RingCentral

RingEX, the leading business communications solution, is enhanced with a personal AI assistant. 🙌 Make productivity effortless with real-time note-taking, personalized intelligence, AI writing, and more. Explore how RingEX revolutionizes team efficiency: https://lnkd.in/g5naxM-F.

Flex Technology Group (FlexTG) has become one of the most successful and sought-after print service businesses in the U.S., achieving much of its growth organically. However, in recent years, FlexTG has sped up its national expansion by acquiring smaller businesses across the country, which has led to some IT communication challenges. Seeking a communications solution that would combine phone and contact center services, FlexTG turned to RingCentral's comprehensive solutions. Since getting its 1,300 employees all on RingCentral, they've streamlined operations, cut over half a million dollars in operational costs, and enhanced productivity across its teams. Read their story ➡️ https://lnkd.in/gJrA76iD.

With RingCX's immersive agent experiences, agents can work within the familiar tools they use daily and easily access the information they need to resolve customer inquiries quickly. 👍 Happier customers and agents are a win-win for any business. Discover what's new in RingCX and how to empower your agent ➡️ https://lnkd.in/gUMsuesa

Did you know AI is now handling 41% of customer inquiries without human intervention? Our recent report highlights Metrigy’s latest research on the positive changes AI is making to employee and customer experiences. Let’s take a look at how agent assist is showing measurable improvements. 📈 ⭐ 49% Improved customer satisfaction ⭐ 45% Increased sales ⭐ 37% Reduced AHT ⭐ 32% Reduced agent attrition Take advantage of these game-changing insights! Read the full report to learn how AI can benefit your organization's CX strategy: https://lnkd.in/gFvKgaTS.

Looking for an event tech solution that checks all the boxes? ✅ Webinars ✅ Virtual events ✅ Hybrid events ✅ Onsite events Learn more about how RingCentral Events works for all of your event needs. https://lnkd.in/g86vbd7a

As a customer, there’s nothing sweeter than fast, effective customer service you can easily access from your mobile device. That’s why offering digital support is essential for modern businesses. Get started with our complete guide: https://lnkd.in/gWSKyE5D.

At RingCentral, our approach to gathering customer feedback evolves throughout the product development stages to ensure effective and consistent insights. "Customer feedback plays a pivotal role in our product development process. It helps us identify and prioritize pain points, validate hypotheses through concept testing, and define the right user experience through usability testing." - Dipkin Guglani, Director of Product Management at RingCentral Learn more about our approach to leveraging customer feedback in designing our products in this Built In article: https://lnkd.in/gJwnYNgm.

AI isn't just changing CX and EX - it's redefining them. Dennis Wakabayashi unpacks our recent study with Metrigy on AI's impact on customer and employee experiences. His breakdown offers a roadmap for leveraging AI effectively in your organization. Explore the full research in Dennis's post 👇

Tired of your virtual events blending in with other digital experiences? Stand out with an attention-grabbing marketing strategy! A great landing page and vibrant social media buzz are just the start. We’ve compiled 9 dynamic tips to distinguish your events and boost participation. Ready to make your mark? https://lnkd.in/g38wm_AZ.

“My lifeline in keeping my business alive are my clients, so I need to have a reliable and efficient phone service. RingCentral did that for me.” - Kaitlyn Files, Attorney As a small business owner, there’s nothing more important than having a reliable way to connect with your customers. With a dependable business phone and contact center, your business can: • Simplify communication across channels • Elevate customer experiences, boosting loyalty and satisfaction • Make your business stand out, creating a lasting impact Strengthen your customer communications and relationships with a solution tailored to your small business needs: https://lnkd.in/dqMvsbH9.