Support Services Group

Brian Wint — President of Operations and Finance at SSG — discusses his passion for customer experience (CX). Discover how SSG’s ON IT culture translates to top-tier performance, relentless pursuit of solutions, and uninterrupted peace of mind for our clients. Visit https://bit.ly/3RhvORp to learn more ways our ON IT culture elevates CX. #CX #Reliability #BPO

Collecting and utilizing customer feedback is crucial for improving customer experience (CX). By employing diverse feedback collection methods and advanced analytical tools, companies can gain valuable insights and make informed decisions. And a commitment to acting on this feedback fuels continuous improvement, elevating customer satisfaction and loyalty. Explore opportunities for optimizing customer feedback loops at SupportServicesGroup.co. #VoC #CX #BPO

🌟 Is your business experiencing financial losses due to neglecting customer experience? 🌟     Research shows that 80% of customers switch brands due to poor service https://lnkd.in/dycBix5u.    Furthermore, 97% of consumers and 98% of contact center managers agree that customer service significantly influences customer loyalty.  At Support Services Group (SSG), we understand the importance of customer loyalty and satisfaction. We help businesses retain their customers by providing top-notch service through responsive and effective phone assistance, the preferred channel for 80% of consumers. Our proven retention strategies ensure customers remain loyal and satisfied, reducing turnover and enhancing the bottom line.    Improve your customer service with SSG. Visit: https://lnkd.in/gnaaUK-5 and find out more about us! 

When you partner with SSG, you gain an extension of your team, not just a vendor. Our ON IT culture means you can enjoy truly extraordinary service — and results. 🏃♂️ We’re responsive. We anticipate issues, respond swiftly to inquiries, and proactively address concerns before they escalate. 🔍 We’re diligent: We extensively train our agents and adhere to stringent quality control measures. Every interaction is meticulously reviewed to refine brand alignment and exceptional customer experiences (CX). 🤝 We’re dependable: Your success is our obsession. We’re a reliable partner, consistently exceeding expectations and delivering on our promises. 📢 We’re transparent: Our do/say ratio is at or near 100%. We believe in fostering a collaborative environment built on open communication, so we provide regular performance updates, clear explanations for decisions, and open access to relevant data. In short, we’re always ON IT. Trust us to turn your CX snafus into win-backs, and we’ll liberate you to focus on growing your business. #Responsibility #CX #BPO See how our ON IT culture makes us the most reliable partner for your business at https://bit.ly/3RhvORp

Emotional intelligence — or emotional quotient (EQ) — is a key driver of exceptional customer service. By understanding and addressing the emotional needs of customers, businesses can foster stronger relationships and enhance overall satisfaction. Integrating EQ into customer support training and practices not only improves individual interactions; it strengthens brand loyalty and long-term success. Learn more about the power of emotional intelligence in creating extraordinary customer experiences at SupportServicesGroup.co. #CX #EmotionalIntelligence #BPO

SSG's agents have solid communication skills and focus on providing personalized solutions. Our partnership initially focused on sales and customer service but has since expanded to include logistics and commercial services. SSG is committed to continuous improvement, delivering consistent results reflected in our KPIs with a consistent QA score above our initial goal for over two years. Read the whole case study by clicking here: https://lnkd.in/g9R6rbVi #BPO #BetterWithSSG #Retail #CX  

We’re in the business of customer experience. A solution works only if it keeps problems from recurring. We have to go beyond resolving issues and take action to prevent them from arising in the first place. Our ON IT culture translates to proactive problem-solving and robust quality monitoring to make that happen. The result? Your brand is safeguarded, your customers are highly satisfied, and you’re free to focus on strategic initiatives. #CX #BPO #CSAT Want uninterrupted peace of mind? Visit https://buff.ly/3W0xjFj to find it.

Support Services Group Celebrates 8 big wins!   Discover how SSG offers new clients unmatched peace of mind and genuine partnership. Gain insights from Executive Chairman, Mike Nessler, and President of Finance & Operations, Brian Wint, as they explain SSG's unique advantages and "ON IT" culture.    Learn more about our latest accomplishments and why leading brands trust SSG! https://lnkd.in/gajvEkuS #BetterWithSSG #BPO #CX

Protecting Your Business from Fraud Fraud poses a significant threat to businesses, leading to financial losses and damaging customer trust. In our latest blog post, we explore strategies to strengthen your defenses against fraudulent activities. Read the full blog post here: https://lnkd.in/gZS2vDJQ Join the discussion and discover ways to protect your business from fraud! #BPO #IndustryInsight #BetterWithSSG  

   Check out our case study on a cryptocurrency partner whose sign-ups we have helped increase by an impressive 373%.    Read our case study here: https://lnkd.in/g7gXvcD6    Learn more insights from Forbes here: https://lnkd.in/gyxrznHU