ServCollab

 ServCollab Video of Our Webinar on “Improving LIfe on Planet Earth” - YouTube ServCollab and the Journal of Services Marketing recently collaborated to create a Special Issue focused on Improving Life on Planet Earth. If you missed our webinar or you want to view it again, here is the YouTube link to our video recording: https://lnkd.in/gpvDaHvD Video Highlights: Presentations by the editorial team and authors of the seven SDG commentaries. Findings and service research agendas from the commentaries are shared. Some background: Working with Rebekah Russell-Bennett and Mark Rosenbaum (the editors of the JSM), ServCollab synthesized the 17 United Nations Sustainable Development Goals (SDGs) into seven Service Research Themes. Seven teams of coauthors from eight countries collaborated to write these invited commentaries. Each commentary explores service research on a Service Research Theme and proposes research agendas to accelerate progress on improving life on Planet Earth. You can find these articles at this Emerald link: https://lnkd.in/gFaYmjZ5

Fitzpatrick, C. (2024). Designed to disrupt: reimagining general insurance products to improve financial safety. Centre for women’s economic safety, Discussion paper 2. https://lnkd.in/eS2Qww9c Excerpts from the paper: The misuse and manipulation of general insurance products by people using violence is one of the less well recognised ways perpetrators exert control, and create fear, uncertainty and costs for victim-survivors. Designed to Disrupt, examines how the finance and essential services sectors can play a key role in preventing economic harm by adopting Safety by Design principles into the design of its product and services. Victim-survivors have shared their experiences so that businesses in the sector are aware of how their products may be misused and weaponised in the context of domestic and family violence. This paper outlines how a new Financial Safety by Design framework may be applied to identify and mitigate the risk that general insurance is misused by financial abusers. It gives examples of the misuse of different products and recommends potential changes to their design that would provide greater protection to victim-survivors. For example, clauses like ‘conduct of others’ take a proactive stand for victim-survivors. The report also asks whether there are new products that could be designed to address the risks of domestic and family violence and financial abuse. For further information visit www.cwes.org.au  - We exist to support women experiencing economic abuse in the context of domestic and family violence, and to reduce its impacts.

Putra, Anak & Oktora, Siskarossa. (2024). The effect of financial inclusion and economic integration on green growth in ASEAN. Journal of Economics and Development. 26. 10.1108/JED-09-2023-0169.   Purpose: This study was conducted to review the overview of green growth and examine the role of financial inclusion as well as economic integration and other variables on green growth in Association of Southeast Asian Nations (ASEAN) countries. Design/methodology/approach: Principal component analysis (PCA) was used to construct financial inclusion variables and panel data regression analysis to examine the effect of financial inclusion and economic integration on green growth in 10 ASEAN countries from 2010 to 2021. Findings: The results showed that financial inclusion had played a role in supporting green growth in ASEAN. The rapid development of green finance and green bonds promoted the implementation of better green growth. The variables of export diversification and trade openness had a significant effect on green growth. Therefore, there is a need for appropriate policies to prevent negative effects on the environment and the behavior of ASEAN countries. Research limitations/implications: The findings of this study suggest that policymakers in ASEAN countries not only focus on gaining economic benefits from financial inclusion and economic integration activities but also pay attention to environmental impacts. Moreover, the ASEAN region is actively developing strategic steps in providing easy access to capital and finance as well as expanding international trade activities through ASEAN Free Trade Area (AFTA). Therefore, it is hoped that apart from being able to establish sustainable policies, this region will also encourage and optimize previous policies to make them more environmentally friendly. Originality/value: This study used a green growth approach with the Index by the Global Green Growth Institute. This index considered aspects of green economic opportunities and social inclusion that have not been applied in previous studies. In addition, this study contributed to review the activities of economic integration and financial inclusion and the sustainability of green growth in ASEAN countries. Until now, there has been no research focused on ASEAN; even though ASEAN has long carried out economic integration and encouraged financial inclusion policies, this region is vulnerable to environmental degradation issues.   You can read the full article here: https://lnkd.in/ghP42pHY

Rudnev, M., Barrett, H.C., Buckwalter, W. et al. Dimensions of wisdom perception across twelve countries on five continents. Nat Commun 15, 6375 (2024). https://lnkd.in/dUfdrQsV Wisdom is the hallmark of social judgment, but how people across cultures recognize wisdom remains unclear—distinct philosophical traditions suggest different views of wisdom’s cardinal features. We explore perception of wise minds across 16 socio-economically and culturally diverse convenience samples from 12 countries. Participants assessed wisdom exemplars, non-exemplars, and themselves on 19 socio-cognitive characteristics, subsequently rating targets’ wisdom, knowledge, and understanding. Analyses reveal two positively related dimensions—Reflective Orientation and Socio-Emotional Awareness. These dimensions are consistent across the studied cultural regions and interact when informing wisdom ratings: wisest targets—as perceived by participants—score high on both dimensions, whereas the least wise are not reflective but moderately socio-emotional. Additionally, individuals view themselves as less reflective but more socio-emotionally aware than most wisdom exemplars. Our findings expand folk psychology and social judgment research beyond the Global North, showing how individuals perceive desirable cognitive and socio-emotional qualities, and contribute to an understanding of mind perception. Thank you, Andrew Gallan, for identifying this research!

Martin Mende, Abhishek Borah, Maura L. Scott, Lisa E Bolton, Leonard Lee, People, Peace, Prosperity, and the Planet: A Journey toward Sustainable Development in Consumer Research, Journal of Consumer Research, Volume 51, Issue 1, June 2024, Pages 91–103, https://lnkd.in/dPNyv8Q6 With its 2030 Agenda for Sustainable Development, the United Nations (UN) developed 17 Sustainable Development Goals (SDGs) as a “blueprint for peace and prosperity for people and the planet.” This initiative raises the question: how has the Journal of Consumer Research (JCR) shed light on the SDGs? This research analyzes 50 years of consumer research through the lens of the SDG and makes four contributions. First, the authors provide a content analysis of articles in JCR and how it relates to the SDGs over time; they also analyze the Journal of Consumer Psychology (JCP) and Journal of Public Policy & Marketing (JPP&M) with regard to the SDGs. Second, this research reveals where JCR has made progress and achieved impact (via Altmetric) but also identifies gaps in the literature. Thus, the analyses shed light on what research in JCR, JCP, and JPP&M understands (and does not understand) about consumer behavior and points the way to future SDG-oriented research. Finally, based on insights from interviews with thought leaders, sociology of science, UN data dashboards, and an exploratory survey in three countries (the U.S., France, and Singapore), the authors provide recommendations on how the field can (better) incorporate the SDGs in research, teaching, and service.

do Nascimento, I. J. B., Weerasekara, I., Marquez, J., Abdulazeem, H. M., Vasanthan, L. T., Deeken, G., ... & Novillo-Ortiz, D. (2024). The role of digital health technologies in women’s health, empowerment and gender equality: project report. WHO European Region Digital health technologies (DHTs) encompass a wide variety of technologies applicable to health, including mobile health (mHealth), health information technology (IT), wearable devices, telehealth and telemedicine, and personalized medicine. DHTs are also known to promote social connectivity, facilitate interpersonal communication, and create versatile working and learning opportunities for adults. Often groups that can benefit most from DHTs are often at the highest risk of digital exclusion, e.g. women. The applicability of (DHTs) to women’s health, empowerment and equality achievement was observed across different medical specialties, including gynaecology and obstetrics, endocrinology and psychiatry. The utilization of digital technologies directly impacted women’s empowerment and gender equality either by serving as a skills-acquisition system or a health education portal/health literacy platform. This enabled social interaction through DHTs’ potential to connect women with their environments (health-care providers and family members) or by improving financial-related features (by enabling cost-effective consultations and treatments or increasing financial literacy). The study also highlighted the relevance of DHTs in overcoming the digital divide faced by women on a global scale within the realm of medical access and access to specialized treatment through digital interventions.  Digital modalities can overcome barriers to health care that are often associated with economic, geographic or social isolation and relative gender inequalities, allowing access to significantly vulnerable or marginalized populations. The results presented in this review suggest that DHTs positively impact women’s empowerment and facilitate the achievement of gender equality (particularly associated with improving women’s access to health-care services, enhancing maternal health and providing women with essential health information, and creating opportunities for women to participate in household decisions). They also improve health outcomes among women, consequently advancing the achievement of the United Nations Sustainable Development Goals.

Farida, Dessy & Faisal, Faisal & Purwanto, Agus. (2024). The Relationship Between Gender Diversity on Boards, Creditor Pressure, and Biodiversity Disclosure. GLOBAL BUSINESS & FINANCE REVIEW. 29. 154-166. 10.17549/gbfr.2024.29.8.154. Abstract: Purpose: This study investigates the impact of creditor pressure on the relationship between gender diversity on boards and biodiversity disclosure. Design/methodology/approach: The research adopts a quantitative approach and uses secondary data from 74 public companies listed on the Indonesia Stock Exchange between 2019 and 2022. Findings: By applying institutional, upper-echelon, and resource-dependence theories, we delve into the impact of gender diversity on corporate boards regarding biodiversity disclosure. The analysis reveals that women hold a low proportion of positions on the board of directors (9.62%), board of commissioners (10.80%), and audit committee (21.06%). Research limitations/implications: This result indicates that the company's corporate governance implementation still needs to fully comply with regulatory standards. According to the regression analysis, the interaction between gender diversity on the board of commissioners and creditor pressure negatively affected biodiversity disclosure. Despite efforts to increase diversity and inclusion on the board, women's lack of representation did not translate into a noticeable improvement in the biodiversity disclosure level. The result suggests a pressing need to reevaluate the current strategies and policies to address gender diversity and biodiversity disclosure. Originality/value: There is a clear need for additional research on moderating creditor pressure in the relationship between gender diversity on boards. The existing literature in this area is notably limited, so further investigation is vital to gain a comprehensive understanding of this complex relationship.   You can read the full article here: https://lnkd.in/gtAmbsHi

Polonsky, M. J., Weber, V., Ozanne, L., & Robertson, N. (2024). A Framework of Foreseen and Unforeseen Harms in Transformative Service Systems. Journal of Service Research, 0(0). https://lnkd.in/dK7fDtUr Transformative service systems (TSSs) are designed to uplift human well-being. Yet, paradoxically, by necessity and in design, TSSs can also generate unintended harms for system actors. Our conceptual paper builds on recent service literature, as well as that on unintended consequences from a range of fields, to advance an integrative framework of harms in TSSs. Through the enabling theory of the doctrine of double effect, our framework organizes harms in the transformative service context, identifying that unintended harms can be both foreseen and unforeseen. Additionally, we find that the mechanism underlying these harms is system emergence. Emergence arises from the relative complexity of the service system and the relative dynamism of the issue the TSS aims to address. Our framework demonstrates that greater service system complexity increases the likelihood of foreseen harms, while greater relative dynamism increases the likelihood of unforeseen harms arising. Furthermore, we show how these two factors combine to promulgate the emergence of harms. We find that in instances where harm arises, greater service system adaption is required to mitigate such harms. However, some TSS harms are an inevitable and unfortunate secondary outcome of doing good, and these harms necessitate acknowledgment and acceptance by service designers.

Gendered entrepreneurial resilience Seyfi, S., Kimbu, A. N., Tavangar, M., Vo-Thanh, T., & Zaman, M. (2025). Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination. Tourism Management, 106, 105025. Research on gender-related challenges in tourism entrepreneurship is growing, yet there has been limited research on how women entrepreneurs cultivate resilience during prolonged politico-economic crises. This gap is particularly significant in developing nations like Iran, which have faced extended international sanctions and economic difficulties. Here women also navigate the unique challenges posed by a religious theocracy. This study explored the lived experiences and strategies through which Iranian women tourism entrepreneurs and intrapreneurs foster resilience amid ongoing crises. The findings indicate that sanctions generate a gender crisis in Iran, positioning entrepreneurship as a vital means of asserting independence and resisting both external pressures and theocratic constraints. By introducing the concept of "gendered entrepreneurial resilience," this study questions the assumption of gender neutrality in discussions of entrepreneurial resilience and provides a contextualized theoretical framework that amplifies the voices of marginalized groups.

Ying, Tianyu & Zhou, Biyue & Ye, Shun & Ma, Shihan & Tan, Xiaoyuan. (2024). Oops, the price changed! Examining tourists’ attribution patterns and blame towards pricing dynamics. Tourism Management. 103. 104890. 10.1016/j.tourman.2024.104890. Abstract The rise of algorithms in the travel industry has complicated the pricing dynamics of travel products and services. This research examines tourists' cognitions of how personalized dynamic pricing, a branch of dynamic pricing common on travel platforms, has been blended with traditional revenue management. A mixed-methods approach was employed to examine visitors' perceptions of price fairness, causal inferences, and blame attribution in relation to these pricing dynamics. Once the service provider and platform were identified as the parties liable for price changes, a pathway was established from various price difference scenarios to travelers' perceptions of price fairness, subsequent behavioral intentions, and blame attribution. The results suggest that segment-based price difference is more likely to trigger tourists’ blame attribution on travel platforms. And tourists tend to generate more acceptable causes for service providers than platforms when they make causal inferences of price discrepancy. By considering the procedural aspect, this research delves into tourists' fairness perception and tries to reveal the intricate interactions between tourists, travel platforms, and service providers. Managerial suggestions are provided in closing to facilitate the buyer-seller relationship.   You can read the full article here: https://lnkd.in/gXV-pZyB