"Legacy players in the space have only focused on step one of the entire incident management process — which is simply getting paged. Too many companies were paying a lot of money for this rudimentary ability. So now you get this feature with Rootly On-Call, but it's combined with our holistic platform that is collecting data throughout the entire lifecycle, through incident resolution." - JJ Tang for International Business Times Thank you to IBT Media for this piece highlighting Rootly is ushering in a modern era of incident management tooling 🚀 https://lnkd.in/dusDy3Vy
Rootly
Software Development
San Francisco, CA 4,700 followers
AI-powered on-call and incident response. Trusted by leading companies like NVIDIA, Squarespace, Canva, Figma, and more.
About us
AI-powered on-call and incident response. Beautiful, modern, and Slack-native incident management—from your first alert to retrospective. Trusted by 100s of leading companies including NVIDIA, Squarespace, Canva, Grammarly, Elastic, Tripadvisor, and Figma. See why they rate us 5 stars on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
- Website
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https://rootly.com/
External link for Rootly
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Specialties
- Incident Response, Incident Management, SRE, DevOps, SaaS, B2B, Outage Management, Incident Resolution, Site Reliability Engineering, and Crisis Response
Products
Rootly
Incident Management Software
Some things you can automate with Rootly: 🧪 Creating dedicated incident channels, Zoom rooms, and Jira tickets 🧑🏾🤝🧑🏾 Looping in the right teams/responders and assign roles (e.g. Commander) ⏰ Setting reminders and tasks (e.g. updating Statuspage every 30min) 🎤 Communication with stakeholders (e.g. Statuspage, Slack, Email) 📌 Automated postmortem timeline generation and action item tracking 📟 Create and manage on-call schedules and escalation policies 🚨 Page responders directly from Slack 📊 Tracking and visualizing metrics such as MTTR and incident causes 📝 Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more! Will Rootly work with my existing process? Yes! 🔮 Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1) 🎛️ 70 integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Locations
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Primary
San Francisco, CA 94102, US
Employees at Rootly
Updates
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We’re looking forward to our meetup this Thursday with OpsLevel and the best and brightest Engineering leaders in Toronto! Want to join us? Leave a comment and we’ll do our best to get you on the list (it’s nearly full!)
👇 THIS THURSDAY 👇 The Toronto Engineering Leadership Meetup hosted by OpsLevel & Rootly 🍻 Join eng leaders from Voltus, Instacart, Wave, Yelp, Rippling, and more for food and drinks as we talk shop and make a few new friends along the way. This is an invite-only event, so drop us a comment if you want to be added to the list!
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Our Reliability Advocate Ashley Sawatsky will be speaking at DevOpsDays London about why incident playbooks can only take you so far. If you're planning to go, let us know! Haven't secured your ticket yet? Comment on this post and we'll send you a discount code 🎟️
With the global Crowdstrike incident still in recent memory, perhaps some of us could have benefited from Ashley Sawatsky's talk on Making Better Decisions in Incidents (Why Playbooks Aren’t the Answer) We still have tickets available here if you're interested: https://buff.ly/3SJmAib https://buff.ly/3M8Mzex
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Wise words on SRE anti-patterns from Ricardo Castro, FanDuel's Principal SRE 💡 "SRE is no exception when it comes to having anti-patterns. We see this in Agile, with DevOps, CI/CD, etc. It’s really about understanding “Where might we be going wrong?”, and to understand that, we need to understand “What are we trying to achieve?”. Companies can be quick to fall into new fads and think of them as the new tool or process they need to adopt, rather than asking themselves what problem they need to solve in the first place. Start with the problem and go back to first principals, then look at the tools and resources available, and pick the best one to solve it."
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POV: You just declared an incident and not a single person has DM'd you "is something broken?" because Rootly already pushed a beautiful, clean incident announcement to your channel of choice, and is automatically keeping it up-to-date as the incident progresses 😌 Save time, build trust, keep your DMs clear. That's the magic of Rootly in Slack ✨ Our Incident Announcement and Incident Update blocks in Slack just got a little facelift. See the improvements in this week's changelog ➡️ https://lnkd.in/eQ9e4GY2
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Introducing two brand new Humans of Reliability 🥳 These brand new episodes feature Mason Jones (Director of Engineering, Internal Platform at Zapier) and Ricardo Castro (Principal SRE at FanDuel). Tune in to hear us chat about: 🌱 The magic of startups and Mason's experience building engineering teams from 0-1 🔁 Ricardo's take on SRE anti-patterns and why Kubernetes isn't *always* the right answer 🇯🇵 How Mason's love of Japanese music led him to found his own record label 🪜 Ricardo's experience reaching the Principal level in SRE Both of these episodes are live now on our website YouTube channel! Enjoy! Watch now 🍿➡️ https://lnkd.in/gByTQ2xq
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Calling all Toronto Engineering Leaders 📢 We're hosting a meetup with our friends at OpsLevel in downtown Toronto this month. This invite-only event is open to senior leaders in SRE, DevOps, Platform Engineering, and other related crafts. Whether you're looking to share insights, swap stories, or enjoy a cold one with some of the brightest minds in the industry, this is the place to be. Want in? Request an invite by sending us or JJ Tang a DM here, or emailing [email protected]. Space is limited and our events fill up quick, so the sooner the better 🥂
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❌ "Rootly is a tool for incident experts." ✅ "Rootly is a tool that *creates* incident experts." One of the best parts of working with industry-leading reliability teams at companies like Canva, Cisco, and Elastic is that we learn alongside them and use those learnings to democratize the craft of incident response through our product. We're lowering the barrier to world-class incident response so companies of any size and stage can be equipped to handle their hardest days. What does this look like in practice? A platform that's packed with tried-and-tested practices, education, and default settings that actually work—all in a beautifully simple interface. Take a look at our Configuration pages to see what we mean.
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Want to implement on-call without making your engineers miserable? Seasoned SRE Krishna Vinnakota shared his tips for reducing the burden of on-call shifts on Humans of Reliability, including: 📆 The sweet spot between on-call shifts that are too frequent (leading to burnout) and too infrequent (causing responders to feel nervous due to being "out of practice") 🤝 Using backup rotations so responders are supported when they need it 🌎 Building distributed teams so everyone gets a solid night's sleep without disrupting your 24/7 coverage ❤️ Creating a blameless culture that prioritizes the customer experience
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"When we experience a stressful event, the amygdala, an area of the brain that contributes to emotional processing, sends a distress signal to the hypothalamus. This area of the brain functions like a command centre, communicating with the rest of the body to energize our fight-or-flight response. When this happens the part of the brain that is responsible for reasoning shuts down." 🧠 😬 It's a no-brainer (pun intended) that this is a problem for incident responders — we need to be able to manage cognitively complex thinking and decision-making tasks under pressure in order to respond to incidents effectively and learn through the process. So how can we contend with these challenges? Learning expert Sorrel Harriet distilled research into the subject into 8 practical tips for maintaining responders' capacity for learning in stressful situations on the Rootly blog: https://lnkd.in/gPP8RwAK
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