world's most creative and influential IT executives, will provide us with a platform to showcase our pioneering data ontology platform. At serviceMob, we are dedicated to transforming service analytics by offering industry-agnostic experiential insights for enhanced customer support. The Innovation Showcase judges carefully selected us based on several criteria, including the availability of our enterprise IT solution in the market, our status as a start-up, and our innovation and strategic value to potential impact on the top and bottom lines. Join Marcel Barrera and Anuj Bhalla at The Royal Sonesta in Cambridge, Massachusetts, from May 13-14, 2024. This event promises to be a hub of innovation and collaboration, where we will engage with industry leaders, exchange ideas, and demonstrate the transformative power of serviceMob's Experiential AI Backed Analytics for Service/Support! Join us in celebrating this milestone and stay tuned for more updates as we continue to push the boundaries of enterprise IT solutions! #serviceMob #InnovationShowcase #MITCIO2024 #EnterpriseIT #DataOntology #CustomerSupportRevolution - Read more in the article linked below! https://lnkd.in/gGBV3kDc

We're eagerly anticipating the 'Forging the Future of Business with AI' event at the Imagination in Action Conference this April at the MIT Media Lab. Join us as we delve into the latest breakthroughs in artificial intelligence data, data science, and computer science, presented by leading academics and industry experts. If you're joining, come say hello to serviceMob Founder and CEO Anuj Bhalla, and serviceMob Co-Founder and CSO Marcel Barrera. Join us: https://lnkd.in/ekURy4xJ

We're thrilled to share that our Founder & CEO, Anuj Bhalla, has been nominated for the 2024 Excellence in Entrepreneurship Award by the Orange County Business Journal! The Excellence in Entrepreneurship Awards celebrate individuals who embody the American entrepreneurial spirit, and Anuj is among a distingushed group nominees representing the best in Southern California. Anuj brings over 15 years of experience in Management and Strategy Consulting, including leading the Service Analytics practice at Accenture, to his role. A graduate of UC Berkeley and MIT, Anuj's work has been recognized by esteemed publications such as Entrepreneur Magazine and Forbes. Join us in congratulating Anuj on this well-deserved nomination and wishing him continued success in driving innovation at serviceMob! #ExcellenceInEntrepreneurship #serviceMob #InnovationLeadership #OrangeCountyBusinessJournal

serviceMob is excited to announce our formal commercial in partnership with Morgan Stanley has been released! Give it up for the Mob!!! We are extremely proud of the work our Founder Anuj Bhalla and Co-founder Marcel Barrera have put to truly help shift the industry's perspective of service/support metrics and analytics. We are also thankful for our mobbers and advisors who do all they can to support serviceMob's focus to deliver value to our customers. Today - everyone wants to improve the customer experience but no one can tell you how many #customerexperiences they had , how long it takes to resolve an experience, or what experiences to prioritize so that other business units can help extract, prevent, and reduce contact demand. Our goal is to revolutionize service so that businesses have not only the essential metric of the operation - but have the RIGHT metrics to truly optimize their service/support operations. Click the video below and learn how serviceMob is different, challenging the industry, and allowing businesses to get SMART (see- measure - action - resolve - transform) about their customer experiences at scale. https://lnkd.in/gAVuKzHu #data_entropy, #service_intelligence, #experiential_analytics

serviceMob is extremely proud of the investment and support MSIVL Morgan Stanley has and continues to provided our business. Great founders, and great ideas are everywhere - but great opportunities are ... inequitable... its why so many great ideas can be left without the accelerant they need to thrive and grow. Our founders history aligns to much of the support we have in fact benefited from and continue to receive from MSIVL. Anuj Bhalla and Marcel Barrera have worked tirelessly to support any and all individuals to succeed in their careers. Their approach has always been to improve access to critical knowledge capital, open doors to valuable networks, and help pull forward opportunities so great ideas and people can have and make positive outcomes in life. Thank you so much to our supporting team at MSIVL Diego Barajas, Alexis Roper, David J. - and the many others - we look forward to seeing you on the moon! Click and learn how serviceMob is backed by a powerhouse at the MSIVL program.