📢 SatisFacts & ApartmentRatings' Reputation Management Solution stands in a league of its own. It is the only comprehensive solution combining AI-driven technology, an extensive database of verified resident data and multifamily benchmarks, and a team of experts who collaborate closely with clients to track progress, offer continual education, and implement actionable strategies to mitigate reputation risk and improve online reputation to attract and retain residents. 💡 Integrated into our intuitive EXCHANGE platform, multifamily community operators can easily manage all internal survey feedback, listings, web content, and online reviews and responses in real-time, to streamline operations, enable collaboration across corporate and onsite teams, and ensure brand consistency. ✔ Ready to own your reputation? 🔗 https://lnkd.in/gp3-aXZ6 #reputationmanagement #reputationrisk #onlinereputation #multifamily #multifamilyeducation #multifamilyreputation #ORM
SatisFacts & ApartmentRatings
Research Services
El Segundo, CA 1,981 followers
A full-service roadmap for understanding the employee and resident experience and enhancing reputation in multifamily.
About us
SatisFacts & ApartmentRatings provide a comprehensive suite of tools and solutions to ensure your success in resident retention, online reputation, and employee satisfaction and engagement. As the leading provider in employee and resident surveys and largest source for online renter reviews, our robust platform provides our multifamily partners with extensive data, leading-edge technology, and tools to ensure satisfaction at every step of the resident lifecycle journey, including: review generation, review response, and reputation enhancement. Our multifamily solutions combined with unrivaled education ensures our partners will better attract, understand, and retain customers, with proven reduction in turnover and vacancy, and increased NOI. The ApartmentRatings epIQ Index is a leading industry reputation metric that delivers the most authentic and actionable community performance data for resident experience, ultimately driving higher value at community and portfolio levels. Survey Solutions Include: -Employee SatisFacts & Engagement Survey -Annual Resident Satisfaction Survey -Insite® Resident Touchpoint Survey -FLEX Survey -Resident Sentiment Survey Reputation Tools Include: - Verified Resident Program (review generation tool) - Review Responder Program (24 hr review response from a qualified team) - Reputation Enhancement Program (includes social posting automation, Google ranking trackng, and SEO tools)
- Website
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http://www.satisfacts.com
External link for SatisFacts & ApartmentRatings
- Industry
- Research Services
- Company size
- 11-50 employees
- Headquarters
- El Segundo, CA
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Resident Retention, Reputation Management, Multifamily Housing, Satisfaction Surveys, Apartment Resident Surveys, Ratings and Reviews, Market Research, SaaS Platform, Education, Employee Satisfaction, Employee Engagement, Employee Touchpoint Surveys, research, resident surveys, prospect surveys, review response, review generation, multifamily education, resident sentiment, and online reputation
Locations
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Primary
909 N Sepulveda Blvd
Fl. 11
El Segundo, CA 90245, US
Employees at SatisFacts & ApartmentRatings
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Todd Bailey
Senior Vice President at SatisFacts Research and ApartmentRatings.com
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Patrick McElroy
Senior Vice President at SatisFacts and Apartment Ratings
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Diane Van Lear
Regional VP of Sales @ SatisFacts | Multifamily Real Estate Consultant 2023 Supplier of the Year @ PAA - Pennsylvania Apartment Association
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Lia Nichole Smith
Multifamily Influencer and Thought Leader
Updates
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Mastering Professional Connections
Network to Succeed
www.linkedin.com
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Join us in September for the SatisFacts monthly educational webinar, Ready, Set...Respond!, featuring our special guest, Steve Wunch. Steve is a compassionate sales and customer service training facilitator who understands that building a strong sense of community starts with personal connections. He'll share how effective communication can lead to positive relationship building and can turn renters into allies. We'll connect the dots on why sense of community is a top driver of resident satisfaction, influencing their likelihood to renew, refer, and perceive value. To foster a welcoming atmosphere, don't miss out on this insightful discussion.
It's a Beautiful Day In The Neighborhood
www.linkedin.com
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We're excited to have our SVP of Education and Research, Lia Nichole Smith, speak at this year's Arizona Multihousing Association's Education Conference and Trade Show! 🎙️ 🚀 Kickoff the day with "Negative Reviews: Why Every Story Needs a Villain" at 9am - 70% of renters admit to intentionally looking for negative reviews - Explore the art and science of online criticism with real-life examples of how negative reviews have shaped brands, influenced customer decisions, and driven businesses to innovate. 💡 Then make your way to "Social Media the Gen Z Way" at 11am - Discover the secret sauce for crafting a company culture and marketing messages, while generating content that Gen Z will trust and adore - Data from user-generated stats from over 900k student beds on Entrata's operating system, on how Gen Z navigates digital marketing sources #apartmentratings #satisfactseducation #multifamilyeducation #genzrenter #negativereviews
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Congratulations to the July epIQ Hot Streak Top 10 Communities of 2024!🔥 The epIQ Hot Streak tracks communities nationwide that have ranked among the Top 250 every month thus far in 2024. 1. Sun Blossom Cottages with Stone Mountain Properties Inc 2. The Elms at Signal Hill Station with Legend Management Group 3. 2001 Clarendon Boulevard with Legend Management Group 4. Katie Manor with WRH Realty Services, Inc 5. Copper Chase Apartments with Apartment Service Management Company 6. Saratoga Square Apartments with Van Metre Companies 7. The Elms at Kingstowne with Legend Management Group 8. Crown Village at Elm Ridge with THE LEINBACH COMPANY 9. The Bowen of Arlington with Wak Management 10. The Elms at Century with Legend Management Group 🔗 To see the full epIQ Index Biannual Report, visit https://lnkd.in/gwhKDZEq #epiqindex #howepiqareyou #ApartmentRatings #SatisFacts #multifamily #residentexperience #toprated #residentsatisfaction #residentreviews
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SatisFacts & ApartmentRatings Detail Powerful Capabilities of Online Reputation Management Solution 🚨 Our ORM solution stands in a league of its own, going beyond being a mere set-and-forget tool. It is the only comprehensive solution combining AI-driven technology, an extensive database of verified resident data and multifamily benchmarks spanning over two decades, and a team of experts who collaborate closely with clients to track progress, offer continual education, and implement actionable strategies. The outcomes speak for themselves with tangible improvements in resident satisfaction, enhanced retention rates, and increased revenue generation. 📈 💲 Read the press release: 🔗 https://lnkd.in/gx-tHtHE Schedule a personalized demo: 🔗 https://lnkd.in/gp3-aXZ6
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Join us for an insightful webinar through Greater Cincinnati Northern Kentucky Apartment Association specifically designed to assist apartment professionals in identifying and reflecting on the seven key traits that define difficult individuals and their role in contributing to challenging behavior in both ourselves and others. ✍️ Don't miss out on Carla J. Alicea's take on navigating complex relationships within the apartment industry and effectively find resolutions in times of conflict. 🥊 🔗 Register here: https://lnkd.in/gkhykmmA #multifamilyeducation #difficultpersonalities #workplaceconflict #conflictresolution
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Join Carla J. Alicea and featured guest, Gabriella Jones, on August 15th for an engaging and insightful conversation on the art of building meaningful professional relationships, including how to cultivate trust, enhance your professional presence, and build a network that supports your career growth. Click 'Attend' to join on LinkedIn or check the comments to join via Streamyard. ⬇⬇ #networking #multifamily #multifamilyeducation #webinar
Mastering Professional Connections
Network to Succeed
www.linkedin.com
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And our final Friday epIQ Top 100 Management Companies shout out goes to the 1-9 community portfolio size!💫 To take a look at how industry operators and renters are using the epIQ Index and to see if your company and/or community made the list of top management companies & communities for July 2024. 🔗 Download the Biannual Report: https://lnkd.in/gwhKDZEq #top100 #epIQIndex #howepIQareyou #onlinereputation #onlinereviews #multifamily #multifamilyresearch #apartmentratings #satisfactseducation #multifamilyeducation
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SatisFacts & ApartmentRatings reposted this
Transparent communication is key! Our latest article covers everything you need to know about rent increases, lease renewals, and ensuring residents are fully informed 💡 Learn how signed documents and proactive communication can make all the difference. 👉 Read the full article here: https://lnkd.in/g4qfD7by #rentaltips #leaserenewal #residentsatisfaction #apartmentratings #satisfactseducation #multifamilyeducation #multifamilyresesarch