Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

Paying for a cup of coffee is like paying for your loyalty program membership. A nominal, everyday purchase with tremendous value. That’s the comparison Carlo Del Mistro, Chief Digital Officer at Ennismore, makes when describing the hotel’s “Dis-loyalty” program. And speaking of a guest preference like coffee, or any F&B preference for that matter, will likely carry over to their stay — allowing the hotel to learn more about them and build the program around those preferences. It’s a program with no tiers and no points. Instead it grants rewards for visiting different hotels in the Ennismore portfolio. Mistro joins podcast host Karen Stephens, Revinate CMO, to talk all about the program’s success and how they’re using guest data to propel it forward. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

When it comes to running a hotel and improving the guest experience, data means everything. We've compiled the latest news and trends in the hospitality industry to help you make informed, data-driven decisions. #hospitality | #Revinate | #CDP

🗣️One last chance to connect at Converge 🧬 We have had such a great time at #IDeaSClientSummit Converge 2024 so far! From meeting some new faces to participating in conversations around #hospitalitytechnology and how hoteliers like you can best use it to gain an edge. Want to make sure you don’t miss us? Meet up with Revinator Kristina Anderson onsite!  https://lnkd.in/dc_hUkN2

What’s in it for me? The question on every guest's mind when choosing a loyalty program. If you create a real value add for guests in your loyalty program, then they’ll know the answer. And Carlo Del Mistro, Chief Digital Officer at Ennismore, is showing just how to do that with their “Dis-loyalty” program. Mistro joins podcast host Karen Stephens, Revinate CMO, to unpack the vision behind Ennismore’s “Dis-loyalty” program while encouraging hoteliers to explore other options for creating a data-driven loyalty program that isn’t just about points. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

🔍 Are you making the most of all your guest data sources? Booking data gives you basic guest information, but don’t forget about the wealth of guest data in your spa, restaurant, and golf systems. Insights from this data can help you significantly boost direct revenue. Basic CRMs fall short on these integrations. You need a CDP — or even better, a hospitality CDP. Discover the importance of integrating diverse data sources and how a Customer Data Platform (CDP) can provide deep insights into guest preferences and behaviors. Explore our latest article post on Hospitality Net to learn more: https://lnkd.in/e8NA-u6E

📞California is calling 📞 Revinate is sponsoring the CoralTree Hospitality Summer Summit in Santa Rosa, California! We look forward to chatting with everyone as we answer your questions about generating greater direct booking revenue. Have something specific in mind that you're ready to discuss? Meet up with Revinators Lindsey Strickland and Alli Yorke onsite! https://lnkd.in/eYDHNjsC #HospitalityTechnology #Hoteliers

Once upon a time… There was a beautiful hotelier by the name of Crown & Champa Resorts with stunning properties all across the Maldives — setting the standard for luxury and excellence. Their story began with a challenge: making sure all 132 of their properties provided a seamless booking experience and personalized communications. Guests traveled far and wide to visit Crown & Champa Resorts, so the hotel used Revinate Marketing’s automation tools to execute campaigns around the clock at all properties. Guests would hear from the hotel at just the right time with just the right information, making their experience positive before they even set foot on the property. And like magic, Crown & Champa Resorts achieved a lifetime revenue of $3M in just 10 months and an average room revenue of $19K per campaign. But they’re story doesn’t end there! Today the hotel is more competitive than ever — winning against OTAs and larger brands. Read more about the success of Crown & Champa’s Resorts via the link in the comments!

Had a fantastic time engaging with leaders in the hospitality industry at the Chief Digital Officer roundtable during #HSMAICS2024. The discussions were insightful and highlighted the pressing challenges and innovations shaping our sector. Thank you to HSMAI, Bob Gilbert, and Mark Primuth, MBA, MSA for the opportunity. Revinate #HSMAI #HospitalityTechnology

Can you fit your commercial strategy into one line? One line that motivates all your departments to work together and outperform your hotels’ KPIs. In reality, a clear, concise, and focused commercial strategy is what helps hotel teams target, book, and nurture some of your most profitable guests. Joe Pettigrew, Chief Commercial Officer at EOS Hospitality, joins the Hotel Moment podcast to highlight the ways hoteliers can clean up their commercial strategy. Pettigrew and podcast host Karen Stephens, Revinate CMO, also take an honest look at the significance of NOI and how to make it a priority to maximize revenue for every property. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast